Was promised a refund due to flight cancellations during covid. After six years still waiting and they have stopped replying to emails.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
FLYER BEWARE. Should have ZERO STARS. Pathetically run business. This is the armpit of travel bookings. Checkmyfares.com have no intention of taking phone calls in every state of Australia. Em... Vis mer
We've been waiting for our refund for more than 40 weeks. Numerous emails sent to them, they are using generic template/auto reply to answer our query. So frustrated...we have now reported the case... Vis mer
Selskapet har svart
They shouldn’t be operating in this industry. I received confirmed tickets from them to fly from Adelaide to Bangkok through Kuala Lumpur. When I got my boarding passes, to my surprise, flight from K... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
CheckMyFares.com is an Australian owned and operated online travel company, utilising industry leading technology to offer customers a very simple booking tool to access the best priced airfares in the market. Our customers can choose flights from all major airlines worldwide, at the best possible price. Customers have full control of their booking process, whether it’s a simple domestic flight or a complex international itinerary with stop overs, multiple destinations and even dual one-way flights. At CheckMyFares.com we pride ourselves on world class customer support to ensure that while you are in complete control of your booking, you are never alone. Our customers book with confidence knowing they are using state-of-the-art technology to access the best flight deals, across all major airlines, with absolutely no hidden fees.
Kontaktopplysninger
1,2
Dårlig
271 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Dont book through this company what…
Dont book through this company what ever you do. Wouldn't even give them 1 star. They are keeping peoples money returned from airlines and not passing the refund back. I am not the only one. I am now trying to push my local politicians into investigating them. They are taking tax payers money, jobkeeper , while ripping off Australians
16. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra Checkmyfares
Hi John, Thank you for taking the time to leave a review. We appreciate how frustrating this whole process has been, we are frustrated too. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine, and has blown those processing times right out. Airlines process the refunds and release the funds to their suppliers, not the travel agent. The suppliers then need to process the refund and return the funds down the line to the agent, so we can get them returned to you. We, like other travel companies, are working within the guidelines set out by consumer agencies like the ACCC and the Office of Fair Trading, during this unprecedented time in the Travel Industry. We are doing our very best to get refunds processed and funds back to customers as soon as possible. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
STILL DREAMING OF GETTING OUR REFUND
We've been waiting for our refund for more than 40 weeks. Numerous emails sent to them, they are using generic template/auto reply to answer our query.
So frustrated...we have now reported the case to ACCC.
For those who experience the same problem, we encourage everyone to report to ACCC. Let them get the pressure from ACCC.
12. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra Checkmyfares
Hi Julius, Thank you for taking the time to leave a review. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. We appreciate how frustrating this whole process has been, we are frustrated too. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine, and has blown those processing times right out. Airlines process the refunds and release the funds to their suppliers, not the travel agent. The suppliers then need to process the refund and return the funds down the line to the agent, so we can get them returned to you. We, like other travel companies, are working within the guidelines set out by consumer agencies like the ACCC and the Office of Fair Trading, during this unprecedented time in the Travel Industry. We are doing our very best to get refunds processed and funds back to customers as soon as possible. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
My experience with Checkmyfares has…been a disaster from the beginning
My experience with Checkmyfares has been one of frustration from the beginning.
We needed to cancel our flights due to covid & they would not refund at all then put a time frame on how long we had to use the credit. It wasn't within the time frame that allowed us to fly & when contacting them to ask for extension they had to provide as airline extended. They have charged me additional money to change the flights even though it was beyond our control.
I am aware that the current global crisis is a real problem but other travel agents that I have used before have been amazing in the midst of this challenge.
The countless emails between them & I have been exhausting. I ask specific questions & they do not answer directly at all.
Quick to take your money but no support or customer service beyond that.
I would NEVER recommend them to anyone & the only reason I am being forced to use them is they have my money.
They are incredibly unhelpful.
If you could put zero for service this is what I would write.
6. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra Checkmyfares
Hi Kim, Thank you for taking the time to leave a review. We appreciate how frustrating this whole process has been, we are frustrated too. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine, and has blown those processing times right out. Airlines process the refunds and release the funds to their suppliers, not the travel agent. The suppliers then need to process the refund and return the funds down the line to the agent, so we can get them returned to you. We are doing our very best to get refunds processed and funds back to customers as soon as possible. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
ALERT: Worst travel company
ALERT: DO NOT USE THIS COMPANY!!!!
Booked flight with Checkmyfares travelling with Virgin to Tokyo in June 2020 but flights got cancelled and flights to Japan still suspended.
Checkmyfares only issued credit must be used by Dec 2020 which is impossible. Checkmyfares also refused to issue refund which is totally unreasonable.
Highly recommend anyone and everyone to avoid using this company. Worst purchase and customer service experience I ever had in my whole life!
4. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra Checkmyfares
Hi Alice, Thank you for taking the time to leave a review. We appreciate how frustrating this whole process has been, we are frustrated too. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. We cannot issue a refund if the Airline has advised that only a Credit can be issued for your particular ticket. If you would like to advise your CMF Booking Reference Number we would be happy to investigate this further for you.
Checkmyfare.com is a fraud ticketing agent
Hi guys, I went through the comments, everyone has a same problem like mine they are not refunding the money. Does anybody have any idea to take a legal action against them? So that nobody have to face same problem in future or even we can claim our refund?
15. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra Checkmyfares
Hi Shanti, Thank you for taking the time to leave a review, we value all feedback. We appreciate how frustrating this whole process has been, we are frustrated too. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine, and has blown those processing times right out. Airlines process the refunds and release the funds to their suppliers, not the travel agent. The suppliers then need to process the refund and return the funds down the line to the agent, so we can get them returned to you. We, like other travel companies, are working within the guidelines set out by consumer agencies like the ACCC and the Office of Fair Trading, during this unprecedented time in the Travel Industry. We are doing our very best to get refunds processed and funds back to customers as soon as possible. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
Not even rely for my mails please dnt…
Not even rely for my mails please dnt book in diz website... irresistibile people...Worst experience
5. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra Checkmyfares
Hi Goutham, Thank you for taking the time to leave a review, we value all feedback. We appreciate how frustrating this whole process has been, we are frustrated too. I can assure you we are doing our very best to get refunds processed and funds back to customers as soon as possible. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine, and has blown those processing times right out. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your request.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. HAVE BEEN WAITING FOR 7 MONTHS FOR REFUND & KEEP BEING TOLD THEY CANNOT TELL ME WHEN IT WILL BE PROCESSED. OVER $6000 WORTH OF FLIGHTS THAT THEY WILL NOT REFUND EVEN WHEN THE AIRLINE CANCELLED THE FLIGHT, NOT US.
8. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra Checkmyfares
Hi Julie, Thank you for taking the time to leave a review. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. We appreciate how frustrating this whole process has been, we are frustrated too. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine, and has blown those processing times right out. Airlines process the refunds and release the funds to their suppliers, not the travel agent. The suppliers then need to process the refund and return the funds down the line to the agent, so we can get them returned to you. We are doing our very best to get refunds processed and funds back to customers as soon as possible. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
Do not use this company
Do not use this company. I’ve been waiting for my refund since April and they are still saying it will still be more than 8 weeks. I’ve been given refund confirmations from the airline showing that check my fares have been refunded. I’ve had enough and will now be taking further action. They can’t just keep my money.
12. august 2020
Anmeldelse skrevet uten oppfordring
Svar fra Checkmyfares
Hi Kp, Thank you for taking the time to leave a review, we value all feedback. We appreciate how frustrating this whole process has been, we are frustrated too. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine, and has blown those processing times right out. Airlines process the refunds and release the funds to their suppliers, not the travel agent. The suppliers then need to process the refund and return the funds down the line to the agent, so we can get them returned to you. We are doing our very best to get refunds processed and funds back to customers as soon as possible. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
This people are scammers
This people are scammers. Never book flight with them. No response to my emails. They stole my money and not refunding it
31. juli 2020
Anmeldelse skrevet uten oppfordring
No refund made
No response regarding refund . Untrustworthy utworthy service never ever trying again to get a ticket
23rd march was when my ticket got cancelled to this day , no refund.
28. juli 2020
Anmeldelse skrevet uten oppfordring
Is it even legal?
I booked 2 return tickets from Melbourne to L.A. with AirNZ with 2 separate travel agencies, JetAbroad and CheckMyFares. JetAbroad immediately refunded my money minus a $100 fee. CheckMyFares wants to charge me $600. Is it even legal? Let's see what the ACCC thinks.
22. juli 2020
Anmeldelse skrevet uten oppfordring
Worse than bad
Worse than bad; do not respond; withholding money and blaming airline for delay. Never book with this again.
16. juli 2020
Anmeldelse skrevet uten oppfordring
WARNING Do not book with this company!
I booked a really expensive European holiday using this website. They said that I would receive a partial refund after they took a fee, which I accepted as all companies have had a hard time. 6 weeks in I emailed them to ask about the refund, and they replied that the refund has been cancelled. I have two days to accept flight credit and I need to make my bookings before the end of July 2020. Whilst no flights are operating globally.
I have never hoped a business goes bust more than this one.
2. juli 2020
Anmeldelse skrevet uten oppfordring
I regret that I have booked with this…
I regret that I have booked with this unethical company. Airline (Qantas) has cancelled flights, authorised a full refund, inserted all appropriate codes and this agent wants to charge a cancellation fee. Worst travel agent experience ever. I have also reported them to the ACCC. They insist that if I do not accept their cancellation fee that I will be deemed a no show for the flight. These guys are seriously so misleading- how is this possible if the flight is cancelled and they keep on insisting. They refuse to also talk to me over the phone. Worst travel agent expirience ever
20. juni 2020
Anmeldelse skrevet uten oppfordring
Please do not attend to reserve
Please do not attend to reserve air ticket with them. Due to covid19, My flight was canceled and, they agreed to refund the cost of the ticket. Initially, they said refund will be credited to the originated account within 8 weeks. I check with the Singapore airline and they confirmed fully refund already being to the travel agent account. Now almost 12 weeks gone, and once I inquire the refund now checkmyfares says it's still under processing by Singapore airline and they can not say any fixed date to make the refund.
17. juni 2020
Anmeldelse skrevet uten oppfordring
Licensed burglars
Licensed burglars
Never again would i use this agency . After Emirates cancelled the flight we were booked on and offered full refund or a voucher . Either we were happy with but CMF blamed the cancellation fee of $900 on the ticketing company . What a load of BS .Most other reputable travel agents have waived any fee .
3. juni 2020
Anmeldelse skrevet uten oppfordring
Unethical company, do not book with them
Cancelled the ticket due to Covid restrictions, airline fully refunded the money to CMF in February. Since then I am chasing for the money with then. 6 weeks ago their rep confirmed they have received the money. still they are holding it unethically. Biggest mistake to book with them.
27. mai 2020
Anmeldelse skrevet uten oppfordring
Cheaters - Airlines has refunded but they haven’t...
Airlines has refunded them full amount almost 8 weeks ago. Check my Fares had agreed to refund me after deducting 60$ in 6-8 weeks. That period is also past, now these cheaters are saying we don’t know when I’ll get the refund and how much because it is with some other internal team.
Will take them to ACCC, have recorded all the evidences.
23. mai 2020
Anmeldelse skrevet uten oppfordring
Absolute disgrace!
Absolute disgrace!! This company is taking advantage of people in a time of crisis. They are an Aussie company and clearly don't share the same good hearted morality that most other Aussies do. I booked tickets for a trip to Italy for my wife and I the tickets cost approx $2500 and they are offering me a return of $168 per ticket if i cancel. I am going to post this review to as many relevant sites as possible this company is a disgrace.
21. mai 2020
Anmeldelse skrevet uten oppfordring
Dishonest business practices
Dishonest and illegal business practices!
I had booked return flights on Virign from Sydney to Melbourne (return) in December last year and due to COVID-19 these were cancelled by the airline.
When I contacted CheckMyFares to request a refund or flight credit they instead kept changing my booking to new flights even though there are new laws and restrictions currently in place which don't permit interstate travel. This means that the flights they changed me to are reserved for and restricted to people who are required to travel for essential reasons only - ie. medical or emergency service personal or people travelling on compassionate grounds or for family care reasons.
These restrictions are clearly stated on government and Virgin websites however CMF is now claiming they've solved the problem so will not honour a refund.
Their solution is 'illegal' and they're refusing to acknowledge this or provide any compensation.
I have reported them to the ACCC.
5. mai 2020
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.