Chancellors - Reading Anmeldelser 

Me and my wife had great experiences with Chancellors, where we received great support with a technical issue towards the end of our tenancy. With great efforts by the tenancy manager, Laura Skurdenyte, to keep us updated through the process to resolve the problem with our deposit return. Then, initially when our tenancy began, we also had a great service from the lettings negotiator, Daniel Wise, who stood out to us from the beginning out of all our viewings. So, very appreciative of all the staff involved.

Ethan was a constant support, always listened to our needs and answered the questions promptly. He negotiated a deal for us too. Thanks to him, everything is smooth sailing for me and my partner.

The works were done promptly, the contractor was very punctual and professional, better experience that some we had in the past. Coco was very good in checking the progress of the contractors, if the work has been done or not, which reassured me. She is approachable and professional and that's all I can ask for

Prompt response to emails. Great professionalism and advice from Daniel Wise. Thank you for helping me to secure my flat!

The Letting Negotiator Team (Daniel Wise and Mary Barlow) were very accommodative and responsive to providing all information I need regarding the new property. This made me easy to take the right decision , and hopefully they will keep on supporting me till I move in and keep supporting me also for any issue that may raise during tenancy contract.

Acted quickly. Professional attitude.

I recently worked with Mary Barlow and the Reading Lettings team during my property search, and I’m very pleased with the service provided. Communication was clear, professional, and timely throughout the entire process. Mary was helpful, patient, and ensured that all questions were answered and arrangements handled smoothly.

The process was straightforward, transparent, and managed with a high level of professionalism, which made everything much easier and stress-free. I truly appreciate the support and guidance provided from start to finish.

Thank you again for the excellent service.

Mary was instrumental in helping us secure our company let. She worked tirelessly and never faltered, even when our brief changed three times. Her depth of knowledge in company lets really set her apart, and she proved to be reliable, professional, and a pleasure to work with throughout.

We’ve had a great experience with Chancellors. Mary Barlow was incredibly helpful and friendly.

Have just renewed the tenancy for the flat in which I’ve been a tenant for the past 11 years.
I dealt with Amy, the property manager, who handled the whole process smoothly & efficiently.

lack of transparency.

Emilia Williams has done a great job facilitating the tenancy renewal for us. Chancellors head office appears to be improving after a few indifferent years where communication between them and the local branch was poor. Thank you Emilia for allowing us to regain some of the trust in Chancellors.

The Team at Chancellors in Reading went above and beyond. Not only were they helpful finding my new home, but helped with the exchange keeping all parties updated. Even on the last day they were great, driving the spear keys for the property and dropping them off so I didn't need to go into Reading during Christmas. Thank you all.

Idris Butt has been really helpful and professional throughout the whole process. He was always responsive, clear, and happy to answer any questions, which made everything much easier . Even though we didn’t end up going ahead to due our personal reasons I genuinely recommend to have him :)

Mary Barlow was incredibly friendly and polite throughout the entire process. Her customer service skills are absolutely fantastic. She supported me professionally and made securing my rental property smooth and stress-free. I truly appreciate her help and would highly recommend her to anyone.

I recently rented a flat through Chancellors and was fortunate to be helped by Mary Barlow. From start to finish she made the process easy, quick and completely stress free. Her professionalism and friendly manner stood out, and she always kept me updated so I felt confident at every stage.

It’s rare to meet someone who combines efficiency with genuine care, and Mary did exactly that. Thanks to her, I secured the right place without any hassle. She is a real credit to Chancellors and deserves to be recognised for the outstanding service she provides.

I had an exceptional experience working with Mary Barlow throughout our property search. From the very beginning, she was proactive, organised, and incredibly supportive. She went above and beyond by arranging all our viewings in a single day, making the entire process smooth and stress-free.

Mary kept us informed at every step and communicated clearly and professionally, ensuring we knew exactly what to expect. Her efficiency and dedication resulted in our offer being accepted quickly, and she made what is usually a stressful process feel seamless.

She and her team are genuinely committed to their clients and absolutely deserves recognition for her hard work. I highly recommend Mary to anyone looking for a reliable and outstanding property agent — she has been fantastic, and we are truly grateful for all her help.

Expensive and poor customer service. As a landlord any issue raised caused a minimum £90 call out even for the most minor queries. Work carried out by the most expensive contractors too, and quite unreliable.
Also had issues with rent being much lower than my new agent can provide much faster too. Had many tenants pass references but then go on to default on rent, which inevitably leads to months of no rent and eviction.
My advice for new landlords or non-professional landlords find someone better. I would never use them again

I had a wonderfully smooth experience working with Mary. The process went smoothly and any queries I had were answered within a timely manner.

Really poor experience with Chancellors for our new rental property. Moved in to the property and have found that the pre-tenancy clean that was organised though their partners was left unfinished. Tops of kitchen cupboards and appliances not cleaned, food markings on the kitchen walls, mould on walls not cleaned off…

When I raised this with Chancellors I was initially hopeful for a resolution. Since then I’ve been contacted by multiple different employees, all providing platitudes and waffle and none actually supporting me to hold the cleaning company accountable. To add insult to injury, I’ve now been told that I should speak to my landlord about it when the clean was ORGANISED and RECOMMENDED by Chancellors themselves (with a mould clean included in the £450 price tag). An embarrassing lack of service and empathy from a well-established letting agent. Don’t expect them to provide a good service, or support you once they get their money.