Cats Protection Anmeldelser 

468
•
TrustScore 3 av 5

2,8

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Staffordshire Cats Protection have been exceptional - after the recent passing of my 14 year old cat, I got in touch with the charity about adopting rescue kittens if they had any available. The proce... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I accompanied my sister to this aesthetically beautiful centre in woodland near Sheffield Park. We were introduced to a lovely cat that had already spent far too long there. My sister is a seasoned ca... Vis mer

Vurdert til 1 av 5 stjerner

Our neighbours recently went to a care home due to dementia and left their two cats unattended. We have a key to their house so are popping in four times a day to feed and clean up after the cats. De... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Cats protection Harrow Weald. - oct 24 adoption / April 25 review written. 8 months ago we picked up our beautiful Eiofe ( now named Betsie) I cannot praise cats protection enough. From the moment... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Veldedighet

Opplysningene stammer fra ulike eksterne kilder

Cats Protection, the UK’s leading feline welfare charity, helps around 200,000 cats and kittens every year through its national network of over 250 volunteer-run branches and 32 adoption centres.


Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

468 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 93 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,8

Alle anmeldelser

(468)

53 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

No more donations…

I've donated every month for years and am now cancelling it due to the abysmal response of my local CPL. I've always had rescue cats over the years but am peed off with the rude, arrogant, patronizing attitude of the volunteers who forget that they are a charity and putting supporters off!!

31. desember 2024
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Svar fra Cats Protection

Thank you for contacting us today, we do really value any feedback from our customers and we always take it seriously. If you wish to make a formal complaint please email our complaints team.
customercomplaints@cats.org.uk Or if you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you.

Vurdert til 5 av 5 stjerner

Well done Glasgow cats protection

We were looking for a new young cat and got a phonecall re a kitten , Evelyn at cats protection Glasgow was amazing and so friendly ,the adoption was easy and straightforward and chewie has been happily living with us for almost 2 years ago 💕

26. desember 2024
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Svar fra Cats Protection

Hi Laura, thank you for your lovely review. We are so pleased Chewie has settled in well to his forever home! We will be sure to pass on your feedback to the team at the Scotland Cat Centre.

Vurdert til 5 av 5 stjerner

I fostered 5 cats over a couple of…

I fostered 5 cats over a couple of years for a couple of weeks at a time as respite for their carers and was really impressed by the love, care and attention they received from Cats’ Protection.. The last cat I fostered ended up staying an extra week and he was such a delight that I ended up buying him. A wonderful organisation!

23. desember 2023
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Svar fra Cats Protection

Hi Sue,

Thank you so much for your kind feedback, it means so much to us.

Enjoy your Christmas and New Years!

Vurdert til 1 av 5 stjerner

Extremely disappointed

I'm very disappointed with my experience with cats protection, in Devon. After putting in multiple applications for young cats and being rejected, because someone else had shown interest first, I finally got an email about a 6 month old that I had applied for, the day he came on the site. We talked on the phone and everything was apparently good. We had previous experience with cats, a good garden, no other pets, someone always at home,
only children around visited once a week and not a rental. We arranged a meeting for Monday at 11am, but Sunday at 4pm we received a call, saying there was an issue. Apparently, our house was close to where the kitten had previously lived and they were worried about him getting confused once outside. They apologised for not catching this information sooner but considering I have an email, from a previous attempted adoption where they admit to looking at my garden on Google maps, I'm rather surprised at this lack of knowledge about my location. They obviously couldn't say where the previous owners lived but this argument didn't make any sense. I told them that he wouldn't be let out without a lead for another 2 months, by which time any scent markers would be gone with the elements and given his age he should acclimatise rather quickly. They said the just wouldn't house a cat anywhere close to a previous home and said they had to cancel the meeting. They said the only other cat available that was suitable was an old female, estimated in the double digits of age, which is surprising considering how many criteria we met. We said that we weren't interested in her as for one she was far older then we wanted and two we felt that the centre was being rather cruel in their actions. One day we will get another cat but it will not be through these people, who have a ridiculous number of rules in order to take care of an animal who would be wanted and loved.

22. desember 2024
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Svar fra Cats Protection

We’re sorry you had a bad experience. We do our best to match the right cat to the right home and circumstances and that means we sometimes have to say no for a range of factors including the needs and habits of the cat in question and the knowledge of our volunteers and employees of the local area and environment. At the same time we’re always looking to improve our processes so please do feel free to tell us about your experience at www.cats.org.uk/find-us/contact-us and we can look into it further.

Vurdert til 3 av 5 stjerner

I every one I Ave give to them 2 stray…

I every one I Ave give to them 2 stray cats I wass luck after for more the one year becouse I im very sick whyd cancer and I Ave done big surgery, any way they never contact me to leet me no watt happen to them , very disappointing

10. januar 2024
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Svar fra Cats Protection

Hello Angelo,
We're sorry to hear this. If you would like to leave us feedback about your experience to help us improve our service then please get in touch with us here: https://www.cats.org.uk/find-us/contact-us. Thank you.

Vurdert til 3 av 5 stjerner

Reading these comments has me worried

Reading these comments has me worried.
I've got an adoption going with them if I die and was just phoning to get a new kitten spayed but automated message said no more help this year and my vets want 140 pounds to do it.
I've come across other big charities recently where they are less than bothered about animals and treat people who are hurting rather dismissively.
Reading these comments has me asking is it worth having an end of life adoption if so many area seems to be saying how dreadful condition are for adoption of cats.
Now I've got to pay out of my disability to spay a kitten because it seems they'd rather let them have 10 kittens than prevent it from happening.
Sadly charities have gone down hill so much over the years.

12. desember 2024
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Svar fra Cats Protection

Hi Viki,

Thanks for contacting us.

Although our £10 neutering scheme is currently on pause until next year so we can future proof the scheme, you may still be able to receive other neutering support from Cats Protection. Please get in contact with us to find out what support is available in your local area here: https://www.cats.org.uk/find-us/contact-us

Cats Protection is committed to helping people and cats wherever possible during these difficult times, if you are interested in seeing what we have achieved this year you can check out our annual report here: https://www.cats.org.uk/about-cp/annual-review

If you have questions about our rehoming or Cat Guardians processes, again do please reach out to speak to us directly.

I hope this information is of help.

Vurdert til 1 av 5 stjerner

They need to learn how to deal with humans before cats!

After hundreds of questions to check my ability to look after a cat(not a baby) .I made an appointment to view a cat. The day of this had terrible traffic thru York so I called to re-arrange, had to deal with an extremely bossy woman on the phone. The appointment was re-arranged for the following sun. This day had a storm in York with high winds & torrential rain. I got the bus right across town & got to the cat shelter 15mins early.An extremely rude man didn’t want to let me inside as I was too “early” literally expected me to stay out in the storm .He said that’s what appointments are for .I explained that I used the bus & had done my best with the timing. He begrudgingly let me into his office out of the storm ,I was so angry by this point that I left .I won’t bother with this charity ever again- and I feel sorry for the cats!

8. desember 2024
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Svar fra Cats Protection

Thank you for contacting us today, we do really value any feedback from our customers and we always take it seriously. If you wish to make a formal complaint please email our complaints team.
customercomplaints@cats.org.uk Or if you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you

Vurdert til 1 av 5 stjerner

Failure

Just looking at these reviews and the way cats.org.uk operate, they should be taken over by another company that actually cares and looks out for the poor cats.

4. desember 2024
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Svar fra Cats Protection

Hi Ann,

If you would like to know what Cats Protection do for cats, please visit our website below:

https://www.cats.org.uk/what-we-do

https://www.cats.org.uk/about-cp/annual-review

Vurdert til 1 av 5 stjerner

DO NOT SUPPORT THESE PEOPLE !!!

Went to go see a cat in one of your Gosport volunteers homes. When arrived I was shocked to see the area that the cat was in. The cat’s name is Matty and he is still on your page. Matty is being kept in a small storage like area , away from the house , in the back garden. The area is cramped and fulled to the max with toys , food and even a chair and radio. There are multiple shelves by the entrance, all packed full with food and bowls and other toys. When Chris ( the extremely rude and disrespectful volunteer) entered the area , she barely had any space to stand as the floor was completely covered with crap. We decided to take Matty home. Matty was on a behaviour plan as he had apparently nipped his volunteers . WHAT UTTER CRAP !!! Matty did in fact nip and BITE , he did not have a behaviour issue , he had a personality disorder which he gained as he was originally a stray and was taken from him large environment and shoved into this small enclosure. Matty was stuck between being the predator stray he was born as and the loving family cat they wanted him to be. Having Matty stuck in that small storage place with no other people or family members with him , only small parts of the day was Chris actually going in the area to see Matty , it was stopping him from developing any social interaction. How do you expect this poor cat to find a loving family when you keep him in a place smaller than Harry potters cupboard under the stairs and have him on a behaviour plan that does absolutely nothing for him as he has A PERSONALITY DISORDER NOT A BEHAVIOUR ISSUE BECAUSE THE WAY CHRIS IS LOCKING HIM UP AND THE WAY YOU SO CALLED CATS PROTECTION ARE ‘PROTECTING ‘ THAT POOR CAT !!!

24. november 2024
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Svar fra Cats Protection

Hi, thank you for contacting us.

Feedback from our customers is invaluable for us to keep improving our service and we always take it seriously.

In order for us to look into this for you, please could you get in touch with us here:

https://www.cats.org.uk/find-us/contact-us

Vurdert til 3 av 5 stjerner

I was thinking of donating…

I am thinking of donating. I love cats. Your trustpilot review is not convincing me though. Was literally about to do it. But 3.1 is not good enough. I have the idea that you do good work with cats, I would work with this gladly, however I feel your PR is less than satisfactory. You need to work at this. After all, this is all that we have to go on as people who don’t know you. I understand a centralised cat care system is needed, however these reviews don’t persuade me that I shouldn’t just, as usual, adopt stray cats, even though I shouldn’t and can’t afford it. Sorry, I am sure your intentions are worthy.

27. november 2024
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Svar fra Cats Protection

Hi Howard,

Thank you for your feedback.

If you would like to know more about what we are doing as a charity you can see our latest annual review here: https://www.cats.org.uk/about-cp/annual-review

And viewing our website for more information on services we offer here: https://www.cats.org.uk/

Vurdert til 1 av 5 stjerner

I had lots older cats

I had lots older cats. All sudden. I not allowed. Cats protection my ass update....... Applied for a cat. Received a call said they will get back to me. It's been 3 months. This is typical from cats protection. This scam of an organisation should be destroyed. Blue cross or RSPCA in future. Never will I donate to cats protection ever again.

22. november 2024
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Svar fra Cats Protection

We’re sorry to hear you have had a bad experience. We are always looking to improve our processes, so please do feel free to tell us about your experience at www.cats.org.uk/find-us/contact-us and we can look into this further.

Vurdert til 2 av 5 stjerner

Live upto what you preach

Contacted cats protection about two stray cats in Stockport. I've heard nothing even after phoning many times. Very upset ad I have sponsored a pen for many years and have monies from my mobile phone for kittens. Not atall happy.

14. november 2024
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Svar fra Cats Protection

Hi Christine, thank you for your message. Please be aware that our branch is run by volunteers so timescales can vary on how quickly someone can get in touch. We may not always be able to bring cats into our care straight away due to limited space available and branch waiting lists. 

Please do continue to search for owners and report it to other rescues in the area. The following websites www.catchat.org or www.adch.org.uk  will help you find these. Please note we do not monitor or endorse any other organisation. 

Vurdert til 1 av 5 stjerner

I fostered 4 cats unofficially for 2…

I fostered 4 cats unofficially for 2 months (as cp did not have any spaces to take them). 3 of them, I cared for and paid for their food (as the food cp provided me with was not suitable for a nursing cat), they went off to nice homes that I found for them locally. One other baby (that I hand reared for a month) was poorly. She was too small for the vet to treat. After a month of looking after her (and her being happy, loving and gaining weight daily), they came and took her away and amputed her leg without telling me. They unwillingly sent me updates (I was allowed only one email weekly) After a month of platitudes, where I was told I could visit and told I could adopt her, I was finally told that I was an unsuitable owner for her as she had 'rage syndrome' even though she is described as 'fun and suitable for a family' on her ad. Please think twice about fostering for them, they will leave you heartbroken.

14. november 2024
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Svar fra Cats Protection

Hi Emma, I am sorry to hear that this has been your experience.

Please could you get in contact with us using the following link so we can look into this for you:

https://www.cats.org.uk/find-us/contact-us

Vurdert til 1 av 5 stjerner

Adopt a cat

As to my formal complaint about the way I was treated by cats protection caterham and Redhill rehoming a cat I've STILL NOT HAD ANY APOLOGIES about this problem from anyone DISCUSSING I did speak to a lady on the phone who said she would pass on the complaint DID SHE??? Or was it swept under the carpet and wasn't interested at all

12. november 2024
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Svar fra Cats Protection

Hi Paul,

If you have logged a formal complaint this will be with our Complaints department.

If you require anything further please contact us https://www.cats.org.uk/find-us/contact-us

Vurdert til 2 av 5 stjerner

Disappointed with lack of help

I contacted Cat Protection in Leicestershire to ask for help with 2 feral kittens that had been abandoned by their mother. I told the lady who responded that I have been feeding them but would like help to trap and get them neutered. I believe they could be rehomed as they were young enough. They are probably about 6 months old now although I am only guessing, apparently this is to old to domestic them and was told Cat Protection no longer pay to spay feral kittens/ cats and would have to pay for them myself. I am on a pension and have 2 cats and a dog myself so no spare cash. I am concerned they will not survive the winter and if they do, will have more kittens. They have become very tame towards me and are waiting for me every morning for their food and interacting with me. I always donate to animal charities when I can including CP. I have left a bequest in my will to CP which I will now remove. Very disappointed by their lack of interest and help in the welfare of these cats.

1. november 2024
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Svar fra Cats Protection

Hi Janet, I am sorry to hear that this has been your experience.

Please could you get in contact with us using the following link so we can look into this for you:

https://www.cats.org.uk/find-us/contact-us

Vurdert til 3 av 5 stjerner

I would just like to say that sometimes…

I would just like to say that sometimes I am not sure cats protection truly know cats. We adopted our lovely tabby boy about 3 years ago. We were expecting a 9 month old lady cat as company for our siamese. Due to a mix up we got a 4 month old boy. The mistake was noticed very quickly and the cats protection offered to pick him up. We were told he did not get on with other cats.
This was just not true. By the end of the day they were happily hogging the settee together.
Please Please please do not deny a cat a loving home because you think they will not get on with other cats or you think a road is too busy or too close by. A life in a cage is no life for a cat.
By the way, I jumped through hoops to get my boy but after dropping him off not once did anyone check he was ok. Am ever grateful for him though🐈‍⬛

29. oktober 2024
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Svar fra Cats Protection

Hi Helen Thank you for your review. Whilst we are very pleased to hear you have had a successful adoption and it is great to hear that your boy has settled in so well with yourselves and your other cat, we are sorry to hear you are not entirely happy with your experience.

Please get in touch with us via http://www.cats.org.uk/contact-cp so we can look into this for you.

Vurdert til 1 av 5 stjerner

0 stars for this place,a old lady left…

0 stars for this place,a old lady left you 50k in her will to look after cats when she passed away,you dirty people tuk her money and left cats the die on there own,never will I use u a lot again,the cats are old and need to be together but a beautiful lady who rescues cats tike the home to found them a for ever home,boy cot this company,well done to people who rescued them 😡😡😡😡

17. oktober 2024
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Svar fra Cats Protection

Thank you for sharing your concerns. Unfortunately, our local Cats Protection teams sometimes face capacity issues, particularly during times like these when pet abandonment rates are high. While we strive to support every cat and owner in need, there may be instances when we do not have immediate space and must utilise waiting lists. We also work with our wider regional teams to explore other ways to help.

We want to reassure you that these discussions are currently taking place and we hope to offer support such as neutering, vaccinations, or veterinary advice to help the cats prepare for rehoming. If you have any additional inquiries, please contact us using the methods found here: https://www.cats.org.uk/find-us/contact-us

Vurdert til 2 av 5 stjerner

I have contacted cats protection…

I have contacted cats protection through their online form about leaving my contents in a will to cats protection its been days and no response maybe it sounds to them not enough money to be made. I donate now and then to cats protection for the cats and only hope it goes to help the cats and not the people's pockets. Im also waiting on a will package being posted out but im annoyed I never got a response to my email after completing the online form asking about leaving contents in my will.

25. oktober 2024
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Svar fra Cats Protection

Hello Wendy, thank you for your kind support, which is very much appreciated. We are sorry to hear you are still waiting for a response. Please contact Gifts in Wills, 01825 741271 or email giftsinwills@cats.org.uk and they will be able to help you.

Vurdert til 5 av 5 stjerner

Visiting stray

I had a visiting stray (unneutered) upsetting my cats and spraying all over the house, not microchipped - local Cats Protection lady loaned me a cat trap, we got him neutered and now he's part of my family and an old man! Couldn't have done it without the charity, now I'm a long term supporter. Great info from them by e mail, and interesting cat facts and guidance. If you love cats, if you own a cat, be a part of it and you always feel you've got back up!

1. november 2023
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Svar fra Cats Protection

Hi JC, Thank you for your lovely review. We are very happy our advice helped towards a positive outcome for you and for the cat. We really appreciate you taking the time to share your kind feedback.

Vurdert til 5 av 5 stjerner

That Cat protection are all about looking after our wonderful cats and kittens

I pay in a monthly Prescription to support cat protection, and regularly buy raffle tickets, because they are a wonderful cause and I had a cat from my local cat protection who lived 21 years, her name was Fifi

24. oktober 2024
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Svar fra Cats Protection

Thank you for lovely review and for taking the time to share your kind feedback. We really appreciate your continued support.

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