Canadian Appliance Source - Langley Anmeldelser 

1 233
TrustScore 4.5 av 5

4,5

Beliggenhet

Bytt filial

19860 Langley Bypass, Unit 120, V3A4Y1 Langley, BC, CA


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Se hva andre synes

Vurdert til 5 av 5 stjerner

They had the oven in stock, it was fast and efficient to order it at the store. It was delivered on time and the installation company csme the same day to install and took the old oven. Home Depot did... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Arvinder, the sales person helped us make the right choice. He put our needs first and shared information and advice honestly. We came with a problem and he found a solution for us. He helped u... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I’d never heard of this company before but was in need of a new fridge and their pricing seemed good as did the fact that they’d deliver, hook up and remove old fridge all at no extra charge (white gl... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Harleen Manko was very helpful, ensuring the refrigerator was the correct size and features I wanted. Very simple instructions on ordering and payment options. Delivery with an extra fee of $40... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hvitevareforretning

Om Canadian Appliance Source - Langley

Skrevet av virksomheten

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Kontaktopplysninger

  • 19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canada

  • 6045343059

4,5

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TrustScore 4.5 av 5

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4,5

Alle anmeldelser

(1 233)

7 994 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent service, fast and on time.

They had the oven in stock, it was fast and efficient to order it at the store. It was delivered on time and the installation company csme the same day to install and took the old oven. Home Depot did not have the oven in stock and said I would have to wait at least 6 weeks for it.

26. august 2026
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Svar fra Canadian Appliance Source - Langley

Hi Ruth,

We are so pleased to hear about your positive experience with us! It's wonderful that we had the oven you needed in stock and that the ordering process was fast and efficient. We're also glad the delivery and installation were prompt and that your old oven was taken away on the same day. Thank you for choosing us!

CAS

Vurdert til 5 av 5 stjerner

Harleen Manko was very helpful

Harleen Manko was very helpful, ensuring the refrigerator was the correct size and features I wanted.
Very simple instructions on ordering and payment options.
Delivery with an extra fee of $40 was made next day with take away of old refrigerator and packing from new one. We were notified the night before of approx delivery time and updated the next morning.
Price was a bit more than we had anticipated in paying but was within other quotes for same product.
We were disappointed that the delivery people did not check the level of the refrigerator after installation.
All in all a pleasant experience, we would definitely buy from Canadian Appliance again.

23. august 2026
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Svar fra Canadian Appliance Source - Langley

Hi Marilyn,

Thank you for sharing your positive experience! We're delighted to hear Harleen helped you find the perfect refrigerator and that the ordering and delivery process was smooth. We appreciate your feedback about levelling the appliance, and we're glad it was a pleasant experience overall. We look forward to serving you again!

CAS

Vurdert til 5 av 5 stjerner

Arvinder

Arvinder, the sales person helped us make the right choice.
He put our needs first and shared information and advice honestly.
We came with a problem and he found a solution for us.
He helped us find the right product despite our having changed our mind - even when the item wasn’t nearly as expensive as our first choice - within 14 seconds….impressive.
He knew the products well and answered all our questions.
What we loved most about him was that he listened to us and there was zero pressure. After providing us with all the information, he left us to make our own decision.
In the end he ensured that the product was a good fit for I and my partner.
We will be coming back when we renovate our kitchen,

27. august 2026
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Hi Dharmendra,

Thank you for your wonderful review! We're so pleased to hear that our salesperson provided such excellent service, putting your needs first and offering honest advice. It's fantastic that they helped you find the perfect solution, even with a change of mind. We truly appreciate your kind words and look forward to assisting you again when you renovate your kitchen!

CAS

Vurdert til 5 av 5 stjerner

Easy to purchase

Easy to purchase. Great delivery. Great installation process great pricing

27. august 2026
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Hi Cindy,

Thank you for your wonderful feedback! We're so pleased to hear that your purchase was easy, delivery was great, and the installation process was excellent. We truly appreciate your business and the positive comments about our pricing.

CAS

Vurdert til 5 av 5 stjerner

Great service

Great service, showed up when expected with the product we ordered (ordered on-line).

23. august 2026
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Svar fra Canadian Appliance Source - Langley

Hi Connie,

We are so pleased to hear that you received great service and that your product arrived as expected. We truly appreciate your business!

CAS

Vurdert til 5 av 5 stjerner

Everything was perfect

Everything was perfect! We will definitely shop there again and also recommend to our friends.

19. august 2026
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Hi Colleen,

Thank you for your wonderful review! We're so happy to hear that everything was perfect for you. We truly appreciate your business and look forward to serving you again in the future. We'd be delighted if you recommended us to your friends!

CAS

Vurdert til 5 av 5 stjerner

Best price!

Good price!
Price was $400 less than competitor and the fridge was in stock. Competitor needed 2 weeks to deliver.
Quick efficient delivery and waterline hookup. No extra charge for waterline hookup was a big bonus as well!

16. august 2026
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Svar fra Canadian Appliance Source - Langley

Hi,

Thank you for your wonderful feedback! We're so pleased to hear that you found our pricing competitive and that your refrigerator was in stock for quick and efficient delivery. We're especially glad the waterline hookup was a bonus! We truly appreciate your business.

CAS

Vurdert til 5 av 5 stjerner

Came on time .

Came on time .
Big solute to the delivery men ,even a little tight place they managed to brought the fridge on the spot

3. august 2026
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Svar fra Canadian Appliance Source - Langley

Hi Dalwinder,

We're so pleased to hear that your delivery was on time! It's wonderful to know our delivery team successfully navigated a tight space to place your fridge exactly where you needed it. We appreciate your kind words!

CAS

Vurdert til 5 av 5 stjerner

The agent was very attentive and didn’t…

The agent was very attentive and didn’t pressure me into buying something I didn’t need.

29. juli 2026
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Svar fra Canadian Appliance Source - Langley

Hi,

We're delighted to hear that our agent was so attentive and provided a pressure-free experience. We truly appreciate your business!

CAS

Vurdert til 5 av 5 stjerner

Delivery came on time and the men were…

Delivery came on time and the men were very fast, efficient and polite.

31. juli 2026
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Hi Laurie,

We are so pleased to hear that your delivery was on time and that our team was fast, efficient, and polite. We truly appreciate your business!

CAS

Vurdert til 5 av 5 stjerner

Very impressed…

I’d never heard of this company before but was in need of a new fridge and their pricing seemed good as did the fact that they’d deliver, hook up and remove old fridge all at no extra charge (white glove delivery). From ordering, paying, scheduling delivery to actually receiving the product everything went seamlessly. I will absolutely buy from them again and refer them to friends in the future.

7. august 2026
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Hi Lynn,

Thank you for your wonderful review! We're thrilled to hear that your experience, from ordering to delivery and the white-glove service, was seamless. We truly appreciate your business and your kind words. We look forward to serving you again and are grateful for your future recommendations to friends.

CAS

Vurdert til 5 av 5 stjerner

Naveen Sharma very helpful and was…

Naveen Sharma very helpful and was great to work with , delivery people also excellent. Would use and recommend CAS !

6. august 2026
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Svar fra Canadian Appliance Source - Langley

Hi Henry & Sue,

Thank you for your kind words and for choosing CAS! We’re delighted to hear you had a great experience with Naveen and our delivery team. We truly appreciate your business and look forward to serving you again. Please feel free to share CAS with your family and friends!

CAS

Vurdert til 5 av 5 stjerner

Good service

Good service, the installation was good the installers were fast and professional. Very happy with the appliances.

24. juli 2026
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Svar fra Canadian Appliance Source - Langley

Hi Andrew,

Thank you for your great review! We're happy to hear you had a positive experience with our service, installation team, and your new appliances. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!

CAS

Vurdert til 5 av 5 stjerner

Informative and helpful sales person

Informative and helpful sales person. Ease of purchase. Fast and efficient delivery.

20. juli 2026
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Svar fra Canadian Appliance Source - Langley

Hi Jensen,

Thank you for your great review! We're glad our team provided informative and helpful service and that your purchase and delivery experience were smooth and efficient. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!

CAS

Vurdert til 4 av 5 stjerner

New gear

Had a small hiccup in the beginning with trying to get the stuff installed. Had to call back to the store, but they took care of it. Overall, a great experience.

25. juli 2026
Vurdert til 3 av 5 stjerner

cardboard experience not good

The driver was fine and his co-worker but they left the cardboard for me to cut down and find a place to have it recycled. I asked them to take it but when I turned my back they put it in my front yard and drove off.

23. juli 2026
Vurdert til 2 av 5 stjerner

Your delivery service is terrible

Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appears as soon as an item is paid for the service stops! The sales men hide behind "3rd party delivery service, we have no control!" I shouldn't have to take a day off work to accept a delivery!! I should be able to set a time and phone direct to the delivery team to get a real time update. That's twice now I tried the "Canadian appliance store" I won't use them again as I will pick a store that delivers on my schedule not a 3rd party delivery service.

24. juli 2026
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Svar fra Canadian Appliance Source - Langley

Dear Steve Stangroom,

Thank you for your feedback.

We're sorry to hear you were disappointed with your delivery experience.

Your delivery date of July 23 was selected at checkout. Delivery scheduling and arrival windows are based on inventory, your location, and the carrier's route for the day.

Regarding the reported damage, we reviewed our records, including the signed delivery paperwork and the 5-star delivery survey completed after delivery, and no damage or concerns were reported at that time.

However, if something was missed, we'd be happy to look into it. Please contact our Customer Care team with your order number so we can investigate further.

Sincerely,
CAS

Vurdert til 5 av 5 stjerner

Easy purchase and very nice staff

Easy purchase and very nice staff. I felt welcome and taken care of. The delivery and install was an easy process and much appreciated. Thank you

24. juli 2026
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Svar fra Canadian Appliance Source - Langley

Hello Corey

We are thrilled that you had such a welcoming experience in-store and that our team made delivery and installation completely hassle-free!

We look forward to serving you again in the future.

Kind regards,
CAS

Vurdert til 4 av 5 stjerner

Great Service from Start to Finish

Excellent Customer Service and Great Delivery Experience!!

From the moment I walked into the store, I had a wonderful experience. The staff helped me was incredibly friendly, knowledgeable, and patient. She took the time to answer all of my questions and helped me choose the right fridge without making me feel pressured.

The delivery team was just as impressive. They were professional, on time, and treated my home with care. When a small issue came up after the delivery, they came back promptly and fixed it without any hassle. It’s refreshing to see a company that stands behind its products and provides such excellent customer service.

I highly recommend this store to anyone looking for quality appliances and outstanding customer care. Thank you for making the whole process so easy!

23. juli 2026

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