Canadian Appliance Source - Etobicoke Anmeldelser 

Great service all around!

I am writing to formally express my disappointment with the service I received regarding Order T4048945 at the Etobicoke location.

Unfortunately, my experience with the salesperson was very disappointing and did not meet the level of professionalism or customer service I have come to expect from Canadian Appliance. I felt that the salesperson was not transparent with me regarding the pricing and discount. I was quoted a higher price by this salesperson, while the online sales representative, Anna, provided me with a lower price. When I questioned the difference, I was told that I had already received a discount, which I found concerning because the pricing information did not appear to be consistent.

I have been a regular Canadian Appliance customer, which makes this experience particularly disappointing. I have previously expected professional, honest, and respectful service, but unfortunately, that was not my experience this time. I actually wish I had completed my purchase through Anna, as she was professional, helpful, transparent, and provided me with a better price.

I was also very concerned about the conduct of the installation team. During the installation of my washing machine and dryer, the installer asked for beer while he was working. I found this highly inappropriate and unprofessional. I would appreciate clarification regarding whether this type of conduct is consistent with your company's expectations for employees or contractors working in customers' homes.

Another issue was the lack of follow-up from the Etobicoke location. I was told that someone would call me, but I never received the promised call. If a customer is told that they will be contacted, I believe the company should follow through. Failing to do so creates a very poor customer experience and gives the impression that the customer's concerns are not being taken seriously.

I am also concerned about the overall quality of service I received and whether sufficient training and supervision are being provided to staff at this location. I believe employees representing Canadian Appliance should demonstrate professionalism, honesty, courtesy, product knowledge, and respect toward customers.

I am not writing this complaint simply to criticize the employees. I am providing this feedback because I have been a customer and would like to see Canadian Appliance maintain the level of service and reputation that customers expect from the company.

I would appreciate it if management could review my experience, including the pricing discrepancy, the salesperson's conduct, the installation team's behaviour, and the lack of follow-up from the Etobicoke location.

I would also appreciate a response explaining how these concerns will be addressed. I hope Canadian Appliance will take this feedback seriously and use it as an opportunity to improve staff training, customer service, and accountability at this location.

Thank you for taking the time to review my concerns. I look forward to hearing from management.

We recently purchased replacement double wall ovens from Canadian Appliance Source, and the entire experience exceeded our expectations.

Miranda Stuckless was outstanding from start to finish. Her product knowledge was exceptional, and she took the time to understand exactly what we needed. Replacing existing double ovens isn’t always straightforward, but Miranda ensured we found the perfect fit for our cabinet opening. She carefully compared the different brands and models, explained the pros and cons of each, and answered all of our questions. Thanks to her expertise, choosing the Bosch Benchmark double ovens became an easy and confident decision.

The delivery and installation were just as impressive. Everything was coordinated perfectly, arrived on time, and the installation was seamless. The installers were professional, efficient, and left everything clean. It was a completely hassle-free experience with no headaches.

It’s refreshing to receive this level of customer service. Thank you, Miranda, and the team at Canadian Appliance Source, for making what could have been a stressful purchase such a smooth and enjoyable experience. I highly recommend both Miranda and Canadian Appliance Source to anyone looking for new appliances.

Our sales rep was very pleasant and well organized. We were served the minute we arrived in the store. He found that the freezer we wanted was in stock. So our sale was quickly arranged and the product was delivered to our home less than 72 hours later.

Tim my salesperson was highly knowledgeable, and made the analysis paralysis that I was going through for 6 weeks disappear. I was able to quickly make a decision and order my new replacement unit.

The delivery guys were absolutely phenomenal, the delivery time got changed to earlier the same day and I was annoyed having to rush home. But their demeanor, humour and attitude turned my experience around and made it an extremely positive one. They deserve recognition for this.

Our sales rep. was very helpful and informative but not pushy. He allowed us to make up our own minds but was there to answer any questions.
Delivery of the new appliances came during the 3 hour window we were provided.
Delivery and installation was fast and efficient. Removal of the old appliances was equally so. The delivery people cleaned up any packaging and left us with two shiny appliances. All we had to do was turn them on.

Salesman’s knowledge and experience aided us in choosing a great alternative to what we were thinking, which was an incredible price at the same time. Delivery arranged for next day that resolved our not having a refrigerator for the long weekend.

Our salesman Tim was very helpful and made our shopping experience very pleasant. He never tried to upsell us but guided us to an appliance that best met our needs.

The reply to any questions about the washer came very quickly.

Our sales rep Miranda provided us options and details necessary to make our decision. All this without high pressure tactics. Service was excellent.
The delivery crew were prompt, knowledgeable and efficient.

Great SalesGal….Great Installer…Great Product….Happy Customer…..Thanks!!!

The sales person was very helpful in placing our order and getting the appliance to us in a timely manner. The delivery team was knowledgable and placed the machine on it's pedestal as requested.

The whole process was easy and a pleasure. The delivery guys were polite and kept me informed. They did an excellent service. Thank you

EASILY DONE
KUDOS TO MIRANDA THE SALES REP
FRIENDLY AND KNOWLEDGEABLE
WE EXPECTED IT WOULD TAKE MORE TIME

Experience was great but after getting it here I do not like the fridge part..the freezer is great ..the person I dealt with was great ..her name is Miranda..I will go back for a stove ..

Sales people really know their stuff so high confidence in the choices we made. Good prices too

The young lady I dealt with, was a joy, she answered all my questions. I was very happy with her professionalism.

Fast, proficient, honest services.

Large selection with a variety of price points. Nice showroom.