⭐⭐⭐⭐⭐ This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Pri... Vis mer
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Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... Vis mer
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Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... Vis mer
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The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... Vis mer
Informasjon om virksomheten
Om Canadian Appliance Source - Edmonton
Skrevet av virksomheten
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktopplysninger
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
- 7807056008
4,6
Enestående
2k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fridge was unboxed by their delivery…
Fridge was unboxed by their delivery team PRIOR to me receiving it and when I immediately noticed a problem (the left door was catching on my wall) their delivery guy told me to contact customer service and refused to take it back. I called them right away explaining the situation and based on their websites return policy I should be eligible for a full credit as I wasn’t the one who opened the box (all other packaging remained intact). They refused to offer me a credit in full. But instead unethically offered a credit on my lower “package price” but wanted to charge me full retail for the new one (additional $800 for the exact same fridge but smaller) + a restock fee. I complained and asked for the issue to be escalated as I had complied w their websites return policy but no luck. Eventually I gave up because this ordeal took over a week to resolve and I was out a fridge. This is after I had spent roughly $16k on appliances with them and after they had cancelled the original delivery date due to weather (leaving me without appliances for 5 days). Stick with the bigger guys, customer service hides behind emails and ignores when you reference their own website and they don’t have the means to react in timely manner. Sales guys can’t do much beyond sell you products, after that they’ll direct you to customer service for everything.
Side note the new dryer is making noises, noticed that immediately but was told to just contact manufacturer.
9. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Canadian Appliance Source - Edmonton
Dear Customer,
We regret to hear that your new product arrived damaged. We will do everything in our power to meet the agreed upon delivery date however in event that we are unable to make your date because of situations out of our control, such as weather, we will reschedule for the soonest available date.
In local service areas the delivery service will open packaging in their truck, and place fridges, freestanding ranges, washers, dryers and freezers where you request. They will also remove and take away all packaging on larger items once the items are inspected and signed for on the Bill of Lading.
As we're unable to locate an order based on the information above to address the remainder of your complaint, you are encouraged to reach out to us at aftersales@caslp.ca with your order details, and we'd be happy to review/assist.
CAS
Great Sales People, Customer Service and Delivery!
Purchased a new fridge and the delivery tracking site was not working correctly. I call customer service and spoke to Sheshna C and she was very friendly, courteous and provided me the delivery time. Thank you Sheshna!
19. oktober 2023
Anmeldelse skrevet uten oppfordring
Sid was extremely helpful with my…
Sid was extremely helpful with my return.
4. oktober 2023
Anmeldelse skrevet uten oppfordring
Dealing with Viveck made my exchange…
Dealing with Viveck made my exchange transaction seamless. He went above and beyond to waive the restocking fee and order me a replacement refrigerator.
Very impressed with Viveck’s customer service…Thank you!
26. september 2023
Anmeldelse skrevet uten oppfordring
Delivery didn’t arrive as scheduled
Delivery didn’t arrive as scheduled. No one called me to reschedule and they were unable to be contacted by telephone. I was put on hold for over 1 hour and no one ever came to my call. Very dissatisfied.
10. september 2023
Svar fra Canadian Appliance Source - Edmonton
Hello Linda,
Thank you for your feedback.
We are sorry to learn that your delivery experience has not been successful with CAS.
Please understand the routing/time windows are completed by our delivery carrier and not CAS.
Time windows are created based on what delivery locations our carrier is going to on a particular day.
We can see that our customer care team are currently working on rescheduling the delivery date.
Once rescheduled, you will be contacted by our customer care team.
Thank you,
CAS
VG
Our sales person was knowledgable and…
Our sales person was knowledgable and patient and helped us to make the purchases that are best for us.
11. september 2023
Didn't want to deliver when scheduled
Didn't want to deliver when scheduled, fought to get it delivered and someone removed the kick plate. We ( the truck driver and myself) couldn't get it back on. The store gave me some number that didnt understand the problem. Now waiting.
8. september 2023
Svar fra Canadian Appliance Source - Edmonton
Hi David,
Thank you for taking the time to share your feedback.
We would very much appreciate your feedback on how we could have done better.
Would you please contact our After-Sales Team at casreviews@caslp.ca to provide more information on the issue you are experiencing?
Our sincere apologies for your experience.
Thank You,
W.L
CAS
Always find what we need
Good advice, good pricing, air miles Too, win, win,
Bobby Bee
9. september 2023
The sales lady was cheating she added something to the bill we didn't asked for to charge me more
The sales lady was cheating she added expenses to the bill to the bill we didn't asked for to charge me more
I cancelled my order
7. september 2023
Svar fra Canadian Appliance Source - Edmonton
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be rest assured that your feedback will be addressed to the concerned department.
As per our records, we can see that your order has been cancelled.
Once the units have been scanned back in our warehouse, your refund will be processed.
Please allow 5 to 7 business days for the amount to reflect on your account once processed.
We apologize for any inconvenience caused.
Thank you kindly,
ST
CAS
Terrible customer service
We purchased a washer, dryer and two pedestals. When we purchased them, I asked when they delivered if they would install them on the pedestal and he said yes. The sales individual didn't add it to the invoice, so they didn't install them when they were delivered. I called customer service and spoke to Ben. He was rude and implied I was lying. Ben was horrible to deal with and should not be in customer service. I called the delivery company, and they said the salesperson made an error. They could schedule another call a few days later to set it up.
29. august 2023
Svar fra Canadian Appliance Source - Edmonton
Dear Customer,
Thank you for sharing your feedback with us. Your feedback is important for us.
We would like to apologize for your experience.
This is certainly not an experience that we wish for our customers.
We can see that your appliances were delivered on August 31st of 2023.
Our sincere apologies for the poor communication from our customer care team member.
Please note that your feedback has been provided to the Customer Care management team to be addressed with the concerned individual accordingly.
We can see that the delivery team came back on September 02nd of 2023 to complete the pedestal installation for the Samsung washer and dryer.
Once again we apologize for the inconvenience caused due to this.
Thank you kindly,
CAS
T.B
Excellent customer service
I had a very good experience shopping at Canadian Appliance Source. Muhammad Saqib Fazal Butt was extremely helpful, getting us the best discount and delivery the next day. I will definitely purchase again from this company.
5. september 2023
Great buy
Salesman was great but they were missing a few appliances in the showroom… neither to say he was quick to show us on his computer what they were and what difference they have…
27. august 2023
Purchase, delivery and installation was efficient
The purchase was easy, efficient and quick.
The delivery and installation was exactly as promised.
Will recommend
24. august 2023
The Samsung fridge sold as in working…
The Samsung fridge sold as in working condition actually has a faulty display.
CAS couldn’t care less, sent me to Samsung (warranty). Samsung said they will send someone. 5 days later - not a sound…
This was a bad decision on my part to save $100 buying from CAS. Lesson learned.😬
18. august 2023
Svar fra Canadian Appliance Source - Edmonton
Hi Dragos,
Thank you for sharing your concerns with us.
We are sorry to hear that you are experiencing an issue with your fridge.
Please note that CAS does not manufacture any of the appliances we sell and unfortunately, functional issues do occur, even with new appliances.
Please note that an agent from our after-sales team has reached out to you to provide assistance.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
A pleasant surprise Very nice store and wonderful customer…
Very nice store and wonderful customer service
17. august 2023
You have great employees that know…
You have great employees that know there products and are very helpful and are courteous
23. august 2023
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