Very good attention to details both in the showroom and after ordering. The sales rep didn’t hover but stayed close and was able to answer all our questions
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
They had what I wanted. The purchase, delivery and installation arrangements were top tier. The pricing was also competitive. This is my second purchase from CAS and is now my go-to.
Selskapet har svart
Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery... Vis mer
Selskapet har svart
Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us. Delivery staff were courte... Vis mer
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Informasjon om virksomheten
Om Canadian Appliance Source - Coquitlam
Skrevet av virksomheten
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktopplysninger
101 Schoolhouse St., Unit 220, V3K4X8, Coquitlam, BC, Canada
- 6042820661
4,6
Enestående
2k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The Staff Manager was very kind not a…
The Staff Manager was very kind not a pushy salea man.
I explained my needs and showed me exactly the type of appliances that fitted my requirements.
I quickly got the money and just so
Fast delivered to my home.
I want say one thing the delivery staff was kind, very professional and did an excellent job bringing the appliances up the stairs into the Kitchen first class all the way.
25. juni 2023
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
service was very bad
I went to one of store and pointed what I want to buy, but sales rep put totally wrong model# and got delivered. then I went back the store and other rep said only I can do is submit return form. I called few different phone# but answer was all same, submit return form. why is that ?? it wasn't my fault at all.
how many days I have to wait my appliances to deliver again ? during the time, I have to coin laundry to do my laundry. I spend more money ... why ???
not helpful at all. not recommended at all.
25. juni 2023
Svar fra Canadian Appliance Source - Coquitlam
Hello Nao,
Thank you for your feedback.
We regret to learn that your experience has been less than adequate.
Please note that our customers are required to submit our returns & exchanges form when they are looking to replace/exchange/return their appliances.
This is a standard process that all customers are required to abide by.
Furthermore, please be advised that you did have the option to refuse the appliances upon delivery.
The delivery team would have returned the appliances to CAS without you being involved in the After Sales process.
We can see that your request to return the Maytag washer/dryer has been approved with no penalty.
A pickup has been booked with the delivery team on July 3rd.
Once the appliances have been returned, we will process your return.
Thank you kindly,
VG
CAS
Excellent service.
17. juni 2023
I will never deal with this company in…
I will never deal with this company in my life police’s are so bad for this company like you have 2 days to return Gave me inside wet dishwasher they were telling me it’s been tested my installer charge me 100 dollar they asked me why he charge me when he didn’t install the washer on the first day this company doesn’t want to deal any problem
27. april 2023
Svar fra Canadian Appliance Source - Coquitlam
Hello Swaranjit,
Thank you for taking the time to share your feedback.
Please note that the leftover water inside the dishwasher is normal as the unit is tested at the production level for quality assurance.
Moreover, please be advised that we do not offer installation services for dishwasher - this needs to be addressed with your installer.
We apologize for any inconvenience,
Thank you kindly,
ST
CAS
This stove was purchased By Ms I.T
This stove was purchased By Ms I.T. Parkin not Dean Fortin
I do not wish to be on an email list. I do not need an Trustpilot account.
18. juni 2023
Prices are best reasonable compare to other companies
Prices are big difference lower than other places
15. juni 2023
We pick the GE fridge but learned it…
We pick the GE fridge but learned it didn’t fit. So our sales person choose a different fridge . The quality not great shelves missing email about it no reply . Then when the installer of our dishwasher came I asked him about the freezer side he said your missing crisper and shelve email our sales person again got customer service reply . Telling me to contact whirlpool and deal with it myself . Also still waiting for repair company you deal with to install our fridge . But they take your money first and still waiting .
28. mai 2023
Wasn’t satisfied with the product when…
Wasn’t satisfied with the product when it arrived “new”. Very little customer service from the store front.
CAS doesn’t stand behind their product. The minute it’s purchased they made me deal directly manufacturer.
One good thing, they got the initial product quickly - but with all the waiting and dealing with manufacturer…not sure it was worth it.
18. juni 2023
Svar fra Canadian Appliance Source - Coquitlam
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience was less than adequate.
Please understand that CAS receives all appliances factory-sealed from the manufacturer and those are only unboxed after delivery/ pick up.
As such, it is impossible for us to know if an appliance is damaged or defective.
This is why, when an issue is reported, it needs to be addressed under the manufacturer's warranty.
Our records show that your file has been escalated with the manufacturer and we are currently waiting for a response.
You will be contacted by a resolution case manager as soon as we have an update.
Thank you kindly,
ST
CAS
Kitchen Aid Cooktop
The sales person I dealt with, Diksha Singla, was great.
The appliance arrived for pickup exactly when she said it would. When I picked it up at the Oakville store, the gentleman in the warehouse couldn’t have been more professional.
This is my first purchase at CAS and I would definitely shop here again.
17. juni 2023
The sales woman was very helpful
10. juni 2023
Salesman was great and very helpful
8. juni 2023
Delivery guys were very friendly and…
Delivery guys were very friendly and clearly new what they were doing. The put in my new washer and dryer quickly and as far as I could tell they did it well.
11. juni 2023
The sales person was very helpful and…
The sales person was very helpful and answered all my questions. He went above and beyond in the sale
15. juni 2023
Dishwasher shopping
Lots of display items. It was easy to compare, in stock inventory was a big plus.. price was good..
14. juni 2023
Smooth and Fast experience
We sorted out replacing every appliance in our house in one visit to CAS Coquitlam. It was overall a great experience and we got a great bundle deal by buying everything at once.
23. april 2023
Delivered the appliance without the box and plastic cover, through the rain all wet
It was raining heavily on the date of delivery. I had got the monst expensive Samsung Gas Range available in the store. Paying extra for everything available.
The delivery guys parked the truck on the road, got the stove out of the truck then got the box and plastic cover out and in that heavy rain got the stove from the road to the driveway then the steps and by the time it was in the door it was all wet. When I aske d about it they said the gas range is water proof. Is that why I am paying so much? This was the second and the last appliance that I would buy from CAS. I would rather pay the same money to some other store who are more careful with my appliance. I am not even sure if the item that I bought was an open box item now. They never gave me the box. I just got the stove. All this could be a big scam.
9. juni 2023
Svar fra Canadian Appliance Source - Coquitlam
Hello Rohan,
Thank you for taking the time to share your feedback.
We regret to learn about your delivery experience.
Our records show that you were contacted by a case manager and you have been offered a refund on your delivery fee.
As advised, we will need the details of your credit card on file in order to process the refund. You have advised that you would like to get this done at the store as you are not comfortable providing your card details on the phone.
Once this has been done and we process the refund, please allow 5 to 7 business days for the amount to reflect on your account.
Thank you kindly,
SJ
CAS
Jammy the sales person was very friendly and not pushy
Jammy was knowledgeable about the washer and dryer that we purchased and was very professional! Delivery was very quick !
8. juni 2023
CA beat everyones price hands down!
CA beat everyones price hands down w.o. too much effort. Easy to deal with and because I had done my homework, the transaction to purchase was easy and fast.
7. juni 2023
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