Canadian Appliance Source - Brampton Anmeldelser 

1 961
TrustScore 4.5 av 5

4,7

Beliggenhet

Bytt filial

30 Great Lakes Dr., Unit 110, L6R2K7 Brampton, ON, CA


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The sales staff right down to the delivery and installation of my washer-dryer and removal of my old ones was a seamless positive experience. The price was also discounted as a set. Thank you!

Selskapet har svart

Vurdert til 5 av 5 stjerner

Ray was wonderful. He showed me a few fridges and answered all my questions. Thank you Ray for making my shopping experience smooth & seamless. The gentlemen who delivered my fridge were profe... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

purchased the LG WashTower. Everything went smoothly delivery arrived on the day scheduled. Installation and removal of existing appliance went accordingly. Very satisfied with my purhcase from CAS.

Selskapet har svart

Vurdert til 2 av 5 stjerner

Salesperson at store was good and helpful. Delivery not so great. Came to door and without even a Hi asked where he was putting fridge. Spun old fridge around on my tile floor making scratching noi... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hvitevareforretning

Om Canadian Appliance Source - Brampton

Skrevet av virksomheten

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Kontaktopplysninger

  • 30 Great Lakes Dr., Unit 110, L6R2K7, Brampton, ON, Canada

  • 9054991866

4,7

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TrustScore 4.5 av 5

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4,7

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(1 961)

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Delivery never took place

Delivery never took place. Had to inquire about the status 3 times. Waited 5 hours and nothing. Asked for a discount and was laughed at.

As for your reply, blaming another organization is not the answer I was looking for. Does CAS pride themselves regarding customer service. I guess not. Won’t be dealing with CAS again

11. august 2023
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Svar fra Canadian Appliance Source - Brampton

Hello Frank,

Thank you for your feedback.

We are sorry for the negative delivery experience.

Please understand that our delivery carrier completes the routing for our delivery times. As such, CAS has no control over how these times are scheduled.

We can see that your GE washer is being delivered on August 30th of 2023.

Thank you,

VG
CAS

Vurdert til 5 av 5 stjerner

1,2,3 Easy

From ordering to payment to delivery the process was easy, and the price point couldn’t be beat.

22. august 2023
Vurdert til 1 av 5 stjerner

Samsung dishwasher

The sale representative told me that the dishwasher has a stainless tub , but it had a plastic tub
So not happy with the service and the product

21. august 2023
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Svar fra Canadian Appliance Source - Brampton

Hello Rashmeet,

Thank you for sharing your feedback with us.

We are sorry to learn that your Samsung dishwasher does not meet your requirements.

Our records show that the dishwasher was picked up on August 21st of 2023.

We can see that our Aftersales team has reached out to you by email on August 26th of 2023 to furhter assist you in regards to this matter.

Thank you kindly,

CAS
T.B

Vurdert til 4 av 5 stjerner

Canadian Appliance Source - Quick and Easy

Once l researched what product l liked, the on-line ordering was quick and easy. Chat communication was efficient and all my questions were answered by email or phone, even days after our on-line chat was finished. The products were readily available unlike competitors who estimated 3 to 4 weeks, maybe! The delivery tracking system is very organized and updated me as to the timeline regularly. Delivery personnel did a great job. I just wished the company included the set up of the gas stove elements.

12. august 2023
Vurdert til 2 av 5 stjerner

Delivery team came to deliver was good…

Delivery team came to deliver was good but delivery management/ customer service team didn’t deliver what was promised. Delivery got delayed by whole one day and even on second day it came after wasting/waiting whole day. It cost me two days of work.

18. august 2023
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Svar fra Canadian Appliance Source - Brampton

Hi Yadvinder,

Thank you for your review.

We are sorry to hear the experience you had with the delay delivey.

Please note that our home delivery team has forwarded your request for compensation to the courier company.

We will update you once we have received the update from the courier company.

Our apologies again for the inconvenience.

Thank You,
W.L
CAS

Vurdert til 4 av 5 stjerner

We are pleased with the fridge we…

We are pleased with the fridge we purchased. Couple of things though. The adhesive used between the trim at the top of the doors is very unsightly. It looks like white squashed gum. Also why would white feet and casters be used on a black stainless look fridge? Not an easy change for me to make. Just a note to say the plastic coating was difficult to remove around handles and trim.

9. august 2023

Dette er Trustpilot

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