My husband and I visited on Saturday
My husband and I visited on Saturday, May 31, 2025, around 8 PM. This spot was high on my list, so we first dropped by around 12:30 PM, but the line was too long. We came back later because I really wanted to experience it.
Unfortunately, the experience has left a bitter/sour taste in our mouths when we got yelled at for not tipping. I'll admit, we didn't realize tipping was expected in Vienna. Based on what we'd read, there's no tipping culture in Italy or France, so we assumed Austria was the same, which we shouldn't have.
When the bill came and we didn't leave a tip, the waiter asked, "Was there something wrong with the service?" I said, "No, the service was fine" (even though it really wasn't great), and he snapped at us publicly, "THEN WHY NO TIP?!" I was so caught off guard by the tone and question that I just froze. My husband and I looked at each other, and then the waiter shouted, "IT'S TIPPING CULTURE HERE, SERVICE IS FINE THEN WHY IS THERE NO TIP?" I finally said, "What? Not to our knowledge ..." and he just threw the receipt on the table and walked off.
We were completely and utterly shocked. After we left, we looked it up and saw that tipping is appreciated in Vienna, but not mandatory. Also worth noting--we didn't even have a dedicated server. We had to flag someone down to order, and again to pay and we had to wait a while. No one came by to check in on us after receiving our order. The server that treated us that way wasn't even the same one that TOOK our order or BROUGHT out the order for us.
Had the waiter said something like, "Hey, just so you know, tipping is appreciated here," we absolutely would've tipped. It was the aggressive delivery that really ruined the experience for us. We're so taken aback by this and to be honest, a restaurant that treats its guests like that, tip or no tip, doesn't deserve a recommendation from us. Looking back, we're glad we DID NOT tip that server because after seeing his true colours of how he treats customers, no thank you.
Treat people with respect.
31. mai 2025
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