Brick Borrow Anmeldelser 523

If you're an adult and wanting to borrow the bigger sets I would say don't waste your money as they're never available. On the very rare occasion one does pop up it is gone within seconds. And I mean literally in a second or two.
I've complained to Brick Borrow twice and each time they have the same standard response (as they do here) which is that they hold thousands of sets in stock. Yes, the cheaper, smaller sets are always available but I suspect they've only invested in one of each of the larger, more expensive sets. A very frustrating and disappointing experience.

I’ve just cancelled my subscription and feel really disappointed with the overall experience. On the £14.99 monthly plan, you have to wait three months before you’re even eligible to borrow the larger sets, which already feels quite limiting.

Once you do reach that point, the bigger sets are almost always unavailable. You’re required to set up email alerts to be notified when they come back in stock, but even then, unless you respond immediately, you miss out and have to start the whole process again.

Unfortunately, this system just isn’t practical for those of us who work and can’t constantly monitor emails or jump online at a moment’s notice. I’ve effectively spent three months paying for a service I couldn’t properly use, which is very frustrating.

Overall, the idea is great, but the availability and access make it difficult to actually benefit from the subscription.

Such a great idea!
Gives me the opportunity to build many different sets without the high price tag!
Also I enjoy building them but don’t want to display them all so this is perfect.
It was easy to sign up and arrived quickly
A fab variety to pick from
I rate it!

"You choose the sets"
Great marketing, however you can't choose many of the sets until you've been a member for 3 months. And this is not disclosed at the outset. Even if you read the small print and realised you pay both subscription and £5 postage per set, the lack of clarity on the choice of sets should certainly be clearer. I won't continue my subscription, I won't be borrowing sets and I won't be recommending.

Brick Borrow know this is an issue and I'm sure will refer to the apprentice notes in the FAQ. But however you present this, the subscription page makes no reference to this and the feedback on this site shows it to be important. The only conclusion is that Brick Borrow is limiting transparency of an issue important to subscribers in a way that many feel is important. Key question is whether they actively do anything about it or continue to exploit the situation.

Edit following response: Brick Borrow know that the subscription page has no details of postage and that it's hidden in FAQ, but decide not to do anything about it. Brick Borrow also know that the minimum tenure for the better sets is also not clear on the subscription page and focus on "you choose the sets" despite unhappy subscribers, but still continue without making it clear. If these elements of the service are so integral and disliked by so many people, you can decide whether Brick Borrow is attempting to mislead or not. In short, they could make these elements clear and avoid misleading people, but despite such wide feedback, they choose not to. That says a lot about Brick Borrow.

Absolutely fabulous idea - great customer service and the kids love it!

I have been borrowing from Brick Borrow for the last 5 years and recommend them to anyone who enjoys Lego. Have been able to borrow several large sets that would have cost me hundreds. Sometimes you have to be patient and then on the ball for the more popular sets, but they are always adding new sets and getting multiples of the most popular ones. I had one issue with a missing piece, but they were very quick to respond and sent me a replacement within a day. Been very happy with their service, and I am looking forward to my next one arriving.

After spending a small fortune on lego sets for my young son we needed something a little more sustainable and cost effective.

Along came Brick Borrow. All the same amazing sets to lend for as long as we need then just pop back in the post and a few days later order again...and repeat.

My son loves it as do I. Thank you

Fast delivery and good instructions to help you return. Well worth using if your looking for sets you want to build but don't wish to own! Highly recommended.

Brick Borrow is a great way to build Lego without having to spend hundreds of pounds buying sets. We’ve only been using them for a short while but have found their customer service excellent.

One word of warning - the sets do not come pre-sorted, so be prepared to spend some time sorting hundreds of pieces before you start building!!

5 sets in to our subscription and 2 have been missing multiple parts. When I have complained about this I get the stock reply that they can send replacements for the parts but can offer no alternative resolution. What brick borrow fails to understand is that the onus shouldn't be on the customer to check the sets prior to building, it should be on them prior to sending. My 7 year old is frustrated and fed up of sets coming that he then can't complete.
I'm sure I'll get the standard copy and paste Brick borrow response thanking me for my review, apologising about the issues I've experienced then Lego shaming me by telling the world how much the sets we have had cost then saying it's their policy to replace the missing parts. Surely it's time to review the policies when so many people are having issues. They won't send an alternative set or cancel the subscription and give a refund for the remaining amount.

I’ve had a membership for about 3 months now and borrowed two mid sized sets. Both sets have had multiple missing items. At the moment I am waiting for missing items to be mailed. Selection of sets available to borrow doesn’t seem to be anywhere near as extensive as implied on website and there are very few large size sets to borrow. Presumably premium sets are borrowed the most - but it’s up to brick borrow to ensure the available selection takes that into account. I love the concept of this service - but based on current level of experience - I’ll be looking to try a different provider once current subscription runs out.

Our 8 year old grandson loves the excitement of chosing and receiving a new build to complete. With Brick Borrow he can work his way through so many more sets than he had done before. Recommend for anyone that loves the challenge of building lego without having to find space to keep it all.

What a fantastic concept! Ordering and delivery is very well thought out - easy and fast.

The box is well packaged containing detailed information on how the whole process works.

Excellent family Lego night had by all! 10/10

I found this site and thought it seemed like a great idea.
I had a look through the sets you could borrow and all said 'Borrow Now'.
I thought, why not as there were some that I really wanted to build but couldn't justify the £500+ for most of the sets.
I signed up and paid the £14.99 and in the section that is locked behind a subscription to pick the sets you'd like all of the ones I wanted were not available and a lot were borrow in 3 months time...
I found this to be misleading and should have more realtime or true availability in the browse sets before having to pay.
I've asked for a refund and awaiting the response.

Update: customer service was very fast at responding and have agreed to refund.

The company offer a great product (Lego you can build, and then return to get new Lego rather than it sitting on your shelf), and are brilliantly responsive if you have any issues. Plenty of choice of sets to borrow, and definitely cheaper than buying new Lego every few weeks!

It’s a fantastic concept but unfortunately they have just taken on to many subscribers without the stock being available.

This has made the monthly cost and the waiting time to not be as efficient as it should be.

Hopefully when they have enough available stock for all then it might be worth it. We had the monthly builder plan for £14.99 for a whole year and had 5 seats in total. However most of those sets were forced and not ones we actually wanted but had to wait for bigger sets to become available. When we were emailed of their availability, it was out of stock within seconds so not worth the wait or the cost.

I have been a member of Brick Borrow for over a year know and built quite a few sets. I do buy lego as well, but Brick Borrow gives me the chance to build themes I would not normally buy. And my grandson also enjoys building with Grandpa! Definitely recommend to other Lego fans and grandparents.

We’ve been Brick Borrowing for over a year now and it’s been brilliant! We’ve borrowed thousands of pounds worth of sets that we just wouldn’t have the room to keep.

Fantastic experience with this company, have had 3 builds so far and all have been brilliant. Sets have always been complete, spotless with immaculate instructions and packaging. Couldn’t recommend them more and looking forward to my next build.