I’m happy with my purchase. I bought this knicker pack especially for the pale blue knickers to match a pale blue bra, though the two other pairs are useful too. Sloggi maxi knickers are comfortable a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Prompt service, great range of underwear designs on offer plus some kind of voucher with every purchase made. I am holding onto my free delivery one just received for now to see what arrives on their... Vis mer
Selskapet har svart
Boxers and briefs went above what I expected. I had messed up my delivery with a specific order. I had accidentally chosen the standard x4 day delivery option when I actually wanted the next work... Vis mer
Selskapet har svart
Lovely quality items. Quick delivery. The best customer service that I have ever experienced. Such a refreshing change in the day and age. Simon went above and beyond to track down the missing parcel... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Set up in 2005 and serving more than 400,000 customers since then, Boxers & Briefs is the UK's leading online retailer for designer underwear, swimwear, clothing and socks, for men, women, boys, and girls. Selling great designer brands like Calvin Klein, Gant, BOSS, Tommy Hilfiger, Puma, Bjorn Borg, Ted Baker, HUGO, Lyle & Scott, and more. New management re-instilling a priority focus on customer service: - great brands at the best prices - free UK delivery for orders above - same-day / next-day dispatch for most orders - regular special offers for existing customers
Kontaktopplysninger
Unit 10-11, Sheering Hall Farm, CM7 4QY, Shalford, Storbritannia
- 01376 - 806 006
- sales@boxers-and-briefs.net
- www.boxers-and-briefs.net
4,7
Enestående
258 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 62 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very pleased with the service received
Very pleased with the service received. Items are great, good quality and better than the pictures.
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Boxers & Briefs
very nice to hear, thanks for leaving your review
Brilliant quality and fast service 10/10
24. mars 2025
Svar fra Boxers & Briefs
very nice to hear, thanks for leaving, hope to welcome you back soon
Excellent quality Calvin Klein briefs
Excellent quality Calvin Klein briefs, excellent fit, very quick delivery
24. mars 2025
Svar fra Boxers & Briefs
very nice to hear, thanks for leaving, hope to welcome you back soon
Svar fra Boxers & Briefs
very nice to hear, thanks for leaving, hope to welcome you back soon
Great price and quality !
Great price, excellent quality items, free shipping - simply a perfect transaction !!
24. mars 2025
Svar fra Boxers & Briefs
lovely to hear, thanks for leaving, please spread the word!!
Excellent service.
24. mars 2025
Svar fra Boxers & Briefs
lovely to hear, thanks for leaving a review, please spread the word!!
Svar fra Boxers & Briefs
lovely to hear, thanks for leaving a review, please spread the word!!
Very embarrassed as should have shopped…
Very embarrassed as should have shopped at Boss. First time buyer, the 5% subscriber offer was not there. Worst of all, I bought an item, they offered free delivery or it says clearly "delivery calculated on check out" sent the gift to France for Euro equivalent, but on reception, they asked 22euro if they wanted to have the parcel. Embarrassed I contacted boxers and briefs and they gave me a story about yes but you paid less that's why and it was to cover the duty fee that is somewhere...so no, as I paid the same as I would if delivery was here in UK and Under the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008, traders must clearly disclose all charges before a contract is made. Hiding duty fees in small print or applying them after advertising 'free delivery' is unlawful and could constitute misleading or unfair trading."
Do not shop there. I shall contact Boss and made them aware
28. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Boxers & Briefs
We were very disappointed to read this review, which I do not think is very fair.
A 1-star seems very unfair for the service we delivered.
Obviously we realise that we cannot keep all our customers happy, occasionally things happen that are outside of our control, but we feel that this particular customer complaint is very unfair.
No.1: We did not charge the 22 Euro, this was Customs, which we do disclose on our website that the customer may be asked to pay.
No.2: The customer was not charged VAT, so the saving they made could help fund the 22 Euro charge.
No.3: We refunded fully this 22 Euro charge, out of goodwill, as we were told that the parcel was sent directly to the recipient as a gift, and it was embarrassing that the recipient had to pay a charge to receive.
No.4: We did not charge a delivery fee (the cost is circa £10-£12, which we paid for as a special promotion).
No.5: We dispatched the order the very next day, nice and promptly, and tried to deliver a great service.
No.6: The 5% offer was there, but it had to be earned by signing up to our newsletter, which would then produce a code for the customer to use.
No.7: The product that the customer is a great BOSS underwear set, and we offered it a great price, with free delivery, so really they got a great deal. Hopefully they feel happier than what this review implies.
You did what you promised
You did what you promised. I could also speak with a real person.
17. mars 2025
Svar fra Boxers & Briefs
lovely to hear, thanks for leaving a review, please spread the word!!
Comfortable
Great price, speedy delivery,came earlier than expected. Will use this company again.
13. mars 2025
Svar fra Boxers & Briefs
lovely to hear, thanks for leaving a review, please spread the word!!
Svar fra Boxers & Briefs
nice to hear, thanks for leaving a review, please spread the word!!
Fast delivery
Fast delivery. Very pleased with my order. Have ordered again and will use again. Recommended to all
10. mars 2025
Svar fra Boxers & Briefs
nice to hear, thanks for leaving a review, please spread the word!!
Svar fra Boxers & Briefs
nice to hear, thanks for leaving a review, please spread the word!!
Svar fra Boxers & Briefs
great to hear, thanks for leaving
I do not recommend shipping abroad
4. mars 2025
Anmeldelse skrevet uten oppfordring
Sent the wrong coloured item
Sent the wrong coloured item. Don't respond to emails and then when I finally managed to get some feedback they said they have never stocked the item sent and no refund etc. Item they sent me is actually shown on their website. Awful retailer please don't buy from them
1. februar 2025
Anmeldelse skrevet uten oppfordring
great price and great delivery
great price and great delivery. Authemtoc quality original goods Been stung before from other supplier but these are A1.
24. februar 2025
Svar fra Boxers & Briefs
nice to hear, thanks for leaving a review
Worst Service I’ve Ever Had!
Worst Service I’ve Ever Had!
The people who run this are not only extremely rude and extremely unhelpful they will still your money and completely ignore you! They have been ignoring my emails which I’ve asked them for a refund for my item not arriving, they haven’t done this and can’t even be bothered to reply to me. Please do yourself a favour and DO NOT SHOP HERE! Honestly not worth the hassle
15. februar 2025
Svar fra Boxers & Briefs
I can confirm that the parcel was dispatched on Sat 15th Feb, and Royal Mail confirms as delivered to the customer on Mon 17th Feb, as per the tracking and picture below:
https://www.royalmail.com/track-your-item#/tracking-results/ND912629209GB
The parcel was delivered to the customer, by Royal Mail's tracked 48 hour service, with a photo showing delivery:
https://www.royalmail.com/track-your-item#/tracking-results/ND912629209GB
The customer lives in an appartment block and say that they or their neighbours or the reception/concierge never received the parcel
The customer confirms that they never received it
We have raised an investigation with the Royal Mail (ref: 50303-003336), and will refund/replace the parcel for the customer once investigated. The tracking shows good delivery to the address, so our policy is to raise an investigation with Royal Mail before resolving, as this is a very serious issue - either a parcel has been stolen by someone in the building, or the Royal Mail has acted fraudulently.
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