Ordered a ladies boater Tuesday Evening, shipped Wednesday and it arrived today lunchtime (Monday) can't argue with that coming from France. Excellent communication and lovely hat. The hat is lightw... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ich versuche seit über einer Woche, Bon Clic Bon Genre zu kontaktieren, da das Paket mit meiner Bestellung scheinbar verloren gegangen ist und nur der Absender die Nachverfolgung in Auftrag geben... Vis mer
Selskapet har svart
Commande passée le 16 décembre et reçue le 19 décembre : expédition très rapide, produit conforme et emballage soigné. Point vraiment appréciable : juste après le paiement, j’ai constaté sur le récapi... Vis mer
Selskapet har svart
A well designed website. Hat's detail info provided. Can create account for tracking. Invoice provided in pdf & hardcopy. Ordered on 28 Nov. Shipped on 29 Nov within 1-day. Good customer servi... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Chapellerie française – Style et Protection http://www.bon-clic-bon-genre.fr/
Kontaktopplysninger
615 rue de neuville, 69250, Montanay, Frankrike
- service@bon-clic-bon-genre.fr
- www.bon-clic-bon-genre.fr
3,7
Middels
93 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Scam
Scam, don’t buy. They don’t send, don’t answer messages
24. juli 2026
Anmeldelse skrevet uten oppfordring
Questionable quality of the materials
Ordered a “Lou, amapola” model advertised as genuine Montecristi fiber for €290 — the whole point of paying that premium over their other hats is that Montecristi straw is famously foldable. Folded it once, gently, and the fiber cracked internally; the hat never regained its shape.
Contacted customer service (twice, first in Spanish, then in English, to get any response at all). Their answer: this specific model is “not foldable,” a detail absent from the product description, so no refund of any kind — full or partial. When I pointed out that foldability is the defining trait of Montecristi fiber and the reason I bought this model over cheaper alternatives, they simply repeated the policy.
So either the fiber isn’t genuine Montecristi, or their product description is materially misleading. Either way, I paid a premium for a specific, well-documented quality and received a hat that broke on first normal use, then got a canned refusal blaming the material rather than the seller’s own description. Avoid unless you enjoy expensive, unusable souvenirs.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Hi,
As mentioned in our previous exchanges, we strongly advise against folding or rolling a straw hat unless the product is specifically described as foldable or rollable.
Straw is a natural, living material. Even when it is of very high quality, it can become drier depending on the climate, storage conditions or level of humidity. Once a straw fibre has cracked or broken, it unfortunately cannot be repaired.
We are not blaming the material. We are simply explaining its natural properties and limitations.
The Lou Amapola model is not advertised as foldable or rollable. Every hat in our collection that is designed to be folded or rolled is clearly identified as such in its product description. This was not the case for the model ordered.
Montecristi refers to the origin, fineness and quality of the weave; it does not automatically mean that every hat made from this fibre can be folded without risk. The final shape, weave, finishing and construction of each model must also be taken into account.
For this reason, we cannot accept a return or issue a refund for an item that has been damaged following handling that is not recommended for this model. We understand your disappointment, but this decision is not related to the authenticity or quality of the straw.
The BCBG Team
Finger weg, kein Support bei Problemen
Ich versuche seit über einer Woche, Bon Clic Bon Genre zu kontaktieren, da das Paket mit meiner Bestellung scheinbar verloren gegangen ist und nur der Absender die Nachverfolgung in Auftrag geben kann, aber es kommt keine Rückmeldung. Nach Angabe auf der Website melden die sich angeblich nach ca. 24 Stunden. Ich habe über die Tage mindestens 5 Anfragen geschickt.
Edit - an den Händler: Ich habe vor meiner Bewertung vier Anfragen über das Kontaktformular geschickt und zwei E-Mail-Adressen ausprobiert. Wenn da nichts vorliegt, ist was auf Ihrer Website kaputt. Bitte geben Sie mir eine E-Mail-Adresse, unter der ich Sie erreichen kann. Die Referenznummer meiner Bestellung lautet 687580.
Edit 2: Nach Zugang des Hutes werde ich meine Bewertung editieren.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Guten Tag,
vielen Dank, dass Sie uns Ihre Bestellnummer mitgeteilt haben. Dadurch konnten wir Ihre Nachrichten inzwischen in unserem System finden.
Aufgrund des derzeit sehr hohen Aufkommens an E-Mails und Bestellungen konnten wir Ihre Anfragen leider noch nicht bearbeiten. Wir bemühen uns, jede Nachricht so schnell und sorgfältig wie möglich zu beantworten. Eine Rückmeldung erfolgt stets innerhalb der bestmöglichen Frist, allerdings ist es uns leider nicht möglich, jede Anfrage sofort oder innerhalb weniger Minuten zu bearbeiten.
Unser Kundenservice wird Ihre Anfrage zur Bestellung Nr. 687580 schnellstmöglich prüfen und Ihnen eine Antwort zukommen lassen. Wir bitten Sie daher noch um etwas Geduld.
Da Ihre Nachrichten nun gefunden wurden und Ihre Anfrage bearbeitet wird, möchten wir Sie außerdem freundlich bitten, Ihre Bewertung entsprechend zu aktualisieren.
Vielen Dank für Ihr Verständnis.
das BCBG-Team
LADRONES Y MENTIROSOS
Esta empresa son unos estafadores de lo peor. Realicé un pedido el 9 de julio y jamás lo enviaron. Te dan un numero de correos de Francia pero 13 dias después, la empresa de correos informa que no ha recibido el producto por parte de esta empresa de ladrones.
Se quedan con el dinero de los pedidos pero no los envían.
Añado, además de ladrones son MENTIROSOS El pedido que NO han enviado y SI Cobrano es el siguiente:
LD252465756FR
Todo lo que digo es la pura verdad y cualquiera lo puede comprobar con este numero de seguimento; si haceis un pedido y no lo envias sois unos estafadores y si poneis aquí un numero de seguimiento de otro pedido para justicar vuestra estafa, estais mintiendo. No hay duda alguna. Por tanto, concluyo... Ladrones y mentirosos.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Hola,
Lamentamos profundamente leer este comentario, pero queremos aclarar que no somos estafadores.
Su pedido fue correctamente enviado y el paquete se encuentra actualmente en tránsito. En los envíos internacionales, la actualización del seguimiento puede tardar varios días, especialmente durante el traspaso entre el servicio postal francés y Correos España.
Puede comprobar usted mismo el estado del envío utilizando su número de seguimiento LD253076267FR en el siguiente enlace:
https://www.correos.es/es/es/herramientas/localizador/envios/detalle?tracking-number=LD253076267FR
Le invitamos a consultar regularmente el seguimiento, que se actualizará en cuanto el paquete sea registrado por Correos España. Su pedido ha sido enviado y continúa su trayecto hacia la dirección indicada.
El equipe BCBG
Service client au top !
17. juli 2026
Anmeldelse skrevet uten oppfordring
Le chapeau est parfait
Le chapeau est parfait, ils sont rares à proposer de petites tailles, livraison rapide et efficace, je recommande
10. juli 2026
Anmeldelse skrevet uten oppfordring
Highly professional company with…
Highly professional company with exemplary quality of goods and service. Thoroughly recommended.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Ordered a ladies boater Tuesday…
Ordered a ladies boater Tuesday Evening, shipped Wednesday and it arrived today lunchtime (Monday) can't argue with that coming from France. Excellent communication and lovely hat. The hat is lightweight but the brim stands flat as it should do. Hopefully it will stand up to constant use on holiday, but only time will tell. I ordered a size 53cm as I have a small head and it fits nice and snug. Excellent packaging.
I would like to add, my experience has been A1 spot on excellent. Don’t base your ordering on negative reviews which may just be unfortunate.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Dear customer,
Thank you very much for your lovely review! We’re delighted to hear that your boater arrived so quickly and safely, and that you’re happy with the fit, packaging, and quality of the hat. We hope it accompanies you beautifully throughout your holiday. Thank you again for your trust and kind words.
Kind regards,
The BCBG Team
have purchased a hat from you may 28…
have purchased a hat from you may 28 but it hasn't moved since June 2nd and I'm very disappointed is it lost? I've messaged you a number of times on your website but got no response! is my order lost can I please get a refund I'm very unhappy
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Dear customer,
After checking, we can confirm that you contacted us only once, on June 8 at 1:06 p.m. A reply was sent to you within the following hour, in response to your email. We kindly invite you to check your inbox, as well as your spam or junk folder, in case our reply was filtered there.
As mentioned in our previous exchange, we kindly ask you to allow a few more days for the postal services to relocate your parcel. Please be assured that we are monitoring your shipment closely. However, some time is unfortunately necessary for the postal services to carry out a thorough search, retrace the parcel, and provide us with accurate information.
Unfortunately, we are not able to speed up this postal investigation process, as it depends entirely on the carrier’s internal procedures.
Thank you very much for your understanding and patience. We remain attentive to your order and will keep following the situation closely.
Kind regards,
BCBG Team
Très bonne note du service clientèle
Après avoir eu une déception sur ma commande , je suis parfaitement prise en charge par le service client qui a été tout à fait correct et que je remercie de sa réactivité.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Je n'ai pas reçu mon chapeau à 140 € et je n'en ai pas été remboursée même après avoir montré que la Poste l'avait renvoyé.
Cette entreprise n'est pas honnête.
Elle ne rembourse pas les retours
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Bonjour,
Nous sommes désolés de votre ressenti, mais nous ne pouvons pas émettre de remboursement tant que l’article ne nous a pas été retourné et réceptionné.
Dans votre cas, le remboursement a bien été effectué le 10 mars, dès réception de l’article dans nos locaux. La preuve de remboursement vous a également été envoyée le jour même.
Nous restons à votre disposition si vous souhaitez que nous vous la renvoyions.
Bien cordialement,
L'équipe BCBG
Shit Product Do Not Order
I ordered a boater hat last summer. It flew off my head and landed in a pool. The hat is ruined despite it being a BOATER hat, to be worn for boating, yachting, and on water recreation. Bon Clic Bon Genre blamed me for not letting it dry appropriately, as though I was supposed to know how to let it dry or that water would ruin it. The ribbon around the top is ruined and they said it was because of the chlorine…it was a saltwater pool.
22. september 2025
Anmeldelse skrevet uten oppfordring
Client satisfait
Bonjour, après un problème informatique ayant entraîné des difficultés de communication entre le service à la clientèle et moi-même, Corinne a pu me rejoindre et régler tous mes problèmes de façon satisfaisante. J ai hâte de recevoir les chapeaux commandés et suis rassuré de voir que la compagnie répond sérieusement aux clients!
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Bonjour,
Merci beaucoup pour votre retour et pour votre patience malgré ce problème informatique indépendant de notre volonté.
Nous sommes ravis d'avoir pu reprendre contact avec vous et apporter une solution satisfaisante à votre situation. Votre confiance et votre compréhension nous touchent beaucoup.
Nous espérons que vous serez pleinement satisfait de vos chapeaux à leur réception, et restons bien entendu à votre disposition pour toute question complémentaire.
À très bientôt,
L'équipe BCBG
Great experience
Great experience, The seller was very professional, Helpful and responsive throughout the entire process, the product quality is so good and matches the expectations and the description of the seller,
I truly appreciate the communication and the service Highly recommanded.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Très bonne qualité
Très bonne qualité , livraison pour la suisse rapide et petit geste commercial très sympa. Je recommande
26. februar 2026
Anmeldelse skrevet uten oppfordring
This company scammed me
I placed an order with this company and never received the hat that I ordered. I was given a tracking number about which I inquired with the USPS and was informed that the tracking number was a SCAM. I have had to file a complaint with my credit card company in an attempt to get my money back.
I have responded to the reply of this seller directly, providing all of my contact information as they requested, but I have received no further information from them. No refund and no product.
Today, March 9 more than two months after placing my order, I received the hat that I ordered in a package that was destroyed and the hat contained was damaged. I am presently making an attempt to contact this company for a replacement or refund. I am very displeased with this transaction with this company
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Dear client,
We take complaints very seriously, however we are unable to verify this claim as no order details (order number, name, or email used at checkout) have been provided to us. Without this information, we cannot locate or confirm any purchase associated with this review.
We also want to clarify that we do not send false or invalid tracking numbers. All tracking numbers provided are generated directly through our shipping partners at the time of dispatch.
If you did place an order with us and believe there has been an issue, we invite you to contact our support team directly with your order details so we can investigate and assist you properly. We are always willing to resolve genuine issues.
Thank you,
Team BCBG
Belli e buoni i prodotti, no il sercizio consegna
Ho effettuato due volte acquisti su Bon Clic, ottima qualità, bei modelli, ma pessimo servizio di consegna, io sono in Italia e la Francia non è così lontana…
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Grazie per aver condiviso la tua esperienza e per le belle parole sui nostri prodotti 💛
Siamo davvero felici che tu abbia apprezzato la qualità e i modelli.
Ci dispiace invece molto per i disagi legati alla consegna: purtroppo il servizio di spedizione, soprattutto verso l’estero, può talvolta subire ritardi che non rispecchiano i nostri standard. Comprendiamo perfettamente la tua osservazione, anche perché l’Italia è geograficamente vicina alla Francia.
Stiamo lavorando per migliorare ulteriormente il servizio logistico e ridurre i tempi di consegna. Il tuo feedback è prezioso e ci aiuta a fare meglio.
Grazie ancora per la fiducia e speriamo di offrirti un’esperienza completamente positiva al tuo prossimo acquisto.
Team BCBG
Sonnenhut,Boater
Sonnenhut,Boater
Sehr schnelle Lieferung, gut verpackt, fairer Preis! Empfehlenswert!
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Guten Morgen,
Vielen Dank für Ihr Vertrauen und Ihre positive Bewertung.
Wir freuen uns sehr, dass Ihnen unsere Produkte und unser Service gefallen haben.
Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Das BCBG-Team
CHAPEAU.
Entièrement satisfait de mon achat ( Move Roma) chez Bon Clic Bon Genre. Ils ont fait le maximum pour une livraison en temps et en heure. La réponse par mail, à ma requête, a été très rapide, professionnelle et sympathique.
Merci.
Pour finir , je ne dirai qu'un mot : CHAPEAU !
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Bonjour,
Un grand merci pour votre message et ce superbe retour !
Nous sommes ravis d’apprendre que votre Move Roma vous donne entière satisfaction et que notre équipe a su répondre présent, tant pour la livraison que pour le suivi par mail.
Votre mot CHAPEAU nous touche beaucoup — c’est la plus belle récompense pour notre travail au quotidien.
Au plaisir de vous accompagner à nouveau très bientôt.
L’équipe Bon Clic Bon Genre 🎩
Cappello di ottima fattura
Ho acquistato un cappello da uomo per fare un regalo di Natale.
Veramente molto bello , di ottima fattura .
E’ stato molto apprezzato perché molto elegante e curato nei dettagli.
Arrivato in tempi celerissimi.
Consiglio a tutti.
Acquisterò nuovamente.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bon Clic Bon Genre
Grazie di cuore per il suo gentile feedback 😊
Siamo davvero felici di sapere che il cappello sia piaciuto e che sia stato apprezzato per l’eleganza, l’ottima fattura e la cura dei dettagli. Ci fa molto piacere anche che la consegna sia stata rapida e all’altezza delle aspettative.
La ringraziamo per la raccomandazione e per la fiducia. Saremo lieti di accoglierla nuovamente per un prossimo acquisto! 🎩✨
Il team BCBG
Dette er Trustpilot
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