Body 4 Real are great, I use their home electrolysis device which looks as if shouldn't work but absolutely does. Never judge a book and all that! When I need replacement needles, I'm never worrie... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Product stopped working 15 minutes after I begun to use it. I believe it was a defective unit. Customer service has been efficient and have now refunded my order. I have purchased again hoping I'll ha... Vis mer
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I can only give B4R a 5 star rating having returned the product. I purchased a pair of vibrating massage gloves which sounded like a drone flying about when they were activated - so not really... Vis mer
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Good company to deal with. Electrolysis kit arrived promptly. I’ve been using this type for a number of years and yes it is fiddly but it works. Only niggle is the pricing structure on the website wa... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Body4Real specialise in hair & beauty products. We are main distributors for Nisim hair loss and growth products, After Inked premium tattoo aftercare, PrivaShave and PowerShave ingrown & shaving rash treatment, Blackbeard For Men hair colour and many more brands.
Kontaktopplysninger
The Old Fire Station, Church Street, SL1 7HX, Burnham, Storbritannia
- +44 (0)208 123 0321
- sales@body4real.co.uk
- www.body4real.co.uk
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shocking customer service!
contacted company after having problems with a product but refuse to do anything without medical reports (which cost a fortune) photos (which are impossible for the problem) other than that you're lumbered with an inferior product!
2. mai 2024
Anmeldelse skrevet uten oppfordring
Personal Injury caused by the product
I purchased an electrolysis device from the company via their shop on Amazon. This has left me with visible scars on my face. The company refused to accept liability for the injury. I tired to leave a review with pictures on Amazon, but that function has been blocked, meaning that users cannot be warned about the product which continues to be sold on this website, despite the fact that it causes burns. This is appalling and shows no consideration for customers health and safety, both from Amazon and this company.
Update and reply (23/02/2023): I have now alerted the company that the device received a warning letter from the FDA in 1997 reporting the same injuries, but they ignored it and continue to sell the product. Trust Pilot does not allow me to insert a link here but if if you search for an FDA warning letter 97-NWJ-41, you can easily find it online.
I have also been able to submit the pictures of the injury to Amazon. Also other users report the same injuries from the same device (search for: clean & easy home electrolysis device).
The burns occurred during the patch test, which I carried out on a few hairs, as directed. When the skin came off, I alerted the company immediately.
The medical evidence which the company requests exceeds the costs of the device (£50 for the appointment and £150 for the report), but the company simply ignores it.
I feel that instead of taking the issue seriously and resolving this, the company is more interested in technical ways of simply dismissing my point. I will be reporting the fact that they continue to sell dangerous products both to Trading Standards, and Office for Product Safety and Standards. It simply blows my mind that instead of addressing this, they continue to get bogged down in detail, whilst exposing prospective customers to a hazard they have been warned against.
6. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Body4Real
We have been selling this unit for over 10 years and 100,000’s have been sold worldwide; we also sell replacement tips to long time customers. Suffice it to say, this unit is very popular. For people who are unaware, this unit is a CE-compliant, low-power, single BATTERY operated electrolysis machine which has a single tip. Only one single hair at a time can be treated, so it takes patience and time to treat a patch of hair. As with all devices, a patch test must be carried out to determine if there are any adverse reactions. Some people have very sensitive skin. We corresponded with this customer in detail over a number of weeks as follows:
1. We requested a before (recent) and after photo repeatedly. To date, no before photo has been supplied. Why?
2. We asked if a patch test was carried out? The answer did not make any sense. Apparently, the patch test was OK, but treatment of a patch of hair was not. We are not medical experts, but cannot fathom how someone would react differently to essentially the same treatment method? What's the difference between treating a few hairs and then a batch of several? As only 1 strand of hair can be treated at a time, why did this customer carry on injuring herself slowly and painfully over a long period of time?
3. We requested a medical report confirming that the skin irritation shown in the post-treatment photo was due to the electrolysis machine. This was not supplied!
4. We asked why this customer carried on treating her facial hairs if there was extreme discomfort when slowly using the electrolysis machine to treat each hair? No response!
5. The customer did carry out extensive market research and came back to us with a financial compensation amount for an out-of-court settlement! Bearing in mind all the aforementioned points and unsatisfactorily answered questions, we decided to pass this on to our legal counsel.
In conclusion, this personal injury claim is unproven and basic medical information was not supplied by the customer. A full refund for the product was processed shortly after the initial complaint. We are a reputable company with a 21+ year history of customer service excellence.
Svar fra Body4Real
Thanks for your great review :) If you ever need any assistance then please do not hesitate to contact us.
Don't post all customer product reviews
Their online customer service messaging is good. But Body4real asked for a review of the products I had bought from them. They didn't ever publish the review or let me know why not. I wrote a 4 star review and explained why it wasn't 5 star but this obviously wasn't good enough. Disappointing.
19. september 2021
Anmeldelse skrevet uten oppfordring
Excellent product
Excellent product. Purchased several times and very happy. Better quality and value than similar products in shops.
27. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra Body4Real
Thanks for the great review :) Do not hesitate to contact us if you require any help.
Thanks for replace my order that was…
Thanks for replace my order that was broke!
30. juli 2020
Anmeldelse skrevet uten oppfordring
As described thank you
20. oktober 2019
Anmeldelse skrevet uten oppfordring
After many years of using the Clean and…
After many years of using the Clean and Easy Electrolysis I have had to replace it with a new one as it really works for me.
15. oktober 2019
Anmeldelse skrevet uten oppfordring
Great product fast shipping
13. oktober 2019
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Excellent!
Excellent!I have been always satisfied with you !
1. oktober 2019
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Amazing company only place to stock…
Amazing company only place to stock what I want and they always send and update real quick. Had about 20 orders with them now.
Pleased customer
19. september 2019
Anmeldelse skrevet uten oppfordring
Great product made very easy to get…
Great product made very easy to get here in Portugal thanks
18. september 2019
Anmeldelse skrevet uten oppfordring
Excellent piece of kit
Excellent piece of kit, use it on my facical hair and is great gets all the hair off I want ,nice and smoth would recommend this item to anyone
16. september 2019
Anmeldelse skrevet uten oppfordring
Great product
15. september 2019
Anmeldelse skrevet uten oppfordring
Best price free delivery
i can’t really say much more.
13. september 2019
Anmeldelse skrevet uten oppfordring
Good service
Good service, delivery And original products. I would definitely buy again from here.
12. september 2019
Anmeldelse skrevet uten oppfordring
I still didn’t receive my order!
1. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra Body4Real
Unfortunately, you entered an incomplete shipping address so we had to wait for you to reply to our inquiry e-mail before we could dispatch your order. Once you replied, we posted your order via Royal Mail International economy service and it was delivered within their stipulated 2 weeks time frame. Please note that packages leave the UK within a few days and then are subject to transit times and Customs clearance in your local country, which we have absolutely no control over.
Top product!
30. august 2019
Anmeldelse skrevet uten oppfordring
Very pleased with the way in which my…
Very pleased with the way in which my order was dealt with.
29. august 2019
Anmeldelse skrevet uten oppfordring
Good old trusted shaver back to new👍
29. august 2019
Anmeldelse skrevet uten oppfordring
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