Bodi Anmeldelser 25

I was charged $247 for an automatic renewal I did not intend to continue, and the way this situation was handled has been extremely disappointing.

I cancelled my subscription immediately after noticing the charge and contacted customer support right away. Despite clearly explaining that I am not using the service at all, my request for a refund was denied without any flexibility or consideration.

While I understand that companies have policies, hiding behind strict terms without any willingness to offer a one-time exception shows a clear lack of customer care. This feels like taking advantage of customers who simply forget to cancel on time.

For a company of this size, I expected better. A simple goodwill gesture could have completely changed my experience.

Instead, I am left feeling frustrated and taken advantage of. I would strongly advise others to be extremely cautious with automatic renewals, as customer support is not helpful when issues arise

It's okay for a variety of exercises to have to change up your routine. I personally think it is expensive, but keep it just because I do get board with my own workout routines.
The huge negative is there is no customer service to help you find workouts (because the search engine isn't great). I have tried on a few occasions to ask for specific routines that would be helpful for the situation I am currently in, because the search is very generic and will not recognize a specific request.

Will renew without your permission and refuse to refund even if you email them the same day as the renewal.

I have been with BODi( Beachbody) since their very first VHS release. I was a coach from 2015 until they changed over to the Affiliate program. I still use a few of their products because I like them and I love the workouts.
I have found that navigating my account has been easy. I can delay my subscriptions or cancel them easily online. I have found that using the chat feature was always better than the actual customer service, but I find this to be the case with most businesses, since most Customer Service has been outsourced out of this country.
If you're looking for workouts that you can do from home with a wide variety to choose from,BODi has awesome programs. I also love that I can download them to my iPad in case I'm going to be traveling and won't have access to Wi-Fi. I also RV a lot and having the ability to take my workouts with me is a plus.

Back in the day I was a Beachbody ‘Coach’ and truly had so much fun with the community and felt the company valued all customers and coaches so well. When Beachbody went public in 2021, everything regarding the company’s customer service, policies and prices changed.

Several months prior to them going public, I made the decision to go back to school and stepped away from being so active in the coaching community. I continued to order products as a customer though (until the prices just kept going up and I had to discontinue) and a number of instances within that time, weird glitches would happen where I KNOW I cancelled or postponed my order and it would still get processed. The first time this happened I wasn’t concerned because customer service was always so friendly and helpful in the past — they’d do anything to make it right; like how most really good companies operate. Unfortunately, the glitch and technical issue that happened wasn’t accounted for and it was ultimately my problem — an order I had to be stuck with and couldn’t even return. Their policies clearly changed so quickly (doing a complete 180) and that was a big red flag for me. Not to mention they discontinued sending email reminders for subscription orders; another change that will surprise you if you’re used to getting that courtesy email (which just feels super shady in my opinion not to send that out to your subscriber list).

I completely stopped ordering from the company for several years until recently — I wanted to revisit a couple of products that used to be my favorite. I oddly had a decent GI reaction to the Shakeology (never used to be the case years ago) so that was a fail. Customer service had me pay for return shipping for the Shakeology even though I had the health issue/reaction I did. I was pretty vocal about my dissatisfaction with how customer service handled the whole situation (again, making me feel extremely under valued as a customer — no appreciation what so ever; I’m not going into detail here cause I’m already writing a short novel lol) so the customer service rep finally offered a king gesture. The message they sent to me was: “To help you in this case As a token of our appreciation, here is a courtesy code BODICOURTESYW6……. for $20 off any item worth $50”
I was actually pleasantly surprised. And grateful. So I took this code and applied it to my next order of the other product that does work for me. The order came out today, and no coupon code was applied. I knew I wouldn’t get anywhere but figured I’d try to reach out to customer service to see if they could help. It was a useless cause, as apparently the code can only be applied to *new* orders — this detail was not conveyed by the previous representative. The rep who I was talking to today ended it the same why it typically gets ended: “your problem, not mine. You’ll have to deal with it. Anything else I can help you with today?”

This may sound petty but it’s repeated experiences like this that will make me never be a customer with BODi again. Not many issues come up when it comes to other companies that I order from but when they do, they always go above and beyond to make it right; they are always ensuring my highest satisfaction and make it known how happy they are to have me as a customer — no matter what my frequency of ordering is or how much I spend. It’s THOSE kind of companies I will always go back to and support. BODi on the other hand? You purchase 1 product and you’re already spending over $50, or close to. It’s not cheap to be a customer with them and you’d think they’d want to retain their customers and do whatever they can to make them feel valued and appreciated. Of course companies need to have boundaries as there’s some people who likely can abuse this; but BODi will not get another dollar from me. It’s so sad to see what the company has become 10 years later since that first order I placed back in 2016.

I’m not apart of the workouts anymore either but that’d be my only recommendation to someone if they were wanting to give BODi a chance. But honestly, there’s so many other fantastic platforms to get great workout programs from and when it comes to Beachbody products, save yourself the headache. Again, sooo many other high quality/ingredient products out there that are 1) more affordable and 2) come from a company that deeply values you and cares about your health/wellbeing. I really feel that BODi just cares about the money in their pockets.

If I could give zero stars, I would!

If you sign up for the annual subscription to save on the monthly cost, Bodi automatically enrolls you in auto-renewal for the following year. Because the renewal is a full year away, it’s easy to forget about it. When the reminder email eventually comes, it can easily get buried in spam or junk mail—and before you know it, you’re charged for another year and at a much higher price.

In my case, I noticed the charge pending and canceled the service the same day the subscription renewed. Despite canceling immediately, they refused to issue a refund. According to their "policy", once the renewal charge processes, refunds are not provided under any circumstances—even if you cancel the very same day.

If you call to speak with a customer service representative, all they will do is remind you of their "policy" and direct you to complete an online form explaining the situation. A day or two later, you receive an automated “no-reply” email quoting their policy and informing you that no refund will be issued, while confirming that you’ll still have access to the service for the next year that you haven't even used yet.

While this may technically comply with their stated policy, it’s not a customer-friendly way to do business. Treating customers this way simply to lock in revenue reflects predatory business practices that prioritize profit over fair and reasonable treatment of customers.

Because of this experience, I will not do business with Bodi again. Companies that rely on rigid policies instead of reasonable customer service aren’t companies I want to support. I strongly recommend others think carefully before doing business with a company that follow these type of exploitative practices.

E2Getting a hold of customer service is absolutely ridiculous. There is no phone # to actually speak with a person, and they are only available by text M-F 4am-7pm Pacific time. The only times I have avaliable are either outside of those hours, like evenings and Saturdays, or while driving, and I cannot text and drive. The chat feature is just AI, so if you need help with something other than what AI says, you are SOL. This used to be an amazing company, but they definitely went down hill and out the door with customer service. The only reason I didn't give them a 1 is because I actually like some of their products.

As almost everyone is saying this is a SHADY company. Auto renewal with no notice but they say they send you one single email that you open and they can’t refund your money. Mind you the only way I knew it was renewing was a pending charge in which I immediately canceled but they claim I waited until 5 days past the beginning of the month. This was an initial two year subscription that had been no longer used in the last year so of course forgot about. Check BBB. You will see hundreds of the same thing happening where they claim you have no recourse once reviewed (these emails are the same for everyone) the decision is final. And their customer service is TEXT only. So you probably are talking to a bot anyway. RUN away!!!!

I really enjoy Bodi. I got my best result using Bodi . They have a bunch of great workouts programs and option on nutritional guides. Bodi did change their program by eliminating their coaches about a year ago . But that didn’t make a difference to me. I never had any issues with billing or customer service . I read several negative review and I don’t understand why . After Bodi got rid of the coaches (which were many ) It seems like that’s when Bodi starting get the negative review, which makes me think maybe those reviews are written by angry ex coaches ?!?!
I still am member and never had issues with billing or customer service . I like the different workouts and their products I gave 4 stars rather than 5 because they did get rid of a few products I enjoy. But other than that it’s a great company

Bodi's spinning selections are getting worse and worse over time. For example, a few years ago they had a great selection of scenic rides, it is now only 7.

Only gave one star because zero was not an option.
My wife subscribed to their service, used it a few times and forgot about it. We were billed (automatically) for several renewals without notification and when I finally noticed the most recent charge in my credit card statement, I called the next day to cancel. They agreed to cancel moving forward, but refused to cancel the most recent renewal charge. If this is not illegal, it should be. No company should be permitted to automatically charge a renewal fee without prenotification of the charge if they refuse to cancel the charge within a reasonable time after it was billed. This is a terrible company which would rather force people to pay for a service which they don't want than earn their continued support. Stay away from any dealings with this company or else you may be paying them for the rest of your life.

BODI gave my sister an offer to renew for $99 dollars and did not offer my the same opportunity. Then when I called and complained the signed me up for a different program with freebies or discounted items I didn't want for $123 dollars but I did it because it was cheaper. All which signing me up without telling me for a shakeology 14 day drink renewal subscription for $66 dollars per month they just charged me and refuse to give my money back. They were unmoved nor remorseful not even an apology for lack of communication even with evidence I gave them and reviewing the conversation. Be very careful with interacting with these grifters.

This is a terrible company that people should stay away from at any cost. Support your local gyms and fitness clubs. I signed up for an annual subscription in 2024. Like with most fitness things, I found I wasn’t using it. In August 2025, my digital subscription auto renewed without prior notice. No email notice that this was going to occur, just a charge to my credit card. The day I saw a pending charge on my credit card I went into my BODi account and immediately canceled. Apparently, this wasn’t good enough for BODi and they refuse to credit me back my $179 for an annual subscription ending in August 2026. So I’m stuck with this charge but I will post this experience everywhere I can until their lost revenue far exceeds my $179 subscription cost. Don’t underestimate the power of a consumer. Better Business Bureau, USA.gov, Consumer Financial Protection Bureau & Federal Trade Commission are next up. Enjoy my $179 BODi. I hope it was worth it.

Zero stars. They are a shady company with poor business values and customer service. They will scam you. Stay away!

I signed up for a discounted subscription ($39) in August 2024. With no notice, they just renewed my subscription in August 2025 ($193) They renewed it on a Saturday and when I tried to contact the company to cancel immediately, they were not open on the weekends. On Monday morning when I texted the contact option, I received this reply, “The 31-day Money Back Guarantee (MBG) starts on the initial purchase date(08/23/2024) for digital memberships. Renewals are not eligible for refunds.” so I was supposed to make my decision and cancel the subscription within 31 days of original purchase date. That literally makes no sense! Most businesses will send you an email letting you know of an upcoming renewal to give you the option if you want to cancel or continue.
They asked me to fill out a form, but said it’s very rare that they approve a dispute.
I will never give them my business again. Please don’t make the mistake I did. Stay far away or you will be locked in at high cost subscriptions!

Will today they take out without reminder the membership same everyone here didn't used there members ship for many months and I try get a hold people maybe they know the right number to call or really
Number but they gave few number they just ring and hang up. Will I need refund it help to buy my kids grocery if you read this bodi.com please return my money August 052025

SCAM. DO NOT USE.
Impossible to cancel and they make their money on tricking people into registering and then being charged. Tried to cancel and same as others they only notify you after the annual charge. Stay away for your own good.

I used this service for many years. This year, I missed the email that I would be charged again. Three days after being charged, I called and requested a refund and cancellation of my plan. I was able to cancel the plan, and I expressed that I have not used the account in over 6 months, as it didn’t suit my needs anymore. I asked for a refund of the $180 that I was charged. They denied my request and refused to refund me, even though I contacted them within days of being charged and saw that I hadn’t used the account.

This is incredibly frustrating and seems highly unfair to keep my money when I will not and have not been using the services.

I will not recommend this company to anyone due to the terrible customer service.

POOR customer service! After having money taken from my account and no prior notification I was told that I would not receive a refund. Terrible attitude from the customer service team. Not acceptable and I would like my money back! DO NOT USE!

Buyer beware! They get you with a low price and auto renew at double and then refuse to refund your money when you don't want their product. They are thieves and I would advise anyone to run as you can find just as good a video on YouTube! I wish I could give less stars!!

I was addicted to a workout program back when it was Beach Body and a faithful shakeology purchaser. When DVDs went out of favor I did the streaming service and then it automatically renewed with NO NOTICE. I called them before the charge even hit my account and like many others, they REFUSED to give a refund. NO other company does that. When I argued they sent a link to file for an exception and guess what - it didn't work. TOTAL SCAM company stealing money from people through auto renew and you can't even speak to someone. It's horrible and a shame bc I like some of their products but will NEVER work with this company again. They purposely avoid letting people out of the subscription. DO NOT TRUST THIS COMPANY. They went so downhill all to scam more money from people. I guess it's such a terrible company they have to steal from people. When they charge you for something you don't want and you call before the year is implemented and they won't refund it totally STEALING money. The trainers should be ashamed of themselves for letting them get away with it.