I received a severely damaged package that created a mess on my front porch as well as a mess in my kitchen. I contacted Biocol via email lead in the evening before I went to bed. My email was direct... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I really do enjoy the product. The customer service was also excellent. I’m tight on money right now and I’d forgotten about my subscription. I asked for a refund/cancellation and they immediately did... Vis mer
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I ordered from Biocol at the beginning of February. The first shipment was lost in transit so another one was sent out. That one was held at the border for customs fees but, I was never notified about... Vis mer
Selskapet har svart
I ordered and it took about 6 weeks for the product to “arrive”, however I never received it. Before it arrived I received an email that my second monthly subscription was already on its way. The sh... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Biocol Labs – The future of health is Nature At Biocol Labs, we believe taking care of your health should feel natural, simple, and effective. Born in Lisbon back in 1977, we’ve been creating plant- and mineral-based supplements for decades, always with one mission in mind: to offer cleaner, smarter alternatives to chemical-heavy products. Life today can be stressful and fast-paced, and our products are designed to help you keep up — whether you need better sleep, more focus, stronger immunity, or a little extra energy. We’re especially proud of our natural formulas that support liver health, giving your body the reset it deserves so you can feel lighter, clearer, and more balanced every day. What makes us different? We combine the power of nature with modern science to create supplements that are effective, clean, and trustworthy. No unnecessary chemicals, no nonsense — just products you can feel good about putting into your body. Trusted by thousands of people worldwide, Biocol Labs is more than a supplement brand: we’re your daily partner in living a healthier, more conscious lifestyle. From Lisbon to wherever you are, we’re here to help you feel your best, naturally.
Kontaktopplysninger
Rua nova da piedade 21, 1200-420, Lisboa, Portugal
- -
- hello@biocollabs.com
- www.biocollabs.com
3,1
Middels
135 anmeldelser
Har svart på 94 % av de negative anmeldelsene sine
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Great experience
I really do enjoy the product. The customer service was also excellent. I’m tight on money right now and I’d forgotten about my subscription. I asked for a refund/cancellation and they immediately did it. So grateful they understand and were able to.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Emma,
Thank you for the kind words! We completely understand that life has its moments, and we're always happy to help however we can. So glad our team could take care of it quickly.
We hope to welcome you back whenever the time is right!
Kind regards,
The Biocol Labs Team
Disappointing experience overall
Disappointing experience overall. The product did not meet expectations and the subscription management process was unclear and frustrating. I would have liked much more transparency and a smoother customer experience. Do not recommend
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Bjork,
Thank you for taking the time to share this — we're sorry the experience fell short. Transparency around subscriptions is something we take seriously and are actively working to improve, so your feedback is genuinely valuable to us.
If there's anything still unresolved, please don't hesitate to reach out to our team directly at hello@biocollabs.com and we'll make it right.
Kind regards,
The Biocol Labs Team
Damaged package and customer service issue.
I received a severely damaged package that created a mess on my front porch as well as a mess in my kitchen. I contacted Biocol via email lead in the evening before I went to bed. My email was direct and concerning, because it wasn’t the first time I’ve had a problem with a delivery from Biocol. With a matter of a couple of hours, a representative responded and a new shipment had been sent. They also fix the issue from the previous shipment that didn’t go well. I challenged them to do better with their customer service and they did.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Nathan,
Thank you for being honest with us — and for giving us the chance to do better.
We're sorry you had to deal with a damaged package, especially not for the first time. We're really glad our team could respond quickly and make it right. Your challenge pushed us, and that's exactly the kind of feedback we need. We won't let you down!
Kind regards,
The Biocol Labs Team
I love the Detox Week products
Great products, excellent customer service.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Dylan,
Thank you for the lovely review!
So happy to hear you're loving the Detox Week products — and that our team could match that experience. See you on the next one!
Kind regards,
The Biocol Labs Team
Quick response
when I rec'd the order email, I quickly responded with my test trial info. Stuart responded quckly with an order cancellation without questions or hesitation. Much appreciated.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Tamara,
Thank you for sharing this! We're glad our Customer Service Team, could take care of everything so quickly and smoothly. That's exactly the experience we want for everyone. Hope to see you back whenever the time feels right!
Kind regards,
The Biocol Labs Team
I ordered from Biocol at the beginning…
I ordered from Biocol at the beginning of February. The first shipment was lost in transit so another one was sent out. That one was held at the border for customs fees but, I was never notified about outstanding customs, either by Customs, the courier or the company. So, the order was returned to Biocol. All I can say is that, if you live in Canada, you may want to reconsider because it's March 31st and I was refunded for the order, never to receive the items I ordered and needed.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Denise,
Thank you for sharing your experience, and we're truly sorry it took so long and ended without you receiving your order. We made three attempts to get your products to you and even tried to cover the customs duties on your behalf — but unfortunately Canadian customs requirements meant the parcels couldn't be released without payment, and the last shipment was already past the window for us to intervene.
We understand this is frustrating, and we're sorry we couldn't do more. A full refund has been issued, and we're actively working on improving our shipping process to Canada to prevent this from happening again. We hope you'll give us another chance in the future.
Kind regards,
The Biocol Labs Team
Very much to recommend!!!
Very quick delivery, Kind Customer Service, even at Tricky questions. Products? Very helpful!!! Lovely design
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Johannes,
Thank you so much, this made us smile! YAY!
Quick delivery, tricky questions handled with care, and a love for the design, we're so glad it all came together for you. Means a lot!
Kind regards,
The Biocol Labs Team
I have reached out to customer service…
I have reached out to customer service with Biocol labs twice and each time they were very responsive and kind! And proactive.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Clara,
Thank you for the kind words! Responsive, kind, and proactive is exactly what we aim for.. so hearing that it came through twice means a lot to us and the team.
For anything in the future, you know where to find us.
Kind regards,
The Biocol Labs Team
I am satisfied user
For 3 months now I am a satisfied user of the Biomarker transformation protocol in combination with the Fatty liver protocol. I am using both at the same time to reduce my IBS flairs and reduce cholesterol which I have seen in my last bloodwork. I have decreased both Inflammation markers and cholesterol. Excited to keep seeing the results after 6 months!
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Caia,
Three months in with real results in your bloodwork, that's incredible! Lower inflammation markers and cholesterol is exactly what we hope to hear. The combination of Biomarker Transformation and Fatty Liver protocols sounds like it's working beautifully for you. We're just as excited to see how you feel at six months!
Kind regards,
The Biocol Labs Team
I have been taking Biomarker…
I have been taking Biomarker transformative Protocol for 2 months and I have been feeling more energy and fell less heavy. My digestion has improved and my sleep pattern has been more stable feeling less anxious during the day. I will continue using it!
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi João,
Two months in and better energy, digestion, sleep, and less anxiety, that's amazing to hear! Thank you for sharing your journey with us.
We're rooting for you and can't wait to hear how you feel at month three!
Kind regards,
The Biocol Labs Team
Good and quick service.
Good and quick service.
Instructions are clear of usage of supplements, and supplements are easy to take helping me feel fitter and better. It is all about maintenance and avoiding any issue later in life.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Freddy,
Thank you for the lovely review! 🌿 We love that you're thinking long-term about your health — that's exactly the mindset behind everything we create. So glad the supplements are easy to take and that you're feeling fitter and better. Keep it up!
Kind regards,
The Biocol Labs Team
Terrible shipping
I ordered and it took about 6 weeks for the product to “arrive”, however I never received it. Before it arrived I received an email that my second monthly subscription was already on its way. The shipping company they use is terrible, no notifications and no way to tell where they delivered it to. Thankfully the customer service was quick to reply and provide refunds.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Blair,
Thank you for taking the time to share your experience. We're truly sorry about the shipping issues — this is not the standard we hold ourselves to, and we completely understand your frustration.
We're glad our customer service team was able to resolve it quickly, but we know that doesn't make up for the inconvenience. We're actively working to improve our shipping process and your feedback helps us do that.
Kind regards,
The Biocol Labs Team
The products feel premium
The products feel premium, the quality is consistent, and overall the experience has been very positive. It’s great to find a company that focuses on natural solutions without compromising on quality. I would definitely recommend Biocol.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Pedro,
Thank you for such a thoughtful review! 🌿 Quality and natural solutions are at the heart of everything we do, so hearing that it comes through in your experience means a lot. We're thrilled to have you with us!
Kind regards,
The Biocol Labs Team
Couldn’t recommend more!
Amazing product and even better customer service. Every detail is carefully planned.
I’ve been on something for liver health for over 6 months and my energy and focus improved 100%. Couldn’t recommend more!
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi António,
Thank you for the wonderful review! 🙌 Six months in and 100% more energy and focus — that's incredible to hear. We put a lot of care into every detail, so knowing it shows means a great deal to us.
Kind regards,
The Biocol Labs Team
I’ve been using Biocol products for 4…
I’ve been using Biocol products for 4 years now and I feel much much better. More energy and focus mainly.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi João,
Four years, WAUW — that truly means the world to us! 🌿 We're so happy to hear you're feeling better, with more energy and focus.
That's what keeps us going, thank you so much for sharing!
Kind regards,
The Biocol Labs Team
I tried almost all products (clearly a…
I tried almost all products (clearly a big fan) and my favorite was liver health. Felt really good and energized
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi! Thank you so much — a big fan is exactly what we love to hear! 🙌
We're especially happy that Liver Health has been your favourite and that you're feeling energized. That's truly what we set out to do!
Kind regards,
The Biocol Labs Team
This product will work if you take for 3 weeks
I received my product in reasonable time after I placed my order. I was surprised by the auto subscription and they shipped more products to me. I emailed the Customer Service and they replied ASAP. I was given a refund for the product they shipped and I did not place a new order for. I finally got to use the product for 3 weeks and I noticed a difference in my belly size and how I feel. I am pleased with the product.
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Craig,
Thank you so much for sharing your experience! We're really glad our customer service team could sort things out quickly, and even more pleased to hear you're noticing a difference after three weeks. That means everything to us. 🌿
Kind regards,
The Biocol Labs Team
This company is a class act
This company is a class act. They respond almost immediately and make everything okay. I love these products. I use a couple with great satisfaction.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Jeanne, Thank you for your fantastic review! We're so glad to hear that you're happy with our products and that our team has been able to assist you promptly. If you need anything else, feel free to reach out. We truly appreciate your support!
never delivered
order placed 4/2/2026
never delivered
company said tehy will send new on 26/2/2026
after two weeks nothing delivered and not indication when it will be
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
So sad to see your review, Stephie. We have tried to deliver two packages to your address, and we sincerely apologize for the disappointment caused by their non-arrival.
We will contact our delivery partner to investigate this matter further and improve our delivery process moving forward. We understand you’ve been in contact with our Customer Service, and your refund has been sent back to your bank account.
Our sincerest apologies for any inconvenience this situation has caused you. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for your understanding.
All the best,
The Biocol Labs Team
Such a great company with great…
Such a great company with great supplements trying to save the human race one person at a time!! Thank you SO much and Amen!!🙏🥰🫶🙌
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Biocol Labs
Hi Melissa!
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our supplements.
Your support and encouragement mean the world to us as we strive to make a positive impact. If you have any questions or need further assistance, feel free to reach out.
Thank you again, and we appreciate your support! 🙏
Kind regards,
The Biocol Labs Team
Dette er Trustpilot
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