⭐️ 1/5 Stars: Terrible customer service – impossible to reply to them!I am incredibly disappointed with Bestway's warranty process. My product developed a fault, meaning I couldn't even use it as inte... Vis mer
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Terrible customer service! I bought a steel pro max pool 12 months ago and the pump has failed after 1 summer (approximately 2months). I have submitted five warranty claims and have also contacted yo... Vis mer
Do not buy from Bestway terrible customer care they delivered a defected pool it's been over a month and nothing has been done about it despite emails to their customer service .no refund no replaceme... Vis mer
Really disappointed-was on hold for 25 mins to ask about a restock of pump. Man on the end had no clue if it would be month or 2…3 and was completely disengaged. Just advised me to sign up for noti... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Bestway Pools UK, 1 Sabre Close, Heathfield Industrial Estate, TQ12 6TW, Newton Abbot, Storbritannia
- 0345 576 0116
- aftersales@bestway-uk.com
- www.bestwayswimmingpools.co.uk
1,1
Dårlig
427 anmeldelser
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no pool and no support
I ordered a 18ft steel frame pool on the 24th June. A week later i called to see where it was as i was unable to track my purchase due to no confirmation email with order number being emailed. I was informed it was in the warehouse awaiting courier and would be with me in the next few days. It has now been 2 weeks since that and still nothing. Impossible to get hold of as no one answering any calls or emails! I just want my pool by saturday or a full refund so i can go and purchase one eltswhere. I see on their responses to other reviews they say to call a number but it’s rubbish because no one answers as they ‘are unable to assist you over the phone’.
14. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
20/07/2021
Good morning Anais,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and would like to investigate this further.
Unfortunately, even though hire more staff, the wait times do become longer over peak period. This has been compounded by many of our staff having to self-isolate to protect the rest of us. We do try to advise the wait times in our automated emails and on the phone lines.
Please respond to the email from Trustpilot requesting some information regarding your review. We will then be able to make sure the case has been processed correctly.
Kind regards,
Keelan.
_____________________________________
24/07/2021
Good afternoon,
Unfortunately, you have not responded to our find reviewer request, within Trustpilot’s allotted 3 days, so we would not be able to investigate any further for you.
Should you require any further assistance, please do not hesitate to contact us on 0345 576 0261.
Kind regards,
Keelan.
I've been trying to get a response from…
I've been trying to get a response from bestway for the last few days, as I'm still waiting on my pool delivery. Not impressed with the zero customer support on missing orders. My sister ordered the exact same pool on the same day as me and received hers over a week ago. Order number 10000055770
No tracking information so assuming its still not been processed.
14. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
Good morning Michelle,
Thank you for taking the time to leave a review.
Unfortunately, even though hire more staff, the wait times do become longer over peak period. This has been compounded by many of our staff having to self-isolate to protect the rest of us. We do try to advise the wait times in our automated emails and on the phone lines.
We are happy to see an advisor has been in touch in this time and has advised about the replacement for your item that was lost in transit.
Kind regards,
Keelan.
Very Poor Customer service
I put a claim in on the 30th June 2021, its now the 13th July and I have still not had a reply regarding my claim. Try to call and get a load of nonsense that they are too busy to take calls ( yet somebody is able to reply to the negative feed back the company are getting on here) telling you to call a number that won't answer you. A reply to my case would be nice (515 355). CASE NUMBER UPDATED AS I WAS A DIGIT OUT. This is a Bestway uk support case . Now 4 WEEKS AND NO FURTHER FORWARD.
13. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
31/07/2021
Good morning Richard,
Thank you for your review.
Unfortunately this does not seem to be a case relating to Lay-Z-Spa or Bestway so we would not be able to assist you.
This would mean that this review is not representative of us or our service here.
Kind regards,
Keelan.
_____________________________________
09/08/2021
Good morning,
Thank you for updating your review with the correct case number.
I can see that the case was missing the video that was requested in our first email to you and that this had since been sent in. Your case will be assigned to an advisor by our system and they will hopefully be able to resolve this for you.
Should you require any further assistance, please do not hesitate to contact us on 0345 576 0261 or via our contact form - https://www.lay-z-spa.co.uk/contact.
Kind regards,
Item missing from hot tub
Item missing from hot tub, submitted support request and there is no reply, not good at all, tried to phone to be told I'd be on hold 45 minutes!
The literature and sales by bestway proudly claim to have great customer support which is sadly not true at all
Terrible customer services.
Now you know.
12. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
17/07/2021
Good morning Peter,
Thank you for leaving a review.
We are sorry for your experience and would like to investigate this further.
Please respond to the email from Trustpilot requesting some information regarding your review. We will then be able to make sure the case has been processed correctly.
As we move into peak season, the wait times unfortunately become longer. We try to inform customers, in our hold message on the phone and via the auto-responder emails of the current turnaround time. We are also experiencing reduced staff due to people having to self isolate to protect the rest of the team.
Please look on our Product Support page for help with your spa and to make a warranty claim if needed - https://www.lay-z-spa.co.uk/support-category/product-support .
Kind regards,
Keelan.
_____________________________________
24/07/2021
Good morning,
Unfortunately, you have not responded to our find reviewer request, within Trustpilot’s allotted 3 days, so we would not be able to investigate any further for you.
Should you require any further assistance, please do not hesitate to contact us on 0345 576 0261.
Kind regards,
Keelan.
Absolutely Awful company.
I would say to everyone reading this, email Rip off Britain and Watchdog, the more people that do this the more chance that this awful company might be forced to honour their warranties.
I actually bought a second hand egg/pump off ebay, which works fine, so the pump I have is obviously faulty.
Do It.
Rip off Britain.
Watchdog.
I have sent an email to RIP OFF BRITAIN
and WATCHDOG.
Suggest that others do the same, might force this company to start honouring warranties.
Thank you you for your reply Keelan, as stated I will take your awful company to court, for your continued efforts to ensure you do not have to honour any warranty you offer.
I have sent an email to you requesting a replacement, and a reply within 14 days or I take legal action, I am not expecting a reply and will probably go down the road of court action like a lot of your dissatisfied customers, who get fobbed off in the hope they will go away.
Your answer is pants, I have sent a video of the setup, of the E02 error and the flattened pipes, I will not be sending any videos of me trouble shooting like you asked as that is not my Job, it is your responsibility as a company to act reasonably to warranty claims but you act unreasonable, you have all the relevant information yet you choose to ignore it, demanding more videos in the hope the customer will go away. I will now take legal action like most others are doing.
Guess what, Another UNSATISFIED customer who is yet to receive a reply from customer service regarding my warranty claim.
If they are so busy they can not answer the phone it only proves what a rubbish inferior product they are selling, as there must be thousands of unhappy customers trying to contact them.
I'm sure I will get the standard reply on here stating.......
Thank you for taking the time to leave a review. We are sorry to hear about your experience and would like to investigate this further.
Company must be facing a hell of a lot of legal action as that seems the only way to resolve any issues.
12. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
17/07/2021
Good morning Steve,
Thank you for leaving a review unfortunately you have not provided any further details for us to be able to look into this further.
The amount of claims we see, reflects a very small percentage of spas purchased each year.
As we move into peak season, the wait times unfortunately become longer. We try to inform customers, in our hold message on the phone and via the auto-responder emails of the current turnaround time.
We are also working on reduced staff due to many members having to self isolate. This has meant we have temporarily had to close the phone lines, to be able to focus on processing emails, which are automatically assigned based on how long they have been waiting on us since our last email.
We have sent an email via Trustpilot requesting more information regarding your review. We will then be able to make sure the case is being processed correctly.
Kind regards,
Keelan.
_____________________________________
23/07/2021
Good afternoon Steve,
Unfortunately, you have not responded to our find reviewer request, within Trustpilot’s allotted 3 days, so we would not be able to investigate any further for you.
Should you require any further assistance, please do not hesitate to contact us on 0345 576 0261 as our phone lines have re-opened now we have more staff back in.
Kind regards,
Keelan.
no support available
Tried to contact lay z spa support they don't answer emails or phone I will be taking company to court do avoid this product
12. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
16/07/2021
Good morning,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and would like to investigate this further.
Please respond to the email from Trustpilot requesting some information regarding your review. We will then be able to make sure the case has been processed correctly.
As we move into peak season, the wait times unfortunately become longer. We try to inform customers, in our hold message on the phone and via the auto-responder emails of the current turnaround time.
Kind regards,
Keelan.
_________________________________
17/07/2021
Good morning Mr Singh,
Thank you for providing further information so we could find your case
There is some confusion as you raised your case with us after leaving this review and there are no other cases under the email address you have provided.
The Aqua Glow Lights should be in the box as a part that can be installed. This allows customers to put the lights into the place they feel would be most pleasing.
Should you have any other cases going or require any further assistance please do not hesitate to contact us – we would be happy to help.
Kind regards,
Keelan.
I am absolutely shocked the the zero level of customer service
I am absolutely shocked the the zero level of support i have gotten since i started trying to get help from bestway for my faulty pool liner..i have spent so much money on bestway products and never had to ask for support and i am weeks being ignored and when they do reply its to say fill the form out again which ive done about 5 times already..ive already email..used fb messenager and tried numerous numbers who say theres a 6 hour wait or it say not in service..i am absolutely livid! Next step will have to be claims court and reporting to consumer products affairs. At this stage i feel this company is a scam. I had so many people following my case and all will now refuse to use this company based on my experience. I have screen shots of every single attempt..ticket and email i have set if anyone needs proof of how badly this company treats its customers! And then they reply in my review saying ive to now try call another number. I think ive tried enough. Ive also provided them with more info through trust pilot with my case ref and phone number ! And to make it worse the number they have provided in response to my review answers by saying we are unable to help through calls and to email! And now again another reply through trust pilot stating i was contacted twice in ten days..however the two times was to ask me to do more to prove there is a seam that is leaking when i have already sent numerous photos and explained as the pool was leaking so fast we had to drain it to prevent damage to our patio and house as it was set up close to our back door! I have also explained they are free to come collect the liner and have their proffessionals set it up in their head office and see themselves. They are very insulting with there approach making there customers do all the contact and following up a million times before one response is given! I have reported to eu consumer agency as i am done with this company. We have had to fork out another 200 euro to get a new pool this week to try salvage the summer for the kids. I have screen shots of all my contact i have made and info i have supplied if anyone reading this wants to see what is in store for you if you have a product from this place and need it replaced due to a fault!
10. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
12/07/2021
Good afternoon Mandy,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and would like to investigate this further.
As we move into peak season, the wait times unfortunately become longer. We try to inform customers, in our hold message on the phone and via the auto-responder emails of the current turnaround time. Recently due to people having to self isolate, we have focused our attention on the emails, which are processed on a waiting on us basis after our last contact.
Please respond to the email from Trustpilot requesting some information regarding your review. We will then be able to make sure the case has been processed correctly.
Alternatively, you can call us on 0345 576 0261 for specific advice.
Kind regards,
Keelan.
_____________________________________
16/07/2021
Good afternoon Mandy.
Thank you for providing further information and updating your review.
Due to high demand and many staff members are self-isolating, the phone lines have been turned off, so that we can focus our efforts on the emails. The contact number would be worth noting for future reference when they turn back on again.
I can see your case has been going on for 10 days as of today and has been responded to twice by our team.
Please treat the emails like a check list to avoid any further delays of information being missing.
Should you have any further questions please email them through to your claim.
Kind regards,
Keelan.
Faulty inflatable cover on delivery
Took delivery of hot tub, immediate problem was inflatable cover will not stay inflated. Laz-y-spa asked for photos, sent one but unable to see why it won’t stay inflated. They are are now saying we haven’t registered our warranty correctly and cover not covered anyway. It’s nothing to do with warranty, it was faulty on receipt. 6 emails and numerous unanswered calls later I am reporting them to Trading Standards.
Thank you Bestway for contacting me, I will phone your customer service number Monday 12 July.
Keelan at Bestway, Sadly I am only able to contact Bestway via this site as customer service number is not taking calls and email correspondence is unsatisfactory, please contact me on the number I have supplied to you. Many thanks.
7. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
10/07/2021
Good afternoon Elizabeth,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and would like to investigate this further.
Please respond to the email from Trustpilot requesting some information regarding your review. We will then be able to make sure the case has been processed correctly.
Alternatively, you can call us on 0345 576 0116 for specific advice.
Kind regards,
Keelan.
_____________________________________
12/07/2021
Good morning Elizabeth,
We are happy to see that an advisor has been in touch and emailed across a list of the information needed to be able to replace your lid.
The warranty looks to be registered at this stage but that would have been completed independently from your claim.
Should you require any further assistance, please do not hesitate to contact us on 0345 576 0116.
Kind regards,
Keelan.
dis grace ful
this company needs no stars and should be investigated and should not be allowed to continuing supplying goods to people. got a lazy spa for my son . when we got it the pump didn't work so it was replaced . so didn't really have time to put it up last s i omer when to put it up this year well kept going down. first little hole appeRed then as you pumped it it started splitting. tried calling customers service was told 35 minute wait to answer all week rining customer service and waited almost 2 hours and just music . a terrible service but quick enough to take your money. altanic teampolines where we purchased from wven sent these people a message but besywsys still haven't responded s as nd when they do it be to late as it be our of wRranty. do not by any bestwYbprosuct worse company ever .
6. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
Dear Kay,
Thank you for your review and providing further information
We are sorry to hear of your experience.
As we move into peak season, the wait times unfortunately become longer. We try to inform customers, in our hold message on the phone and via the auto-responder emails of the current turnaround time.
We have looked into this and can see that our team have advised the fault would not have been caused by the manufacturing process.
Should you require any further assistance please email back or call us on 0345 576 0116
Kind regards,
Keelan.
Excellent Customer Service
Had a problem with the egg to our Vegas. Customer service were excellent, talked me through everything and had a replacement egg in a couple of days . Excellent service
6. juli 2021
Anmeldelse skrevet uten oppfordring
Fantastic customer service!
Fantastic customer service!! Had a problem with my pool and filter pipes leaking and Charlotte and Joseph made it so easy to sort out. Just a few emails back and forth and pics and a recording of the issues at hand and it was that simple. Awaiting new liner now which I should have shortly. Very quick and efficient service. I have always purchased Bestway products and will definitely continue to do so after this.
6. juli 2021
Anmeldelse skrevet uten oppfordring
Don't waste your time. Absolutely sh**
What a complete waste of a company. I'm currently say here on hold for over an hour, started a claim on the 17th of June and only now getting back to me (5-7-21) saying my warranty has been approved but have said nothing about my claim?!?! The spa has literally split at the seam, it's only been used for 1 summer, set it up this year and its leaking through the seam and the seam at the bottom of the spa has peeled away is a literally floating about in the spa? £800 the hot tub cost us and we've literally used it one summer, may aswell of set fire to that money.
Like many many other reviews here it seems the company doesn't care about the quality of they're spas and just want a quick buck and leave you on hold for 2 hours hoping that you hang up before they answer
Absolute joke of a company
5. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
08/07/2021
Good Morning Ashley ,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and would like to investigate this further.
Please respond to the request from Trustpilot, for some information regarding your review and we will be able to make sure the case has been processed correctly.
Alternatively, you can call us on 0345 576 0261 for specific advice.
Kind regards,
Keelan.
_________________________
09/07/2021
Good morning Ashley,
Thank you for getting back to me with further information.
I have taken a look at the claim and can see that there were five cases made across two Customer IDs (email addresses) which were merged into 1.
The warranty registrations are approved independently of cases in most instances.
Please keep an eye out for our email regarding your remaining case that will be sent to both addresses we have on file.
Kind regards,
Keelan.
Bought a new liner from bestway for my…
Bought a new liner from bestway for my lazy spa paris . Instructions clearly state will take up to 8 weeks to fit old spa and will stretch to fit and not to overinflate . Followed instructions to the tee . 4 weeks later 3 tears appear at the seams . Contact bellway send photos and videos of complete set up . Standard response is you have over inflated the spa its not a manufacturers fault not once but twice . Old liner never split at the seams , just renewed due to appearance . Ombudsman next step . £130 for complete rubbish .
3. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
05/07/2021
Good morning Jim,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and would like to investigate this further.
Please respond to the request from Trustpilot, for some information regarding your review and we will be able to make sure the case has been processed correctly.
Alternatively, you can call us on 0345 576 0261 for specific advice.
Kind regards,
Keelan.
_____________________________________
09/07/2021
Good morning Jim,
Unfortunately, you have not responded to our find reviewer request, within Trustpilot’s allotted 3 days, so we would not be able to investigate any further for you.
Should you require any further assistance, please do not hesitate to contact us on 0345 576 0261.
Kind regards,
Keelan.
NO stars actually
NO stars actually, 6 weeks on and still not resolved, punctured inflatable lid from new, they want you to jump through hoops, they do not deserve custom, never will I buy from them again, they just wont resolve issues
3. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
05/07/2021
Good afternoon Linda,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and would like to investigate this further. Please respond to the request from Trustpilot, for some information regarding your review and we will be able to make sure the case has been processed correctly.
Alternatively, you can call us on 0345 576 0261 for more specific advice.
Kind regards,
Keelan.
_____________________________________
09/07/2021
Good morning Linda,
Unfortunately, you have not responded to our find reviewer request, within Trustpilot’s allotted 3 days, so we would not be able to investigate any further for you.
Should you require any further assistance, please do not hesitate to contact us on 0345 576 0261.
Kind regards,
Keelan.
I wish I could give 0 stars
I wish I could give 0 stars. My case had been going on for 4 months and still no resolve. It’s so stressful dealing with customer service. I actually feel sorry for the advisors on the other end of the phone as they have no clue what they are talking about.. I have had the problem diagnosed but because I can’t get a photo of the hair line crack that isn’t in eye shot and could be the other end of the pipe which I can’t get too, I’m loosing my case.
Word of warning, your warranty means nothing unless it’s a simple problem, if it’s something else they can’t see your in trouble.
SMALL CLAIMS route for me next as I have paid a lot of money for a hot tub I can’t use!!!
3. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
Good morning Simone,
Unfortunately, you have not responded to our find reviewer request, within Trustpilot’s allotted 3 days, so we would not be able to investigate any further for you.
We apologise for any difficulties you have had in processing your claim. Our team try and advise the best way to get in media of the fault. This depends on the description given by the customer and what of what we already have on file.
Should you require any further assistance, please do not hesitate to contact us on 0345 576 0116.
Kind regards,
Keelan.
4 weeks and still waiting all photos…
4 weeks and still waiting all photos uploaded both via email and their portal and still no response.
All customer services numbers are met with "we are not answering the phone anymore and if you email us it will only make it longer" including the phone number i have just read on this site these numbers do not work 03455760261 03455766020 and 03455760116 all have same message.
One would suggest they are going under???
Any useful information would be good
PW
Received message on here funny its word for word cut and paste from an email ive already had. if your reading this bestway me thinks bestway is the wrong name for your company this is certainly not the bestway to treat your customers.......... Look forward to a reply try to make it your own this time
3. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
05/07/2021
Good morning Pete,
Thank you for your review.
We are sorry to hear the time taken for the claim to be completed has been longer than anticipated.
As we move into peak season, the wait times unfortunately become longer. We try to inform customers in our hold message on the phone and via the auto-responder emails of the current turnaround time.
We did have a recent Saturday were these lines were shut down and there are no lines open on Sunday, otherwise this should now be back to normal.
We would be happy to take a look into your case to make sure it is being processed accurately. To do so, please respond to our Find Reviewer request.
Should you have any questions or concerns, please do not hesitate to contact us on one of the numbers you've listed above
Kind regards,
Keelan.
_____________________________________
08/07/2021
Good morning Pete,
Thank you for providing more information to allow us to locate your case.
I cannot see how my previous message would have been sent to you twice, unless you have left multiple reviews.
I am happy to see that the advisors have tried taking different email addresses to try and resolve your issue.
Please note you can manage your case and upload larger files through our self service portal - link at the bottom of our email and in the auto-responder.
Kind regards,
Keelan
#4803-84# pump not working
Final update
After 2 months of toing and froing, we finally got a new pump. The final service was good, with just a few days between the decision being made and the new pump being shipped. The new pump works perfectly (makes me think our original pump had a fault from day 1).
Such a shame it took so much time and stress to get to that point.
UPDATE
Finally got through to someone after 1hr + on hold. Apparently emails are taking 11-12 days to be responded to. I should have a Resolution in the next 24 hours as she confirmed they had all the information they had requested from me.
I’ll let you know if I hear anything !
#4803-84#
Absolutely appalling customer service. Reported a pump fault on 9th May 2021. Sent the required videos and photos. We were sent automated responses asking for more videos and photos.
We separately resolved an electrical issue ourselves, but pump still not working. E02 & no pump at all.
Bestway then asked me to send them the latest photos via a we transfer link. A week later I got an email from wetransfer to say the photos hadnt been viewed and would be deleted. Luckily, i’d Also sent them to my file via customer service. They rang me once, only to hang up as soon as I answered (I actually had the phone in my hand as it rang).
I’ve had no response to anything since 18th June, despite chasing up in various ways.
Currently on hold to their customer service line to try and actually speak to someone. I’ve been on hold for over an hour so far (not the up to 45 minutes advised ).
Absolutely appalling service and quality of product.
I’ll be taking this further...
2. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
Good morning Gillian,
Thank you for leaving a review.
We are sorry to hear the time taken for the claim to be completed has been longer than anticipated.
As we move into peak season, the wait times unfortunately become longer. We try to inform customers in our hold message on the phone and via the auto-responder emails of the current turnaround time.
For us to make sure we replace the right part(s) we do have to rule in / out the parts that can cause an E02.
Should you have any questions or concerns, please do not hesitate to contact us on 0345 576 0116. Otherwise, an adviser will be in touch.
Kind regards,
Keelan.
After trying to contact Customer…very dissatisfied!!! I can now see the reason Bestway are so poorly reviewed on here.
After trying to contact Customer service and jumping through hoops. I have been left incredibly dissatisfied and annoyed. I have followed all Bestway guidelines in correct maintenance and have just been fobbed off saying the issue is not a manufacturing issue. My hot tub has changed shape and has deformed dramatically. I work in engineering and Bestways guidelines have always been adhered to and would suspect the polymars in the vinyl are not UV rated although my hot tub is kept out of direct sunlight by means of a canopy. I would also believe they have no warranty stock and are just trying to fob people off. I will escalate this with Bestway and trading standards. Appaling customer service is all i cna Say.
Mr Baker ###4882-18####
30. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
Good morning,
Thank you for taking the time to leave a review.
We tried calling you today but couldn't get through
Our advisors would have investigated this to see if this is as a result of a manufacturing defect and base of the information provided have determined the fault to be a mix over exposure to direct sunlight due to the positioning of the spa and the expanding hot air has not been monitored appropriately to stop it over inflating the spa causing the deformation.
Should you have any further questions or concerns please email again or call us on 0345 576 0116.
Kind regards,
Keelan.
Disgusting customer service
After 21 days and sending lots of pictures videos
Still the runaround don't think this is going to be resolved after another 10 days now need another video when you can clearly see the caps being removed
A very unhappy customer I bought for my wife who has health issues and this eases her pain.
Hot tub is great when it works but customer service shocking
30. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
03/07/2021
Good morning Kevin,
Thank you for your review.
We are sorry to hear the time taken for the claim is longer than anticipated.
As we move into peak season, the wait times unfortunately become longer. We try to inform customers in our hold message on the phone and via the auto-responder emails of the current turnaround time.
We have sent a Find Reviewer to gather our contact information to confirm the case is being processed correctly. Should you have any questions or concerns, please do not hesitate to contact us on 0345 576 0261.
Kind regards,
Keelan.
________________________________
09/07/2021
Good morning Kevin,
Thank you for providing further information.
For us to make sure we replace the right part(s) we do have to rule in / out the parts that can cause an E02. We are happy to say we are able to replace of the back of the information you have provided and an advisor will be in touch.
Kind regards,
Keelan.
The pump I brought is very temperamental and customer service is non existent
The pump I brought is very temperamental and when I tried to get help there is none available, there's a few lines on the website but that's it. really poor
30. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra Bestway Support UK
Good morning Anthony,
Thank you for your review and providing further information
We couldn't see you in our system, so we will get an advisor to get in touch.
Should you require any further assistance, please contact us via 0345 576 0261.
Kind regards,
Keelan.
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