Excellent customer service, prompt and courteous. Replied to my emails quickly and replaced faulty glove easily. On both occasions I have had an issue with the same product my concern was dealt with q... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Questions to the Bertschat team were answered promptly and efficiently. Delivery and packaging were excellent. The product (Heated Bicycle Gloves PRO - Dual Heating) is well made and does a very goo... Vis mer
Item was running late but as a result I recieved an upgraded similar pair of insoles which was a nice gesture. The item works well with the heat settings but I would say with the thickness of the inso... Vis mer
The heated gloves are very good quality and the heat is evenly distributed. I did have a slight issue with the battery indicator lights not working correctly (only displaying 2 lights even though batt... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
BERTSCHAT®️ is an international brand with over 15 years of experience in specializing the sales of convenience products. The products are further developed every year, so we can always offer the best and most advanced products that protects against the most extreme weather conditions.
Kontaktopplysninger
Liberty 196 - Rhosili Road, NN4 7JE, Northampton, Storbritannia
- 0808 2580041
- info@bertschat.co.uk
- www.bertschat.co.uk
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Excellent customer service
Excellent customer service, prompt and courteous. Replied to my emails quickly and replaced faulty glove easily. On both occasions I have had an issue with the same product my concern was dealt with quickly and fairly and replacement sent promptly. Thank you Bertschat and to Rutger and Michiel for your recent help.
24. april 2026
Anmeldelse skrevet uten oppfordring
Great product and very efficient…
Great product and very efficient delivery
1. mai 2026
Anmeldelse skrevet uten oppfordring
The gloves are brilliant
The gloves are brilliant, fantastic fit, really well made,
The heat is lovely. Just what I needed
17. april 2026
Anmeldelse skrevet uten oppfordring
Great quality product and customer care
The heated gloves are very good quality and the heat is evenly distributed. I did have a slight issue with the battery indicator lights not working correctly (only displaying 2 lights even though battery was fully charged). I contacted customer care and received prompt support and advice from Lucas. The matter was resolved to my satisfaction and I would not hesitate to recommend this company.
20. april 2026
Anmeldelse skrevet uten oppfordring
Product arrived in perfect condition…
Product arrived in perfect condition and was exactly as described. Heated up in no time to a very cozy temperature.
Would highly recommend to any riders.
13. april 2026
Anmeldelse skrevet uten oppfordring
Great customer service
Item was running late but as a result I recieved an upgraded similar pair of insoles which was a nice gesture. The item works well with the heat settings but I would say with the thickness of the insoles that it doesn't fit then in most of my shoes but luckily have one pair with thick insoles that I could replace this with.
1. april 2026
Anmeldelse skrevet uten oppfordring
Very happy with the cooling hat
Very happy with the cooling hat, incredibly innovative and it works! I plan to buy more this year including in another style new to the collection.. Also a very friendly customer service from clearly a great company. I highly recommend.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Total rubbish
Total rubbish. Stitching interfering wuth toes and keep switching off.
Costumer service says it's our fault.
Don't buy this nonsense.
Look elsewhere.
Very disappointed.
ZERO STARS
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BERTSCHAT® (UK)
Hi Jah Snowman,
Thank you for your feedback — we’re genuinely sorry to hear about your experience.
What you’re describing is absolutely not the experience we aim to deliver. The stitching should not interfere with your toes, and the heating system should work consistently without switching off.
We would really like to resolve this for you. I will personally reach out to you to look into this situation and find a proper solution.
We’ll make sure this gets handled properly.
Kind regards,
Team BERTSCHAT®
Good return policy but the postage…
Good return policy but the postage label was difficult to find in the download better sent by email
20. mars 2026
Anmeldelse skrevet uten oppfordring
Fantastic gloves and customer service.
The heated pro cycling gloves are high quality, well made and work extremely well which helps my raynauds when out cycling. Bertschat provided me with outstanding customer service. I would highly recommend.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Great product and amazing customer service
The mittens themselves are amazing, kept my hands warm in -37 Lapland conditions but most impressive of all was the customer service - Luc in particular. There was a small issue and they went above and beyond to sort it out for me. I was incredibly impressed and would definitely recommend!
5. mars 2026
Anmeldelse skrevet uten oppfordring
Arrived on time
Arrived on time, as promised, although packaging in disarray.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Heated Gloves PRO.
I ordered the Heated Gloves PRO.
The gloves I received had the tags already removed and loose in the packaging. Also, one of the gloves had a stain on it and did not heat up.
This makes me think I was sent gloves previously worn and returned as faulty.
This may be an isolated occurence, but I am disappointed with the levels of quality control.
The returns process was straightforward and I have been refunded but I can't leave a positive review of my experience.
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BERTSCHAT® (UK)
Dear Gary,
Thank you for taking the time to share your feedback. We take comments like this very seriously.
First of all, we would like to sincerely apologise for the condition in which you received the Heated Gloves PRO. This is absolutely not the standard we aim to deliver.
To clarify, we do not ship used or previously returned products. Our warehouse is located in Northampton, while returned items are processed at a separate return address in Camberley. Because of this separation, it is practically impossible for a returned product to be reshipped to a new customer.
It is possible that something went wrong during the manufacturing process or that an item unfortunately passed quality control without the defect being detected. While this is rare, we fully acknowledge that it should not have happened, and we apologise for the inconvenience this caused.
We are pleased to hear that the return process went smoothly and that your refund has been processed. If you feel the return handling met your expectations, you are of course welcome to adjust your review — but that decision is entirely yours.
Should you wish to discuss this further, you are more than welcome to contact us by phone. We are always happy to speak directly and see if there is anything further we can do for you.
Kind regards,
The BERTSCHAT Team
I had a problem with one of the Gloves…
I had a problem with one of the Gloves on delivery I contacted them the same day, within 24 Hours they contacted me and automatically sent a new pair of gloves that same day before I could send the bad glove back.
Not had any problems with the gloves I have gone through the whole winter using them 6 days per week cycling to work and back.
Fantastic service will use BERTSCHAT again in the future.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Excellent Service
Product arrived in a timely manner and their after sales service was excellent.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Beatiful product works brilliantly
Beatiful product works brilliantly. Sizing was tricky for me as I have wide hands and stubby fingers.
21. februar 2026
Anmeldelse skrevet uten oppfordring
Bought a pair of heated socks only worn…
Bought a pair of heated socks only worn them since November yet they’ve fallen apart. Emailed the company with photos but no reply.
1. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra BERTSCHAT® (UK)
Thank you for your review. We’re sorry to read this.
We unfortunately cannot trace your order based on this review, as no name or order number has been provided. We also want to mention that not receiving a reply from us is highly unusual — we normally respond to all emails within 24 hours.
It is also very uncommon for our heated socks to “fall apart,” especially after limited use, so we would really like to look into this properly for you.
Could you please give us a call on our UK number 0808 2580041? We will resolve this for you straight away. Of course, you can also mention your name and order number so we can locate your case immediately.
We’re confident we can sort this out quickly for you.
Best regards,
BERTSCHAT-Team
I bought the gloves in October 2025
I bought the gloves in October 2025
the batteries are not working
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BERTSCHAT® (UK)
Thank you for your review.
We are sorry to hear that the batteries are not working. That is, of course, not the experience we want you to have.
As there is no name or order number mentioned in the review, we are unfortunately unable to trace your order directly. Could you please contact us at michiel@bertschat.eu
and include your order number along with a short description of the issue? We will look into this immediately and resolve it as quickly as possible.
In some cases, the issue is caused by a minor malfunction in the charging equipment, which can usually be resolved quickly.
We are happy to assist you further.
Best regards,
BERTSCHAT-Team
I was assisted in acquiring the right…
I was assisted in acquiring the right gloves for my medical conditions. The customer service operative was friendly, patient and very knowledgeable (Luc). The heated gloves were excellent quality. I feel the customer service I received was professional. I would highly recommend this company for excellent products and customer service.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Amazing gloves
Amazing gloves, stiff when new but quickly soften up, duel heating fantastic
17. februar 2026
Anmeldelse skrevet uten oppfordring
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