Berry Croydon MINI Anmeldelser 

29
TrustScore 4 av 5

4,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Adil made the whole process a pleasure & went above and beyond the call of customer service to ensure everything went as smoothly as possible throughout the whole negotiation & transaction period th... Vis mer

Vurdert til 1 av 5 stjerner

Car owners should be aware that the "person" taking messages on 020 8681 4040 is an AI agent. The system uses fake background noise to sound like a real office, which is incredibly misleading. I fo... Vis mer

Vurdert til 5 av 5 stjerner

Bought a Used Mini Cooper from the Mini Berry branch in Croydon. Tracey Murphy handled the whole process and was excellent - courteous, well mannered, pleasant personality She went out of her... Vis mer

Vurdert til 5 av 5 stjerner

This was my first time visiting Berry Mini, Croydon. I had a good experience throughout the process. I received a friendly and professional service from Shannon, she explained everything very clear an... Vis mer

Informasjon om virksomheten

  1. MINI-forhandler

Skrevet av virksomheten

Welcome to Berry Croydon MINI, dedicated to providing exemplary customer service and competitive prices on New and Approved Used MINIs. The experienced staff at each of our Retail Centres will ensure that your purchasing experience is as pleasurable as possible, and that the level of aftercare service during ownership meets these high standards too.


Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

29 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,1

Alle anmeldelser

(29)

13 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Just completed the purchase of a used…

Just completed the purchase of a used approved Mini Countryman for my wife at Berry Mini Croydon
Felt I needed to recognise the fantastic service from a few of the colleagues there namely Kayleigh,Clarence and Tommy all of them were amazing friendly and helpful from start to finish from my initial enquiry through to the sale and then the set up of the vehicle with my wife (who was thrilled with her suprise!).All three of these colleagues are a credit to Berry Croydon and I would have no hesitation in recommending this branch to any potential customers
Well done and thanks to all!!
Paul Baterip

26. november 2024
Anmeldelse skrevet uten oppfordring
Logoen til Berry Croydon MINI

Svar fra Berry Croydon MINI

Hi Paul, thank you for sharing your fantastic experience with us! We are thrilled to hear that Kayleigh, Clarence, and Tommy provided such exceptional service from start to finish. It's wonderful that your wife loved her surprise, and we are so pleased to have been part of making it special. Your kind words mean a lot and we will pass your praise on to our team. Thank you so much for your recommendation. Welcome to the Berry MINI Family - we look forward to welcoming you back in the future!

Vurdert til 1 av 5 stjerner

Extremely disappointing - Poor customer experience, No communication, Low integrity

I registered my interest in a vehicle this company had advertised for sale. We briefly discussed price as I was 140 miles away from their location. I made it clear I was a serious buyer and they offered to provide a 'personalised video'. I agreed to wait for their video and if acceptable we would agree a price, reserve the vehicle and travel down to complete the purchase. Numerous phone calls and 2.5 days later, still no video! I was given excuses such as they had IT issues and the salesperson was off on day 2 but at no point did anyone offer to provide a new video! More phone calls later I finally contacted the original sales person and they said they had not received any messages asking for a return call. Finally nearly 3 days later the video arrived. I then spent 4+ hours trying to contact the salesperson to reserve the vehicle planning to travel down the following day to potentially complete the purchase. Eventually, 30 minutes before the dealership closed for the day a different salesperson advised me they were taking over the enquiry! They then simply told me the vehicle was now sold!!! Despite knowing I was interested for 3 days they made no attempt to invite me to reserve the vehicle as someone was interested but more frustratingly actively ignored me!!! This has been the WORST, failed, car buying experience I have had in 35 years!!

8. november 2024
Anmeldelse skrevet uten oppfordring
Logoen til Berry Croydon MINI

Svar fra Berry Croydon MINI

Hi, thank you for taking the time to leave us a review. We are truly sorry to hear about your experience and the frustration caused by the lack of communication and follow-through on our part. This is certainly not the level of service we aim to provide, and we deeply regret the disappointment and inconvenience this has caused. Your feedback is invaluable, and we'll be addressing this internally to ensure such situations are avoided in the future. If you would like to discuss this further or give us the chance to make it right, please do not hesitate to reach out to us directly at mail@berrybmw.co.uk. Thank you again for bringing this to our attention, we hope to restore your faith in Berry Group.

Vurdert til 5 av 5 stjerner

I had an excellent experience last week…

I had an excellent experience last week at Berry Croydon. I needed to replace my previous mini convertible and Kira Cook made sure that my new car met my wish list. In fact she exceeded expectations by offering me a high spec car which was only a few months old. Kira was able to turn the sale around quickly so that I had the car the next day. I’m very happy with the car and grateful to Kira, she was so friendly and made sure that I bought the car I really wanted. The team were attentive and friendly in the showroom.

30. oktober 2024
Anmeldelse skrevet uten oppfordring
Logoen til Berry Croydon MINI

Svar fra Berry Croydon MINI

Hi Beverly, thank you for sharing your fantastic experience with us at Berry Croydon! We're thrilled to hear that Kira was able to exceed your expectations and find the perfect MINI that met your wish list - and more! It's wonderful that her efficiency and friendly service made the process seamless, allowing you to drive away in your car the very next day. We're also glad that our showroom team helped make your visit welcoming and enjoyable. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new MINI!

Vurdert til 5 av 5 stjerner

Thank you Berry Mini Croydon

Massive thank you again to the team at Berry Croydon MINI. Tommy was very professional and helpful throughout the process on purchasing our new mini. Thank you Tommy a million times over and also a special thanks to Kaylie and the whole team too. You are all amazing.

26. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Berry Croydon Mini have done it again……

Berry Croydon Mini have done it again… 5*

I bought my first ever Mini from Berry Croydon Mini 18 months ago and had an exceptional experience thanks to Frankie and her team.

They recently got in touch with me again, and as much as I loved my current Mini, I wanted the new one but thought it wouldn’t be possible. Thanks to Frankie, Patryk, Tommy and Temitayo they made it happen and in under a week I have took delivery of my brand new Mini with the exact spec I wanted.

Frankie, Patryk, Tommy & Temitayo are all an absolute credit to the Berry Group. No pushy sales, they listen and understand what the customer wants, have great communication, and provide a seamless process from start to finish.

I rarely write reviews, I am writing this review because I honestly couldn’t recommend Frankie and her team at Berry Croydon Mini enough and for aslong as I am driving Mini’s this is where I will be coming, the 5* service is worth the 300 mile round trip!!!

18. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Experience at Mini Croydon

Drew is very professional and easy to
speak to he explained everything to me in detail and made it easy for me to understand. I felt relaxed and left
feeling reasured.

12. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing service

I bought my car a week ago from
Mini Croydon after enquiring about it online. Adil was incredibly helpful from the start and contacted me soon after I submitted my inquiry. He made my journey incredibly easy and smooth! Would definitely recommend!

18. februar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Outstanding incompetence

I have been without a car for 51 hours. Have had to pay out for 4 uber rides. Mini Croydon have tried to rip me off £120 for diagnostics when the car is under warranty. I have had to re-program all the display buttons 1-6 my radio stations and my phone. Nothing has been fixed it has just been 're-programmed'(the cheap option).

10. juni 2021
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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