Absolutely brilliant service from Alex and Gary at Bed Factory! They carried the bed upstairs, assembled it perfectly and took all the rubbish and packaging away afterwards. Both were friendly, profes... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
A easy to use yet detailed website that helped with choosing the bed. Efficient and pleasant service from your team and prompt delivery by your local courier. The bed and headboard are well made with... Vis mer
Selskapet har svart
I have not received my mattress yet!it was suposed to be delivered 5 days ago!!!meanwhile,i changed houses and i can not receive it anymore!!!if any of your leading people in that company gives a dang... Vis mer
Bought a King Size Divan, with headboard, mattress and drawstring. Paid extra for assembly, worth every penny. Was de Honestly really pleased with the bed, and it was very reasonably priced. Would... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Kontaktopplysninger
Marl Road, L33 7UH, Liverpool, Storbritannia
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 34 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The bed was delivered on time and the…
The bed was delivered on time and the delivery drivers were very helpful and courteous. The bed was fairly easy to put together (would have preferred instructions, but there weren't any) but my son loves his new bed.
15. september 2026
Svar fra Bed Factory Direct
Hi Mrs Murray,
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that your bed arrived on time and that our delivery team were helpful and courteous.
It's wonderful to know that your son loves his new bed!
We do apologise that assembly instructions weren't included and appreciate you bringing this to our attention. We'll certainly pass your feedback on to help improve the experience for future customers.
Thank you again for choosing Bed Factory Direct, and we hope your son enjoys many comfortable nights in his new bed!
Mattress is great along with customer…
Mattress is great along with customer service who helped sort out the useless lying courier company APC who denied getting my other delivery option but admitted they couldnt leave it where I told them if I wasnt in . Bed Factory Direct 5 stars - APC 0 for telling porkies .
16. september 2026
Svar fra Bed Factory Direct
Hi Barrie,
Thank you so much for your review!
We're delighted to hear that you're happy with your new mattress and the service you received from our customer service team.
We're very sorry for the frustration and inconvenience caused by the courier's delivery arrangements. However, we're pleased that our team were able to step in and help get things sorted for you.
We really appreciate your patience and understanding throughout, and it's lovely to know that despite the delivery issues, you've had a positive experience with Bed Factory Direct.
Thank you again for your kind feedback and for choosing us. We hope you enjoy many comfortable and restful nights on your new mattress!
A great company to deal with.
We have used this company before and have always found their products to be of great quality. The sample service was very useful, enabling us to match the ottoman base to our current headboard. The delivery was good with the men getting the bed upstairs efficiently with no knocks!
17. september 2026
Svar fra Bed Factory Direct
Hi John,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've chosen to shop with us again and that you continue to be pleased with the quality of our products.
It's lovely to know that our fabric sample service helped you find the perfect match for your existing headboard and that our delivery team provided such a careful and efficient service.
We really appreciate your continued support and loyalty. It means so much to us to know you've had another positive experience with Bed Factory Direct!
Thank you again for choosing us, and we hope you enjoy your new ottoman bed!
Kind regards,
Delivered on time ,intact,dry
17. september 2026
Svar fra Bed Factory Direct
Hi,
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that your order arrived on time, in perfect condition and well protected from the weather.
We really appreciate your feedback and are pleased that everything went smoothly with your delivery.
Thank you for choosing Bed Factory Direct, and we hope you enjoy your new purchase!
STILL WAITING
Ordered a product 8 days ago, Still haven't received a single bit of communication from them about a delivery date or anything. Very poor service.
Emailed about it and still no reply
28. september 2026
Anmeldelse skrevet uten oppfordring
Damaged (scratched) upon arrival (box…
Damaged (scratched) upon arrival (box and item). Emailed customer service a few days after realising the product was damaged. Still waiting on a response for a refund and collection, now past the 14 day return period and whilst we have been informed the bed factory is waiting on the manufacturers response, since we bought from the bed factory surely they should be able to collect and refund the faulty item that arrived damaged whilst they deal with their providers? - I wouldn't have usually written a review but they keep on spamming my email hence I am providing an accurate description of my experience.
15. september 2026
Svar fra Bed Factory Direct
Good morning Hannah,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that your item arrived damaged and that you have experienced delays in receiving a resolution. We completely understand your frustration, particularly given the time you have already spent waiting for an update.
Please accept our sincere apologies for the inconvenience caused. This is certainly not the level of service we aim to provide.
We understand your concerns regarding the returns period and the delay in receiving a response from the manufacturer. We would like to reassure you that your concerns have been acknowledged and that we are keen to get this matter resolved as quickly as possible.
We also apologise for the repeated review requests and appreciate you bringing this to our attention.
Ordered and paid for a sideboard
Ordered and paid for a sideboard, chose delivery date, got an email confirming delivery, received tracking updates from courier only to receive an email saying order cancelled as not in stock, oh yeah and refund would be around 10 days later! Really poor.
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bed Factory Direct
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience and completely understand your frustration, particularly after receiving confirmation of your delivery date and tracking updates from the courier.
Unfortunately, on this occasion, there was a stock discrepancy which resulted in us being unable to fulfil your order as originally planned. We sincerely apologise that this was not identified and communicated to you sooner.
We also understand your disappointment regarding the refund timescale. Whilst refunds can take several working days to process and appear back in your account, we appreciate that this is frustrating when your order has been cancelled unexpectedly.
Please accept our sincere apologies for the inconvenience and disappointment caused. Your feedback is important to us and will be taken on board to help improve our stock management and customer communication.
Unfortunately the mattress doesn’t suit…
Unfortunately the mattress doesn’t suit me it is too hard I wake up with a sore back
22. september 2026
Svar fra Bed Factory Direct
Hi George,
Thank you for taking the time to leave us your feedback.
We're very sorry to hear that your new mattress hasn't met your expectations and that you're finding it too firm, particularly as you're waking up with a sore back.
We understand how important a comfortable and supportive mattress is for a good night's sleep, and we're disappointed to hear that this hasn't been your experience.
Mattress comfort and firmness can be very personal, and what suits one person may not necessarily suit another.
We would welcome the opportunity to discuss your concerns further and see how we may be able to assist. Please don't hesitate to contact our customer service team, who will be happy to look into this for you.
Thank you again for your honest feedback.
Svar fra Bed Factory Direct
Hi Alan,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you're happy with your experience and really appreciate you taking the time to leave us your feedback.
Thank you for choosing Bed Factory Direct, and we hope you enjoy your new purchase!
Svar fra Bed Factory Direct
Hi
Thank you so much for your lovely 5-star review!
We're delighted to hear that you're happy with your experience and really appreciate you taking the time to leave us your feedback.
Thank you for choosing Bed Factory Direct, and we hope you enjoy your new purchase!
Efficient and polite service
The order was handled efficiently
Delivery window convenient and carried out on time. Guys collected my old mattress from upstairs bedroom and brought new boxed mattress to the room.(£40 charge but worth it).
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bed Factory Direct
Hi Scott,
Thank you so much for taking the time to leave us a lovely 4-star review!
We're delighted to hear that your order was handled efficiently and that your delivery arrived on time within a convenient delivery window.
It's also great to know that our delivery team were polite and helpful, taking care of removing your old mattress and bringing your new one upstairs.
We're pleased you found our additional service worthwhile, and we really appreciate your positive feedback.
Thank you for choosing Bed Factory Direct, and we hope you enjoy many comfortable and restful nights on your new mattress!
Kind regards,
Great customer service
There was an issue with the headboard. It was dealt with courteously and professionally. The bed suits our needs perfectly. Even with the issue, our experience was very positive. Great customer service.
25. september 2026
Svar fra Bed Factory Direct
Hi Merv,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're happy with your new bed and that it suits your needs perfectly.
We sincerely apologise for the initial issue with your headboard, but we're really pleased that our customer service team were able to resolve this for you in a courteous and professional manner.
It's lovely to know that, despite the issue, you still had such a positive experience with us. Your kind words mean a lot to our team!
Thank you for your patience, understanding and for choosing Bed Factory Direct.
We hope you enjoy your new bed for many years to come!
Kind regards,
I’ve bought 2 mattresses very good…
I’ve bought 2 mattresses very good quality, good value and super comfortable aswell
21. september 2026
Svar fra Bed Factory Direct
Hi,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you're so pleased with both of your mattresses and that you've found them to be great quality, excellent value for money and, most importantly, super comfortable!
We really appreciate your continued support and thank you for choosing Bed Factory Direct.
Wishing you many nights of comfortable and restful sleep!
Happy with new bed and service
Ordered a new bed last week from Warrington shop tried 3 beds. Ordered came the following week. I called customer service helpful on the phone and called me back. Bed delivered I am happy with it thanks
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bed Factory Direct
Hi Philip,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you had a positive experience visiting our Warrington store and that our team helped you find the right bed.
It's also wonderful to know that our customer service team were helpful and followed up with you as promised, and that your new bed arrived promptly.
We really appreciate you taking the time to share your experience and are so pleased to hear you're happy with your new bed!
Thank you for choosing Bed Factory Direct, and we wish you many comfortable and restful nights ahead!
Easy to order good price
Easy to order, a quality bed at a good price ,
fast delivery on my day of choice .
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bed Factory Direct
Hi John,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our ordering process easy and that you're pleased with the quality and value of your new bed.
It's also wonderful to know that your delivery arrived promptly on your chosen date, making the whole experience smooth and convenient.
We really appreciate you taking the time to share your feedback and thank you for choosing Bed Factory Direct.
Wishing you many comfortable and restful nights in your new bed!
I have just been asked to leave review
I have just been asked to leave a review for my order which was supposed to have been delivered yesterday. Whatever system asks for reviews is obviously not connected to the system that tells customers that their order has been delayed by 10 days. So I am yet to find out if my mattress is as expected or if I am enjoying it, but I am looking forward to finally receiving the product and will leave a review of the item then
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bed Factory Direct
Good morning,
Thank you for taking the time to leave your feedback.
We sincerely apologise for the delay to your mattress delivery and for the review request being sent before your order has arrived.
We completely understand your frustration, particularly when you have already been informed of a delay to your delivery. Our review requests are automated, and unfortunately, on this occasion, the request was sent before your order had been fulfilled.
We appreciate you bringing this to our attention, and your feedback will help us review how these communications are managed moving forward.
We are sorry for the inconvenience caused and hope that once your mattress arrives, you will be pleased with your purchase.
Thank you for your patience and understanding.
Great service
Great service, prompt delivery, even carried the big boxes upstairs for me. They were so good I recommend them to several of my friends
13. april 2026
Svar fra Bed Factory Direct
Hi Loli,
Thank you so much for your lovely 5-star review!
We’re delighted to hear you were happy with our service and prompt delivery. It’s wonderful to know our delivery team went the extra mile to help get your boxes upstairs.
We really appreciate you recommending us to your friends – it means so much to us!
Thank you again for choosing us, and we hope to welcome you back in the future.
Terrible communication and delayed delivery
Ordered because of the advertised fast delivery and I am still waiting for my mattress. There was no communication to tell me it had been delayed and I’ve had to chase them myself. Extremely disappointing service and communication.
17. september 2026
Svar fra Bed Factory Direct
Good Morning Christina,
I hope you are well
I can see you ordered a divan base from us and it was delivered the date you selected.
We have no record of any mattress being ordered from us.
If you could let me know your order number and i will look into this for you.
Kind regards
Great selection - competitively priced
We ordered our new bed from here and the whole process was pretty easy . Great selection, competitively priced and free delivery!
However on the day of delivery we was given a 1800-2100hrs slot , this was changed at short notice , we got a call at 1600hrs to say they were 25 minutes away .
We cleared the drive so they had simple access straight in the front door . This was where it all started to go wrong ,it was a little bit complicated to get the angles right to get the divan started on the stairs but in their frustration they jammed it against the ceiling causing some damage to the top of it , they ripped the blind off the wall over the stair window and unknown to me ( I’m disabled and have difficulty getting up the stairs ) they just left both divan sections and the headboard on the landing outside the obviously empty bedroom.
I didn’t notice the damage until well after they had gone , so it would be a waste of time ringing to say they done it as they could say we did it putting it into the bedroom. and it is covered by the matress so we just let it go .
I feel taking one star off is fair .
14. september 2026
Svar fra Bed Factory Direct
Hi Steve,
Thank you for taking the time to leave us a 4-star review and for sharing your experience.
We’re pleased to hear that you found our selection, pricing and ordering process to be positive. However, we’re very sorry to hear about the issues you experienced during delivery.
We sincerely apologise for the short-notice change to your delivery time, the damage caused and the fact that your bed was left on the landing rather than being taken into your bedroom. This is certainly not the level of service we expect from our delivery team, and we completely understand your disappointment.
Please be assured that we take your feedback seriously and will raise your concerns with our courier to help prevent similar situations from occurring in the future.
Thank you again for choosing Bed Factory Direct. We truly appreciate your custom and are sorry that the delivery experience let down what should have been an enjoyable purchase
Very pleased with the ottoman bed and…
Very pleased with the ottoman bed and headboard. It is well made , love the emerald green velvet! I had cause to telephone the following day after ordering on line and theywere very helpfulJust wished you offered an installation service.
15. september 2026
Svar fra Bed Factory Direct
Hi Elaine,
Thank you so much for your lovely 4-star review! ⭐⭐⭐⭐
We’re delighted to hear that you’re pleased with your new ottoman bed and headboard, and that you love the emerald green velvet – such a beautiful choice!
It’s also wonderful to know that our team were helpful when you contacted us following your order.
We appreciate your feedback regarding an installation service and will certainly take this on board as we continue to look at ways to improve our customer experience.
Thank you for choosing Bed Factory Direct. We hope you enjoy your gorgeous new bed for many years to come!
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