Sadly, I do not recommend the investment option one bit. Over 10 years I have invested £88k and I would get £87k today when I am selling. I chose to buy only investment wine with free rein to... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dear Berry Bros. & Rudd, I must express my disbelief at the rudeness and incompetence shown throughout this process. After bombarding me with endless emails due to your new system failing, you now... Vis mer
Selskapet har svart
Investing in BBR is a waste of time and and money. I invested quite considerably back in 2009, investing north of £80k. At the peak of my investment it was claimed to be worth £120k but in reality o... Vis mer
I came across the Trustpilot rating for Berry's by chance recently, and was frankly shocked. I am a fairly recent customer, but have been impressed with the curation/offers of wines emailed and subseq... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
With two Royal Warrants and over 300 years of history, we're Britain’s oldest wine and spirits merchant. Family-owned and run, we still trade from No.3 St James’s Street, our home since 1698. Today, we offer a selection of over 4,000 bottles to wine and spirit-lovers in the UK, Hong Kong, Singapore and Japan. We run a range of services, including our Cellar Plan, an extensive programme of virtual events and our Berry Bros. & Rudd At Home fine-dining experience.
Kontaktopplysninger
3 St James's Street, SW1A 1EG, London, Storbritannia
- 0800 280 2440
- bbr@bbr.com
- www.bbr.com
2,6
Under middels
86 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 57 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
En primeur pricing is all under water by >30%
Have been a customer for over half a decade. Bought a significant amount from them over the years. 2019 and 2020 en primeur was a disaster. BBR recommended a huge amount of wines that were purchased (en primeur) at a price that is something like 30% above LiveEx pricing. The account team doesn't even try and justify this awful mis-selling. An unregulated market. BBR by no means the worst in it but still pretty bad.
8. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for reaching out and sharing your valuable feedback. We sincerely appreciate your loyalty and the trust you’ve placed in us over the past five years. We truly regret any disappointment you may have felt regarding our En Primeur recommendations for 2019 and 2020. We completely understand your concerns about the wines trading below LivEx pricing. The broader market has indeed faced challenges over the last 20 months, but we are optimistic that the fine wine market will begin to gain traction again within the next 18 months. We are eager to discuss this matter further and work collaboratively towards a satisfactory resolution. One of our Cellar Plan Team Managers will be in touch shortly to review the details and explore the best way forward. Thank you for your understanding and for your continued support.
Fantastic customer support
I recently transferred my wines from various brokers across London to BBR due to the subpar service that unfortunately saturates the fine wine market here. The experience with BBR has been refreshingly different, thanks in no small part to the exceptional professionalism of Louise H. Her commitment to excellence is truly world-class, with superb response times and an unwavering willingness to help.
Thank you, Louise, for making this transition seamless and elevating the standard.
5. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you Aled for the fantastic review! We are delighted to hear that your recent experience transferring your wines to us has been exceptional. We will be sure to pass on your positive comments to our colleague Louise. We truly appreciate your feedback and look forward to continuing to provide you with outstanding service in the future.
Excellent!
I have visited the Basingstoke shop a few times but always felt very overwhelmed by the vast variety of choice. However I no longer feel this way thanks to Jacob who made my experience less daunting with his exceptional knowledge and probing questions to select the correct wines to my taste. He nailed it and his customer service was outstanding.
Thank you Jacob.
22. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for your 5-star review! We are thrilled to receive your feedback and have acknowledged Jacob for his exceptional service. We truly appreciate you taking the time to share your thoughts and we look forward to welcoming you back to our Basingstoke shop soon. Thank you once again!
No better price to reliably by EP
Excited about the new EP season, already off to a great start.
9. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you so much for the 5-star review and for sharing your excitement about the EP season. We love to hear how passionate our customers are at this time and if there is anything we can do to support you further with your wine collection do get in touch.
All the best from the team at Berry Bros. & Rudd
Customer Services
From a customer services standpoint BB&R are second to none, they are incredibly responsive and come across genuine with their intentions to assist.
16. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for your kind words about our customer service and for the 5-star review. We are truly delighted to hear that you found our customer service to be second to none.
We really appreciate you taking the time to share your thoughts and we look forward to continuing to provide you with excellent service. Best wishes from all the team at Berry Bros. & Rudd
Storage facilities are very good but…
Storage facilities are very good but prices can add up so you need to keep on top of your cellar
8. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you, Robert, for the 5-star review. We greatly appreciate your feedback regarding our cellar storage. It is an honour to have you as a loyal customer, and we value your continued support.
Best regards, The Berry Bros. & Rudd team
Very good first purchase experience.
Was mildly apprehensive as I always check Trustpilot reviews before purchasing from a new site, but the official Wine & Spirit Appointments lended a degree of reassurance. But they were fine. Takes a couple of days to ship but arrived next day.
The website is well structured and responsive, too. Just would like the threshold for free delivery to be a little lower; £200 is on the high end. Excellent range of in-stock wines, however I'd to see an extension of your Absinthe collection. Need to fix filters on the Spirits section - red or white don't really apply! Don't expect much in the way of discounts, they're premium but the prices are fair.
25. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you so much, Chris, for the 5* review! We are pleased to hear about your positive experience. We have noted your feedback, and we will ensure each one is passed on to the relevant team to consider. We value all of your comments and are incredibly grateful for your support. Thank you once again for choosing us, and we sincerely hope to have the pleasure of serving you again in the near future.
Refund request - no response
I would be very reluctant to deal with this company again. I have requested a refund for a few weeks (the company has my order in their warehouse and so hard to understand the delay) and despite calling multiple times, I am continually told that they need to check internally and then no one ever calls back or sends an email as promised.
13. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
We are sorry to hear about your experience, and we want to put this right for you and understand a bit further where we have fallen short of the high standards that we aspire too. Please do get in touch with us on 0800 280 2440 or send your contact details to customerservice@bbr.com for the attention of the Customer Service Manager and she will contact you immediately.
Kindness and courtesy always
I have been visiting Berry Bros and Rudd since I was 19 over 40 years ago and I can honestly say their customer service is second to none. From a penniless student until now, you are treated with such kindness, courtesy and patience. I spoke to Mandy on the phone this morning and she was utterly professional and delightful. I came looking for Richebourg wine, as a 22 year old and saw it was hundreds of pounds ( the boy who gave it to us at a local restaurant was probably sacked), but I was still treated as if I would buy a whole case! Bravo Berry Bros and Rudd. I will be back for the Pinot Noir which was recommended to me. Blessings to you all and thank you. Fliss G
16. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you so much Fliss for the 5* review. It’s wonderful to read your feedback about our customer service and to hear that you have been visiting us for over 40 years, thank you for your loyalty! Thank you also for your comments about our colleague Mandy, we will make sure she receives the recognition. Thank you again it is much appreciate and we hope to see you soon. From all the team at Berry Bros. & Rudd
Great wine at a reasonable cost
Great wine at a reasonable cost. Thanks a lot.
7. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for the 5* review, we are delighted to receive your comments and look forward to continuing to provide you with our great wines. Thank you again for taking the time to share your views, it's much appreciated.
expensive BBX avoid
The BBX site is a lottery where costs are inflated
i have struggled with this wine company in the past and now it is time to put any relationship firmly in the past
i have excellent relationships with others and will look forward to their offers
29. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for you’re your feedback about BBX, our fine wine exchange, we were sorry to hear that you were not fully satisfied with the costs. Our Customer Service Manager has reached out to you and please feel free to provide us with more details about your experience, we would love to hear your views. In the meantime we hope the following information is helpful: The selling price is determined and set exclusively by the owner of the wine. Berry Bros. & Rudd does not set the selling price. The same wine may be available both from Berry Bros. & Rudd’s own stock and from a BBX seller. In that instance the wines may be listed at different prices, as the price for the Berry Bros. & Rudd stock is set by Berry Bros. & Rudd while the selling price for BBX stock is set by the BBX seller. Additionally, the same wine may be sold by more than one BBX seller.
We have a fantastic BBX team that are on hand to support through the buying process they can be contacted at bbx@bbr.com and since your review, our BBX Manager has created a great webinar discussing features of the fine wine exchange including selling, bidding, buying and sharing his top tips - https://www.bbr.com/fine-wine/bbx. We hope this information is useful and we look forward to you giving us another opportunity in the future. With our very best wishes.
stay away
I asked many times for my data to be deleted.
but every now and then it's passed to another area of the company to try and reactivate it by bombarding me with offers.
if you join BBR you join for life, you can never get rid of them.
very annoying company
use others
received email, saying will delete my review
Hi,
sorry I don't have reference number, because this issue is not about an order its about them keeping my data when I request it to be deleted under the data protection law.
I was a customer for over 10yrs. had a big disagreement so I removed my wine in 2020 then asked for my data to be deleted, they kept sending me offers. then it stopped for about a year now they are sending me again.
they clearly will never delete my data, and are sharing it between different departments.
so because I don't have a reference number you are threatening to take my review down. where's the free speech. this is big corporations deciding what review they want to delete.
now it's hard to believe that trust pilot has any integrity with all the other reviews.
shame on you
regards
lee
8. januar 2024
Svar fra Berry Bros. & Rudd
We are incredibly sorry to learn of your less than satisfactory experience recently and we thank you for your patience and for providing additional information to assist us in this matter. We take all matters relating to personal data and GDPR very seriously and in line with our Company Privacy Policy, our data protection team have been working to ensure that all of your personal data is deleted across all of our systems. We can now confirm that this has been completed and you will no longer be contacted by us. Should you wish to discuss this further you can reach us at privacy@bbr.com for the attention of Berry Bros. & Rudd GDPR lead who will respond to you immediately. We thank you once again for your patience, with our best wishes to you from all the team at Berry Bros. & Rudd.
Bottled or in bond.
Unfailingly polite and helpful. The best packaging of any wine company I deal with. The only reason not 5 stars, is their tendency to sell in bond rather than bottled. Every wine I have bought from them has been excellent.
2. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you, so much for the great review. We are delighted to hear how much you are enjoying your wines from us and that you feel we have the best packaging. Our team are on hand to offer personal recommendations for both in bond and duty paid wines for delivery, if you are looking for something in particular, do get in touch anytime on 0800 280 2440 or email us at customerservice@bbr.com. We are very grateful for your feedback, thank you.
Disappointing Service.
Bad Service.
Disappointed with the service here. Ordered a dozen bottles of wine as a gift. The initial delivery took an age (DHL delayed for several days) and arrived incomplete. Customer service was an unattended inbox which did not reply for 4 days or so. The second delivery (with items missing from the first) was also delayed again by DHL and arrived today, again with items missing. I await a refund for the missing items. I am not sure if this is representative of their normal service but I'm not convinced I would try again to find out!
24. november 2023
Anmeldelse skrevet uten oppfordring
The shop is truly marvellous
The shop is truly marvellous, offering impeccable service and top quality. They even offer free tastings of their exquisite Perspective Series blends. I was pleasantly surprised by the extensive wine collection, as I was initially familiar with BBr for its whisky offerings. Their wine selection is equally impressive and the whisky range is simply stunning!
1. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for your 5*review and for sharing the positive comments about your recent visit to our shop. We are so pleased to hear how impressed you were with our extensive wine collection as well as our whisky range. We have ongoing complimentary in-store tastings as well as shop events so do keep an eye on the website here for details https://www.bbr.com/our-shops We hope to see you again very soon!
Buying a decent bottle of wine made easy
I was looking to stock up for a dinner party, and getting bored of the selection in my local supermarket. A friend pointed me to this website, having been a member of their cellar club for years. I went down a few rabbit holes as there is lots of interesting stuff on their site, but I found what I wanted easily. Delivered when they said they would, great quality for the price and my guests loved trying some new bottles. Will be back!
18. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for the fantastic review, we are delighted to hear that you had a great first time experience with us and that the wines you chose for your dinner party were enjoyed by all. We appreciate you taking the time to share your views and we look forward to seeing you again soon!
Great wine
This is my go-to for restocking on wine. Their own label stuff is seriously good. Delivery in their own vans is very professional and courteous.
26. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for the great review, we really appreciate you taking the time out to share your experience about our Berry Bros. & Rudd own selection wines and to hear your positive feedback about our delivery service. Thank you again!
Read the small print
Tried en-premier for first time.
I took their wine advisers advice on two cases. Which turned out to be woeful choices. In a year they lost 25% of value per bottle
I picked up one case (x6 ) leaving one behind. Which turned out to be Very expensive mistake with their snakey costs in the small print. What appeared to be £15 bottle of wine has cost just shy of £30 with storage and tax added.
10. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for sharing your recent feedback with us about your En Primeur experience, we were sorry to learn of your concerns. Our team aims to provide all the information about how buying En Primeur works and this can also be found on our website here https://www.bbr.com/customer-support/en-primeur . We would very much like to have the opportunity to discuss your feedback in more detail to see where we could improve upon this and our Customer Service Manager has reached out to you.
Terrible delivery experience
New to BBR and first order was a small one to check it out. Delivery looked like it was going ok, countdown all day, 5 hrs...4hrs...3hrs...then cancelled!! Rang to check and 'van had broken down'. Order cancelled as expensive wine doesn't do rattling around in vans for too long. Refunded quickly with part vouchers sent promptly. Thought 'shall I risk it again to use vouchers?' why not? A smaller order but still expensive wines. Delivery looked like it was going ok.......well you know the rest. All day 5hrs...4hrs....3hrs...even down to 1 hr away.... then cancelled. Rang next morning to cancel again still waiting refund. Never again!
14. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for taking the time to share your experience with us and for the additional information you provided recently to our Customer Service Manager. We were very sorry indeed for the issues you encountered with your delivery, but glad to hear since that our customer service advisor was helpful and resolved everything to your satisfaction. We hope that you will come back and give us another chance to deliver to you in the very near future. Our Customer Service Manager and the team will be on hand to ensure the service is nothing short of exceptional.
Service was a dream experience
Service was a dream experience! As soon as I walked in I was approached by a gentleman who stopped what he was doing to ask if I needed any help. Emma was very kind and attentive as well! I was just browsing, the amount of high quality own brand products they have is exceptional, having bought from them for more then a few years now. Would always recommend their own brand champagne. If you also want something a bit more special but it isn't on show, also ask at the counter as they may have what your looking for!
21. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Berry Bros. & Rudd
Thank you for the 5* review! We were pleased to hear that you had a great experience when recently visiting our shop. We have shared this great feedback with our team. Thank you again we really appreciate your comments.
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