Bath & Body Works Anmeldelser 

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I had an AMAZING experience at the Bath & Body Works Augusta Mall location on Sunday afternoon, all thanks to Ms. Jae! She was incredibly knowledgeable, helpful, and energetic. She gave me great candle recommendations and introduced me to the Wallflowers and plug-ins—which I’m now hooked on! 😂

Ms. Jae also took the time to help me understand the Bath & Body Works app, my points, and how the free rewards I earn work. I walked in shopping for candles and walked out not only with some great products, but with a much better understanding of how to maximize my rewards and use the APP!

She was upbeat, funny, and genuinely made shopping enjoyable. Her personality, product knowledge, and customer service truly stood out. She is exactly the kind of associate every store needs!

Management, please recognize Ms. Jae for doing an outstanding job. She made my visit memorable, and I’ll definitely be back! 🕯️💕✨

After almost a month of waiting to see if I was going to get a refund or replacement order for 17 items I did not receive, I called and was greeted by Roger. He was so pleasant and nice to chat with while getting me a replacement order and refund for rhe scents out of stock. Amamzing customer service! You rock Roger!

I absolutely love their products however, I ordered moisturizer soap online and while I understand that they seal their soaps with very hard plastic for shipment it took me almost 5 minutes to get it off. Even then I could not get all the plastic off. Can you do a bit better, especially for older folks who have arthritis.

I bought 3 of the wallflowers plug ins and all 3 are leaking with in 6 months all over the wall and floor. They charge 5-8 dollars for the basic plug ins and 16-20 for decorative plug ins and they all leak. I tried to find a way to talk to someone and I get AI that only gives specific options. Nothing that lets me get help with my issue. Waste of Money. Poor customer service. Very disappointing.

I paid all this money for these scent warmer holders and the oils are leaking from the bottom on my carpet and baseboards. The stain is hard to remove which is damaging my carpet. Horrible product and its extremely expensive to have this defect.

Horrible they use door dash to deliver my package and the package is nowhere to be found. And they say I have to wait 2 business days. It's freaking Saturday and I have no soap... I was counting on my package. They left it outside somewhere

Zero stars… They mail coupons that are already used! Thanks for wasting an hour of my life filling up my cart and then trying to resolve with an AI bot 🤦🏼‍♀️ thank goodness I didn’t drive to an actual store or I would really be pissed!! The cheap crap from Walmart smells the same anyway 😂

I was not happy with the condition in which my order arrived. One of the items had a torn label, and at least one item had leaked, as the box was wet when it arrived. This suggests the products were not packaged securely enough to prevent damage during transit. There was 1 small piece of bubble wrap in the bottom of the box that did nothing to help protect the product.

I bought several candles labeled WHITE BARN, DO NOT BUY THESE CANDLES, They have NO fragrance to them, you can buy a dollar store candle with scents are better, I'm very disappointed in the quality of these candle, if it's labeled WHITE BARN, DO NOY BUY, I called customer service and they told me to see if they will exchange the candle. That didn't help at all.

I am an avid Bath And Body Work shopper. I nearly spend about $1000 a month in this store. I like to burn candles every morning from the time I get up around 5 o’clock and then I normally burn them for about three hours. I don’t burn them again until when we get home for about another three hours so a total of six hours a day there’s the go to sense that remain consistent, which is white gardenia, kitchen, lemon cactus blossom, sweet orange agave cinnamon coffee into the night 1000 wishes, champagne, toast, sun, drenched linen. Those are my go to those have tremendous throw and smell to them around fall time you get excited about the fall smells well this year the only fall candle that they have that has any type of throw to it is pumpkin pecan waffles. Any other candle from fall, you literally either have to hold it in your hand and walk around with it or have it burning and sit right next to it. These candles are 2495. You should not have to be sitting next to a candle that expensive in order to smell it Walmart has candles that are 495 maybe half the size of a three wick and you can smell them across the whole house. They are actually starting to match all the sense that you have to similar candles of their own and they pack a punch. I’m actually thinking about switching over to just buying Wal Mart candles again I did that a few years ago and then Bath And Body Works improved and now they’re going downhill again when you go to leave a review on one of their products and it’s not a good review anytime you go to leave a second review you’re not able to recently. They came out with the reserve collection. I bought one of everything a four with candle for 2995 the single lit candle now they came out with Reeds and a red diffuser I bought one of everything from each line and there’s only one product out of all of that that had any throw or packed a punch and it was the lavender jasmine room spray anything else of that reserve collection that’s super expensive absolutely has no smell no throw. I am seeing reviews across many social media platforms on the Bath And Body Works site and in several other places of people complaining of the same thing online orders are taking three weeks to get to customers your candles are not strong. Some of the smells that you’re coming out with are disgusting. A lot of people are even saying that nobody wants to smell pickles and ranch and popcorn carrot cake stop trying to come out with things like that. Stay attention to your line that most customers consistently buy, and you can afford to add some essential oils to your candles to make them pack. A punch soy wax is very cheap. You buy it in bulk I bet you one of your 2495 candles you probably make for probably anywhere six to $10. I burn essential oils in a diffuser and I get good quality organic oils for $10 a bottle that pack a punch I bet you I could make a candle myself the same size in one of your old jars that you can smell from across the room with just adding a couple more drops of essential oil. There’s no reason your candle should not smell from across the room. It took six of your reads that you’re only supposed to use three at a time and I still could not smell it in 100 square-foot bathroom. Your products are going downhill. Many people are saying this and I’m ready to go back to taking my thousand dollars a month and spending it at Walmart for their candles that pack a punch why are you not taking all of these Customer complaints into consideration and making positive changes to your products you’re charging a lot of money for these products and they literally don’t smell like anything at all. Keep it basic keep it small look at your profit margins see the candles that people repetitively buy and sell those make them strong. Some of your candles don’t even have wicks in them or don’t burn properly half of the wallflowers don’t even smell as far as your car air freshener, those are a joke. I have two holders with two cents in my car and you can’t even smell them. You can buy a dollar cardboard air freshener that you’re almost choking in your car and you’re charging people close to $10 for a car air freshener that absolutely doesn’t have any smell to it. People are starting to catch on and you’re starting to lose business. I’ve seen it on the news I’ve seen it on the Internet I’m seeing it in reviews all over if I could leave more reviews on the products that I’ve gotten to warn customers I would but somehow after leaving one bad review, you can’t ever leave another review. Your reserve collection is junk. Your fall line with the exception of pumpkin pecan waffles is junk your new nightmare before Christmas line no smell what so ever Wal Mart is by far doing a way better job at making candles than you are and their by far cheaper I might have to buy two to year one, but that still will only cost me $10. You guys need to step up your game

I received a gift bag from a friend, the website clearly states 100% satisfaction guarantee. They even exchange used products! Mine had not been opened, I just didn't care for the scent. When I asked to just exchange for same product but different scent they told me no. I called costumer service and was told the same thing. No receipt, no exchange. Won't shop there again!

The customer service is deplorable.
I needed to cancel an order. I couldn’t email so I chose the chat option. I chatted with the agent who eventually just left the conversation with no warning. I waited five minutes for him to respond to my last comment. I was not rude or anything, he was just very very slow to respond so it took a while. So I chatted again trying to cancel my order and they told me it had been more than 15 minutes so I could not cancel my order. I explained I had been on chat for 20 minutes with them. It didn’t matter. They wouldn’t cancel it.
And watch out during sales. They will have a buy three get three free, but you will definitely pay for the three most expensive and the three cheapest items free. Which I guess is normal. Feels sneakier here.

Bath and Body Works!! Is a total SCAMMER!! WE AS CUSTOMERS NEED TO STOP FALLING FOR THE BUY 3 GET 3 FREE BECAUSE ACTUALLY WE ARE NOT GETTING ANYTHING FREE!! I'M DONE WITH THEM AT THIS POINT. I KNOW I AM ON THE AWARDS LIST BUT NEVER GET ANY COUPONS;I FEEL LIKE THEY ONLY SEND AND GIVE TO CERTAIN PEOPLE. BUT QUICK TO TEXTED MY PHONE WITH FALSE PROMOTIONS! WILL NOT BE DEALING WITH THIS COMPANY ANYMORE!!

Doesn’t even deserve one star I love the product and candles but the phone representatives are rude and unhelpful. I placed an order over the phone because I never received my 20% discount. The phone representative said that they could give me the 20% discount and place the order over the phone which I did the order did not go through properly, although it did take the money out of my account. They said that I would have to wait 3 to 5 business days for the money to go back into my account. I never received it and we’re on 12 days now and they keep telling me that there’s nothing that they can do the charge will eventually fall off. They don’t know when they can’t help me. They kept repeating the same policy that it’s 3 to 5 business days even though it’s been well past the 3 to 5 business days I have called a few times this week and spoken to a supervisor twice. Told I would get a call back from a supervisor never received one spoke to a supervisor again this morning and told that there’s nothing that they can do every time I opt in to do the questionnaire at the end of the phone call to rate the phone call. They cancel me out of it so that I can’t very very poor customer service through the phone representatives will never shop online again !!!

I placed an order of items for my Daughter's birthday a week ago and the order still has not shipped. I went online to request order cancellation and the virtual assistant said I only had 15 mins after order placement to cancel. I called customer service and spoke to a human today and she told me that the order is still being assembled and has not shipped. I asked her to cancel the order please since it has not shipped or even boxed for shipment. She told me the order cannot be cancelled, I will have to wait for the product arrival and then take everything into a store for a refund. That is absolutely ridiculous... It didnt even take a week to ship out during COVID, what is the hold up and why cant it be canceled?

I am filing this complaint regarding an unresolved refund and pricing issue with Bath & Body Works.

My original order included several items. I picked up two items in store, while the remaining items were shipped. The package was damaged in transit and returned before it was ever delivered to me.

After contacting customer service multiple times, I was eventually told that I could place a replacement order and that Bath & Body Works would honor the original discounted prices from my first order. I was also told that the difference would be refunded to me.

Based on the agreement and the pricing, I should receive approximately $147 back. However, Bath & Body Works is now saying that they will refund only about $90, and I have not been given a clear explanation for the missing amount.

There were also discrepancies between the invoice total and the individual item prices, which made the situation even more confusing.

I have contacted customer service several times and have repeatedly had to explain the same situation from the beginning. Despite all of these conversations, the issue remains unresolved.

Desired Resolution

I am requesting that Bath & Body Works:

1. Review the full history of my original and replacement orders.
2. Honor the pricing agreement that was made by customer service.
3. Refund the full amount owed to me, approximately $147, rather than the approximately $90 currently being offered.
4. Provide a clear written breakdown explaining how the final refund amount was calculated.

This issue has already taken a significant amount of my time, and I would appreciate a prompt and fair resolution.

Warning to customers planning on using the Rewards Program, Caveat Emptor…Buyer Beware!!!!
When you attempt to use your $18.95 reward on Emailed “sales”, the full retail price is applied to the first item…the sale price is only applied to additional items. Definitely a “bait & switch” deal.
Also, the wallflower scent holders leak & drip gooey liquids.

Bath and Body Works system update autogenerated and autofilled a "new" email for my 5yr old account. I called to fix the issue and was told that they do not have a way to update email addresses, that I would need to delete my account and set up a new account losing all of the reward points accumulated and disrupting the current $123 order that may or may not be refunded in 10-12 weeks AFTER it's projected delayed delivery date and return is processed. What a scam! This creates a severe security breach. Whoever actually has the email their system generated and auto filled now has access to my account and payment information. This will be the last time I shop at Bath and Body Works. The hassle and risk is not worth it.

Bath and body works why would you come out with such a hot collection of nightmare before Christmas and not have enough for at least everyone to get something: my biggest disappointment is I order the candle holder on line first thing this morning and you guys waited to the afternoon to fill my order just to disappoint me by telling me the candle holder I wanted was sold out. So wrong!! And to the people out there reselling these items for 10 times more you truly suck!!!!

Would give them a zero if I could. It’s bad enough that their stuff is overpriced but it’s a piss off when they just dropped a collaboration collection and they sold out with an hour. Lost me as a customer. They need to do better!!