Serious concerns about how the Bar Standards Board investigates complaints
I am a director of IRAMA Pte Ltd and have personally dealt with the Bar Standards Board (BSB) concerning serious professional-conduct complaints about three individuals involved in litigation against our company.
My experience has left me deeply disappointed in the regulator's complaint-handling process and concerned about how members of the public can obtain meaningful scrutiny of barristers' conduct. Hugh Miall, Jessica Lavelle and Darren Malone.
**The complaints and supporting evidence**
My complaints concerned Hugh Miall (2025/3736), Jessica Lavelle (2025/3735) and Darren Malone (2025/3734).
The underlying litigation involved a disputed insolvency set-off, rent arrears and allegations about an agreement concerning scaffolding hire.
Gateley Legal, acting for insolvency office-holders, had written to the opposing solicitors on 29 January, 8 February and 8 September 2021 disputing important factual assertions, including the alleged agreement and supporting creditor position.
Despite that correspondence, related arguments continued to feature in subsequent court proceedings.
My central question to the BSB was not simply whether these barristers had advanced arguments against our company. It was whether the regulator had properly established what each barrister knew about the contradictory material, when they knew it, and whether the courts were given an accurate picture.
**The three barristers**
Hugh Miall's skeleton argument of 19 June 2024 was one of the documents I asked the BSB to examine. I wanted to know whether the earlier Gateley correspondence had been included in his instructions or hearing bundle.
Jessica Lavelle's skeleton argument was dated 3 April 2025. On 4 April 2025, material concerning the Gateley letters was served on her instructing solicitors, before the hearing on 7 April. I asked whether that material was passed to her before the hearing and how it was addressed.
In Darren Malone's case, I raised questions about his professional authorisation, court-facing work and involvement in the litigation. I asked the BSB to investigate his activities individually and by date.
These were questions requiring examination of documents, instructions, dates and professional responsibilities. They were not allegations that an adverse court result itself established misconduct.
**The BSB's handling**
The BSB acknowledged the three reports submitted in December 2025 and subsequently confirmed the individual case references.
All three complaints were closed in March 2026.
One particularly disappointing detail was that the closure correspondence concerning Hugh Miall used female pronouns, it added to my concern about the care taken with individual complaints.
**What I believe the regulator should explain**
I wanted a clear, evidence-based explanation of whether the BSB had examined the relevant barristers' instructions, briefs, electronic bundles and communications with their instructing solicitors.
I also wanted to understand how it distinguished between a barrister advancing a disputed case in good faith and a barrister knowingly or improperly presenting an inaccurate factual picture.
I did not receive answers that satisfied me on those central issues.
**My conclusion**
Regulatory accountability matters particularly where litigants in person are trying to raise concerns about the conduct of experienced legal professionals. I believe the public should be able to see how such complaints are investigated and why particular evidence does or does not justify further action.
I hope the BSB will provide fuller explanations of the specific investigative steps taken in these cases and improve the transparency of its complaint-handling process.








