After the eye test at Polegate yesterday the optician squeezed in an extra test in order to refer me to the hospital since there was a query to be checked by the hospital. I was unable to find frames... Vis mer
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Thank you to the team especially Kelly for always accommodating us without feeling rushed. My daughter's always looking forward to have her eyes checked because of the team's warmth and kindness. Step... Vis mer
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The staff were friendly, professional, and very helpful throughout the whole appointment. The eye test was thorough, and everything was explained clearly without feeling rushed in any way. As it happe... Vis mer
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I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... Vis mer
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Informasjon om virksomheten
Om Barracloughs the Opticians
Skrevet av virksomheten
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Skrevet av virksomheten
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Kontaktopplysninger
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, Storbritannia
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4,8
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720 anmeldelser
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Har svart på 75 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great Opticians
I have used this firm to care for my eyes for over 30 years...they diagnosed my glaucoma early and referred me to the hospital for prompt treatment. I have also been impressed by the service and all the staff lovely. The new optician I saw a couple of days ago was efficient and informative it was a pleasure to have my eyes checked. I would only use this firm and would thoroughly recommend them.
11. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Barracloughs the Opticians
Ann you have really made us smile with your absolutely lovely feedback! And 30 years is SO loyal, thank you so much! We're always happy to help and it means the world to us that you are very grateful for the eye care you have received during all those years.
A personal service is what really counts, more today than ever before to be honest, and recommendations are so valuable to us as a family-run business, we really appreciate you doing this.
Thanks again and we look forward to seeing you again next time!
Individual and empathic care
I was so grateful to be treated as a valued individual - sadly rare these days.
I reported sudden blurred vision, and was very promptly referred to the NHS. The problem turned out not to be an emergency, but it could have been, and was taken very seriously, potentially saving precious time.
I just want to say thank you for the thorough, and empathetic treatment I’ve been given, (and all with a warm smile!).
11. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Barracloughs the Opticians
Mrs Hilton, this is so lovely to read - thank you so much for sharing your experience.
It's really reassuring to read feedback like this and we're very happy that all was well in the end with regards to your referral. Mr Fowles is an extremely meticulous optometrist, we have no doubts that you were in safe hands! You're most welcome for the service (and the smiles!) you received and we are very grateful to you for choosing Barracloughs as your opticians in St. Leonards.
Take care and we look forward to your next visit!
Very helpful in choosing my spectacles…
Very helpful in choosing my spectacles and explaining everything to me. Great aftercare from the team in Bexhill.
5. juli 2025
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Svar fra Barracloughs the Opticians
What a great way to start the day, reading this lovely feedback! Thank you so much Marlo, this is fantastic.
Memorable aftercare is essential so we're pleased that this was a highlight for you!
We look forward to seeing you next time 😀
Svar fra Barracloughs the Opticians
Thank you Mr Dearling, those are two things which we always aim for. Thank you for choosing Barracloughs and we look forward to your next visit!
Friendly and helpful staff
29. mai 2025
Svar fra Barracloughs the Opticians
Very kind Mr Mouland, thank you! And we have friendly customers which makes it so much more worthwhile - we really appreciate you taking the time to share your experience!
Take care and we'll see you in a few days! 😀
first ever hearing test
first ever hearing test. confirmed what i thought but everything explained
3. juni 2025
Svar fra Barracloughs the Opticians
Thank you David, we hope the hearing assessment went well - it's nice that you had confirmation and we thank you for choosing Barracloughs!
As usual the examination was detailed…
As usual the examination was detailed and good. The information was well explained.
4. juni 2025
Svar fra Barracloughs the Opticians
Thank you Kristina, we always aim to keep our level of service consistent so we really appreciate you saying this!
Thanks so much for choosing Barracloughs and we look forward to seeing you again next time!
Best eye care in Bexhill on Sea
Nuleen gave me what was probably the most thorough eye examination I have ever had. She took the time to show me the results of the photos of my eyes.I found her demeanor to be friendly and felt comfortable during my examination which was carried out in a very professional manner, thanks also go to Joanne for helping me choose my new frames and lenses and carrying out the measurements, well done.
31. mai 2025
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Svar fra Barracloughs the Opticians
We are so happy reading this feedback, thank you! Nuleen is so focused and so passionate about her work, we're really pleased you enjoyed your visit based on this and on Joanne's helpful manner and supreme dispensing skills 😊
We look forward to seeing you again!
Very thorough eye examination
Very thorough eye examination. Referred me for a cataract procedure (which I was hoping they would do) but also managed to improve my vision significantly with new glasses. Personable and friendly too.
10. mai 2025
Svar fra Barracloughs the Opticians
Such wonderful feedback, thank you Peter! We're so glad to have helped you, and we really appreciate your feedback.
Thanks for choosing Barracloughs in St. Leonards as your opticians!
You know where to find us should have any queries with regards to your vision.
Excellent experience …
Both the optician Ritz Cannell and Katy the dispensing optician were extremely thorough and answered all my questions in detail. They put me completely at ease and I felt confident that I was getting a very professional service.
6. mai 2025
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Svar fra Barracloughs the Opticians
Amanda we really appreciate this feedback! Thanks so much for choosing Barracloughs and we are really pleased to read how happy you were with your visit!
We'll pass on your feedback to the team - it will bring a smile for sure 🙂 Thank you again!
Kaydon is always treated so amazingly…
Kaydon is always treated so amazingly each and every time we come into store- Kaydon is Autistic and has Pathological Demand Avoidance, and every staff member uses a calm tone, and makes sure that Kaydon is aware of every step of the process, asking permission to measure his head for his new glasses etc, and just going above and beyond with his 101 questions, and rather specific requests! Its a shame that I can not remember the staff who were working yesterday, because they were all incredible- The optician herself was the kindest woman ever, calm, patient, understanding and seemed to have clicked with my son instantly, which is a rarity. Kaydon always looks forward to his optician appointments, and as a parent, I look forward to them too! Its always warm and welcoming, and Battle is a credit to your business, the ethos of the business, and is leading the way for Autism friendly services!
6. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Barracloughs the Opticians
Stephanie this feedback really did make us smile. Thank you so, so much for sharing (and apologies for the delated reply - the Trustpilot email became buried!).
It's so lovely to read that both you and Kaydon felt comfortable during your visit and that you both look forward to the appointments! We'll pass on your kind words to Nuleen Panday who saw Kaydon for his eye care - it'll no doubt make her day too!
Kathrine and Avril were also in that morning so we'll be sure to make sure they read how happy you and Kaydon were.
Honestly, it means so much to us to read feedback like this - thank you again Stephanie. We really appreciate you choosing Barracloughs 💖
Thankyou Barracloughs!
From Barracloughs I received a superb eye test, followed by sizing and fitting for two pairs of glasses - all incredibly thorough and detailed. I was really impressed with the service and the friendly staff. I highly recommend these opticians.
22. april 2025
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Svar fra Barracloughs the Opticians
Martin this really made us smile, thank you so much for your feedback! This is exactly why we love doing what we're doing - hearing honest feedback like yours tells us we're doing the right thing.
Recommendations are so valuable to us too, so we really appreciate that - thank you! We look forward to welcoming you back.
Was seen by Trevor Amey who was…
Was seen by Trevor Amey who was absolutely fantastic and such a lovely person . Great manner and very thorough and explained a lot of details to me on the xray etc . I felt listened to and did not feel rushed . I then chose my designer glasses with the help of Victoria ( lovely blonde lady ..hope thats her name ) who is on same wavelength as me and instinctively knew what type of thing I was looking for seeing as these were going to be a premium purchase this time round . I'm really looking forward to collecting my new specs !! Sarah x
17. april 2025
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Svar fra Barracloughs the Opticians
This is such lovely feedback Sarah, thank you so much for sharing! Trevor is really very meticulous in his ways and it often gets noticed. You're spot on with the name, it was Victoria! And we've shared this feedback with her and Trevor too - they'll love to read this.
Thanks so much for choosing Barracloughs and we look forward to seeing you again 😃
Great Experience
I was given an excellent eye test by Ritz at Seaford followed by a very informative and considered consultation about lenses with Kate. I can't speak highly enough of the care shown to me at every stage of the process. My new lenses are helping a lot with my struggles with glare.
1. april 2025
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Svar fra Barracloughs the Opticians
Eileen this is wonderful to read! We have shared your kind words with Ritz - she will be thrilled to read this 😀
It's amazing to read how well you're getting on with your new lenses too! Thanks for choosing Barracloughs and we look forward to seeing you next time!
Great & thorough eye test 😁
16. april 2025
Svar fra Barracloughs the Opticians
Thank you so much Andrew, we really appreciate the feedback 🙂 Thanks so much for choosing Barracloughs and we look forward to seeing you again!
The lady was very friendly extremely…
The lady was very friendly extremely thorough on my examination and explained things simply and clearly...
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Barracloughs the Opticians
This is great feedback, thank you Ellie!
We always aim to provide a thorough sight examination and it's so important that each step is explained to you.
Thank you for your visit and we look forward to seeing you next time!
The staff at Seaford are great
The staff at Seaford are great, amazing services.
5. april 2025
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Svar fra Barracloughs the Opticians
Thank you so much Miroslava! They're a fantastic team and we'll make sure they see your kind words!
Thank you for choosing Barracloughs as your opticians in Seaford 🙂 We look forward to seeing you next week!
Most trustworthy staff and are given…
Most trustworthy staff and are given sound
advice so I feel confident of a good result
26. mars 2025
Svar fra Barracloughs the Opticians
"Trustworthy staff" - that means a lot to us, thank you! Thanks so much for choosing Barracloughs in Polegate and we look forward to seeing you next time 🙂
Everything pleasant and professional
Everything pleasant and professional. So pleased I returned to this opticians.
Was with Vision Express for 2 bit years. Such a scruffy environment with quick in and out.
12. mars 2025
Svar fra Barracloughs the Opticians
This is lovely feedback Penelope! Thank you so much for sharing and we're so pleased you returned to Barracloughs 🙂 You know where to find us should you have any queries with your vision.
Thanks again and we'll see you next time!
AMAZING STAFF
The gentleman who did my eye test, I don't know his name, was amazing. He was informed me of everything that was being done, every step of the way. And the lovely lady, again I do not know her name , who helped me choose my glasses, was amazing, happy, helpful and very friendly. I absolutely love going to have my eyes tested here because all of the staff are SO FRIENDLY AND AMAZING
4. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Barracloughs the Opticians
This feedback is just wonderful to read, thank you so much for taking the time to write this.
We're really pleased to hear that you were pleased with your visit and the service received.
Thanks so much for choosing Barracloughs and we look forward to your next visit!
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