Banwood Anmeldelser 12

Bought a bike and scooter - really disappointed, very poor quality for the price. There are much better, cheaper alternatives

I’ve received an excellent customer service from Anna Lena. She solved my case quickly and offered the best solution. We are more than happy and highly recommend BANWOOD. I can’t understand the negative feedback regarding the customer service and experience. They replied to my first email within a few hour and everything
Has been solved so quickly. Thank you, again.

My order was returned to sender and I have been forced to do daily emails, website enquiries with no response. I would like to know where my order is? And it should be cancelled and refund me my money. This is such a disappointing experience

Amazing customer service, beautiful and durable products. Keep up the great work.

Brilliant customer service from Alicia - actually the best I've received in the UK by far.
High quality, good range of product selection, very pretty styles with beautiful details. Very happy with our pink scooter and Classic bike. Highly recommended! Thank you✨️✨️✨️✨️✨️

NON COMPRATE!
Non rispondono a nessuna email, non ci sono modalità di contatto. I tempi di spedizione sono una presa in giro. DIFFIDATE, SE POTESSI DAREI MENO DI ZERO!! Sto aspettando l’ordine da inizio agosto, zero conferme, niente di niente. È il regalo di mia figlia per il compleanno, vergognatevi. Ridatemi i miei soldi.

I paid in full and was told delivery would be 5-7 working days. A month later no bike and no response to emails. A terrible company with no customer service which I will have to do a credit card reclaim on to get my money back. Very upset daughter as it was meant to be a birthday present.

Non credete al fatto che la spedizione avviene in 5/7 giorni come scrivono sul sito, è una menzogna, una volta fatto l'ordine passano settimane senza ricevere nemmeno una mail sia di conferma che di spedizione, e se provate a contattarli non vi risponderanno mai, una vergogna.

Un service après vente efficace !
Après une commande Banwood malheureusement égarée par la Poste Française, j'étais un peu inquiète à première vue en me rendant sur la page Trustpilot de Banwood sur leur capacité à m'aider dans cette affaire.

Mais j'ai été très positivement surprise : le service Banwood m'a aidé dans mon dossier avec la Poste française pour que mon dossier permette un remboursement par la Poste à Banwood qui m'a ensuite renvoyé le produit qui avait été égaré par le liveur de la Poste.
J'ai trouvé la démarche très professionnelle et me conforte dans ma volonté d'acheter d'autres produits sur cette marque.

Pedido hecho el 19/04. Estamos a 07/05 y no sabemos nada de la bicicleta. Ni nos informan de un problema ni nos llega email de expedición. Nada. Estamos a la espera de una respuesta por email que tampoco llega.

Si alguien lee esto y quiere la bici para una fecha concreta, QUE NO COMPRE!!! Lo de los 5/7 días de plazo es una flagrante mentira.

PESSIMI. Ordinato il 25 novembre con una promo la bici e un casco, dopo due settimane e numerosi solleciti mi hanno detto che il casco era out of stock e aspettavano il rientro. Al momento dell’acquisto lo dava disponibile e nemmeno un e-mail per informarmi mi hanno domandato. Ad oggi 20 dicembre sto ancora aspettando. MAI PIÙ

Ordered and was told the item would be here in time for Christmas, that was not the case. Very disappointed as I could have purchased else where and had it for Christmas. Instead I have a very upset little boy!