بنك مصر Anmeldelser 

I am extremely disappointed with this bank’s unethical fee structure. They charge 220 per month for the account but do not disclose it clearly—it doesn’t even appear in the regular statements! Worse, they only deduct this fee when you try to close the account, which is a deceptive practice.

Additionally, they charge 10 AED per page for printing bank statements, which is outrageous when most banks provide this service for free. The lack of transparency and excessive hidden fees make this bank untrustworthy. I strongly advise customers to look elsewhere for fair and honest banking.

The most horrible customer service ever, they said at the website 24/7 no one will answer the phone for days, no management, Zero response.

مشغلين شويه حراميه في قسم السيلز
يجيلك مكالمه من رقم ارضي وتكلمك واحده تعرض عليك تقسيط مديونيه كارت مشتريات على تلات سنين وبعد ماتوافق على كلامها تكتشف انها فعلت مايشبه القرض بفائدة تراكميه عاليه جدا وكل ده بدون موافقه كتابيه منك ولا اي مستندات ولو طلبت تلغي الي هي عملته موظفين خدمه العملاء يوضحوا أن ده مش ممكن وان الاكشن تم ع الحساب بالفعل ولو عايز تلغيه يبقى لازم تعمل سداد معجل للقسط وطبعا بعد حساب فواءد السنوات القادمه ولما تعمل شكوي في البنك تتفاجأ أنهم اغلقوها بدون علمك
منتهى قله الادب وعدم الاحترام في التعامل مع العملاء وطريقة جديده للاحتيال والنصب على المصريين
لو جالك اتصال من موظف من قسم المبيعات أو كروت المشتريات اقفل السكه في وشه فورا

م: المحترم ا/حسن عبدالله رئيس البنك المركزي تحيه و بعد
أتقدم بشكوي ضد ناني عبدالرحمن عبد الواحد اسماعيل الموظفه ببنك مصر الإمارات حيث انها في ٧ أبريل 2022 اقتحم قسم التجمع الخامس منزلها بشارع ٢٨ خلف مدرسه اخناتون وتم القبض عليها تمارس الرذيله مع رجل و كان هذا اول خميس في رمضان وفي القسم لان الرجل عجوز تن عمل عقد عرفي حتي لو يسجنوا و تم إنهاء عقدها من بنك العقاري العربي و كذلك تم تحويل أولادها من مدرسه الشويفات الشكاوي المقدمه ضدها في البنك و المدرسه و تفاجأت بمنسبها الجديد في بنك مصر الموقر و كأننا نكافأ كل عديم ضمير
سيدي هي لا تصلح و لا تؤتمن علي أموال من تنام مع الرجال مقابل مال لا تؤتمن علي أموال و لذا ارجو اتخاذ اللازم و ابعدها عن البنك حيث انني بصد نشر هذه القصه في موقع البنك و هذا ليس تهديد ولكن الامانه تطلب هذا وشكرا لتفهمك انا كنت ساودع مبالغ في هذا البنك ولكن لوجود مثل هؤلاء اللي مستعدين لعمل اي شيء من أجل المال تراجعت و ارجو اتخاذ الإجراء اللازم وسوف يصل الموضوع للرياسه لمحاربة الفساد

Terrible Experience with Bank Misr
Opening an account with Bank Misr has been the worst experience ever. I was told that after 15 days of opening the account, I would receive my card when I arrived in Egypt. However, they messed up the data entry, and now no one knows which branch I should go to in order to get my card. Since arriving in Egypt, I’ve been going from branch to branch searching for my card, and yet I still haven’t received it. If you value your time and peace of mind, I strongly recommend finding another bank. This has been a complete waste of time.

هو أنا لما أحط ايداع في الماكينه وملقيش الفلوس وابلغ شكوي في كول سنتر وتقولي اترفضت وفرع البنك يقول مفيش شكوي كتابيه يبقي أنا فلوسي كده أتحمت ولا اتسرقت يا ريت متمسحش الشكوي وحد يرد عليه

The worst bank ever! The worst customer service! They are very ignorant

I have been a loyal customer of Bank Misr for over 30 years, but the recent experiences with their customer support have been extremely disappointing. As a resident of the UK, my primary mode of communication with the bank when I have a problem with Bank Misr Internet banking is via email. Unfortunately, I have received nothing but automated replies, with no real effort from the support team to resolve my issue (Complaint number 3117482).

The level of bureaucracy and the lack of genuine assistance are appalling. Despite my long-term association with the bank, it seems that no one cares about customer satisfaction anymore. The inability to address even simple problems effectively highlights a severe flaw in their customer service approach.

I urge Bank Misr to improve their support system and provide the necessary training to their staff to handle customer complaints efficiently and with a personal touch.

Dr. Moustafa Abdou

This bank is the worst and customer service is rated at zero. Only two employees work in customer service and the wait is at least four hours. Wright the Director plays Candy Crush

Worst bank ever, your privacy is 0, they don't even care, asked rhem to update my personal data asap as on the application online and it's almost a month and they still didn't, all my personal data is going to another person, made 2 complaints in there call center and still no resp5and no action from there side and my privacy still being invaded... can't believe it..and really don't recommend this bank to anyone...

رائع جدا 😍🥰

🥰😍😍😍😍😍😍😍😍

As a foreigner in Egypt, I have had two accounts (EGP and Foreign) with Banque Misr for 4 years. They are not only the worst bank I've ever dealt with, they are the worst company/organization overall throughout my whole life that I've ever had the displeasure of dealing with. Their customer service (inside the bank and especially on their hotline), is completely unhelpful and not knowledgeable about any of their polices. I have visited many different branches all over Egypt and most are the same. I've met less than 5 employees over the years that were actually helpful and knew what they were talking about. None of their internet services have worked for me for 2 years (app, IVR, etc.) and nobody has been able to help me. The info you recieve is based on whomever you are speaking with because none of them actually know or adhere to their policies.

The worst support I have ever seen
don't put your money there..
No support and they don't understand anything.
I asked one about transfer money and he said that no fees then I found 1500 EGP took from me.