Ballard Designs Anmeldelser 

I am beyond frustrated with my experience with Ballard Designs. I ordered a custom stool on July 31, with an estimated delivery date between September 30 and October 4. After months of waiting, I was informed in November that the delivery would be delayed until mid-November. It is now December 1, and the order STILL has not shipped.

When I requested to cancel the order due to these repeated delays, I was told that custom orders cannot be canceled and that delivery dates are merely "estimates." This policy is unreasonable—how can a company take my money, fail to deliver within a reasonable timeframe, and refuse to offer a refund? At this point, I have lost all confidence in Ballard Designs' ability to fulfill my order, let alone provide reliable service.

The lack of communication, failure to meet deadlines, and rigid cancellation policy make this one of the worst customer service experiences ever. Ballard Designs, your customers deserve better than empty promises and endless delays. I will not be ordering from this company again and urge anyone considering their products to look elsewhere unless you want to risk waiting indefinitely for your items.

It is impossible to complete an order on the website of Ballard Designs. PayPal has not been working since August. It generates an error code. I have contacted PayPal's helpdesk and they informed me that the issue has to do with the website's settings, and that I will not be encountering the same problem ordering from any other website (which is true). Then I reached out to the customer service of Ballard Designs, hoping that their IT team would solve the issue as soon as possible. Unfortunately, that has not been the case. Apparently it is not important that customers are unable to process a payment.

Absolutely despicable company that misdelivered my table set twice and I had to send countless emails before I received an AI bot response finally refunding me with a non apology. I wasted hours.. Avoid at all costs!!!!

Second time in a year I've returned an online purchase to the Nashville store and they canNOT get the return to my credit card! Something is wrong when you have to make multiple calls to the corporate office and don't get your return for over a month! - TWICE!!!

I’ve been an online customer of Ballard Designs for years & was happy to see them open an actual bricks & mortar store in my town. I am in the process of redoing another bedroom & bathroom, so I made a trip to visit the store for materials. A designer greeted me upon entry - great. I told her what I was there for. She said to please look around. Several minutes later the manager appeared, didn’t say anything...just gave me a scowling look over her glasses with eyebrows raised. So very unwelcoming. How would anybody ever feel comfortable shopping there after that. Pardon me for needing to see if anything in the store inspires my redo. It’s now very noticeable that there are never any cars parked in front of Ballards. This sort of thing is heavily responsible for the decline of big box retail. You’d think they’d realize this.

Worst customer service I have EVER experienced.

Purchased white glove service -- delivery person dropped product off. Had to plead for them to bring it up on the front porch (4 steps up -- no obstructions). Refused to unpack and remove box/packaging.

Called Customer Service which had THE WORST most insolent attitude I've ever received from any company I've ever engaged. At these prices? You've got to be kidding.

Been a customer for over 30 years...
Yes, there have been small issues in the past, but nothing to warn people about until now..
Last week 1/28/24 a pick up & exchange for large french armoire was canceled by their delivery service JBHunt, because it was damaged in their truck, the 1st damaged armoire was delivered Early Feb by JB Hunt.
Today I called B. D. and the the order for a new Pick up and exchange is sitting in a hold pile...Needs to be reviewed? Once JB Hunt picks this up from BD it takes them 2 to 3 weeks to contact me for a new delivery and pick up the 1st damaged one they delivered the first of Feb.
BD is unable to expedite shipping, unable to do anything except kindly say they are sorry.

Kara in customer service was absolutely wonderful. Possibly the best customer service experience that I’ve had. I made an error in my order. She was so helpful, quick, efficient, kind. She was extremely patient as I had commotion in the background of my call. I am very satisfied with the customer service! This company is a bit above my price point; but with customer service like that, I will be a returning customer.

Always extremely happy and satisfied with their products. Great sales. Amazing customer service in-store (Tyson's Corner, VA) and online. I have ordered everything from bedding, fabrics, lamp shades, home decor, lawn and gardening and rugs and I have not returned any items due shipping or qaulity.