Balfe's Bikes - Waterloo Anmeldelser 

I recently bought a Specialized Allez E5 from Balfe’s. Overall the experience was very positive and the staff was friendly. There was a sort of delay on the day of bike collection which caused slight disappointments but it was more attributed to fixing some issues with breaks, so glad due diligence was done.

Balfe was also later able to compensate for me for a sudden price drop just days after buying the bike which I think was a great gesture and speaks about their focus on customer experience.

Balfe's Bikes in Waterloo makes the purchase of my new gravel bike a joy! The bike was ready assembled at the shop, and I got to test-ride it on the road near the shop, and final adjustments were made before leaving the shop. Friendly and very helpful staff. Very happy with the service... and the bike, of course.

Helpful and knowledgable staff.

Had a thorough maintenance service and then followup checks to adjust new brake cables earlier this year. Good service and helpful staff. Bike shop is in a good location near Waterloo Station.

Staff in there are absolutely great. I called up about a bike and they built it and held the bike for me so I could come in and try it out first. Got to test ride it inside and out the shop. Really helpful staff!

Brilliant service! Prompt and efficient delivery. Thank you so much! Bike was half price too - result!!

Great range of products, good prices, and super easy in-store returns. Thanks Balfes

Helpful and friendly staff when buying shoes

The team at Waterloo identified the problem I was having and sourced a new motor from the manufacturer under warranty. Great service.

Really grateful for all their wise help and advice.

Balfes bikes is literally the best bike shop/franchise in London, since Brixton cycles closed down I struggled to find a shop were the main core value was customer satisfaction. They have expert Machnics and are good value.
Feels more like a family then a generic bike shop

On the day of picking up my bike i couldn't fault the guy dealing with me, very attentive, but the process leading up to this felt very pushy in terms of purchasing the bike. i don't think they mean it to come across this way as i think the issue might be more of a storage problem and the need to free up space, but as a customer this isn't my problem to solve and being chased for payments or pick up is off putting.

Amazing support in consulting the best bike for you and social ridings on Saturdays!

Great price, quick pick up and friendly service

5* Service from start to finish. Cormac was fantastic he could not to enough for you. My daughter is a very happy girl with her new bike. We will definitely be coming back 10/10

Super helpful as ever - all went well

Super friendly

Everyone at Balfe's Waterloo is incredibly helpful, knowledgeable and friendly. Nothing is too much trouble.

Balfes have been amazing throughout my selection and then purchase of a gravel bike on cycle to work scheme. I’ve really appreciated their friendly guidance throughout