Aviapartner Anmeldelser 

4 koffers zijn al op schiphol maar avia krijg je niet te pakken echt heel slechte partij

Niet bereikbaar, terwijl koffers op Schiphol zouden staan. Belachelijk hoe dit bedrijf mensen systematisch blijkt te negeren. Het gaat om levensmiddelen in de koffers!! Nachtlenzen, medicatie, alledaagse hulpmiddelen etc. Ik kan het gewoon niet geloven dat deze organisatie bot gezegd LAK heeft aan de spullen van mensen. Geen reactie op mailcontact, geen reactie op telefonisch contact. Ik roep alle gedupeerde op om samen juridische stappen te zetten. Dit bedrijf verdient het niet om een legale entiteit te zijn!

(Ik mag geen links plaatsen, maar ik heb zojuist een artikel gelezen dat aviapartners flink gaat uitbreiden in Spanje...)

Bizar voor woorden dat ze niet in staat zijn hun werk te doen, maar wel denken aan uitbreiding. Het is echt te sneu voor woorden. Trieste lui. Ik vind nog steeds dat we ze als collectief moeten aanklagen!!

Aviapartner took 2 hours to offload all check in luggage of all passengers from Aegean flight A3624 on 18 August in Amsterdam.
Also there was no assistance attendant present at the service desk at Belt 17 to assist passengers.
Pathetic service

Aviapartner is een hele slechte partij, zelfs hebben ze stellingen neer gezet waar ze de koffers inzetten omdat ze zelf geen controle meer hebben. 3 koffers zijn kwijt, deze zijn op Schiphol, mail wordt niet opgereageerd en telefoonnummer niet bereikbaar

2 koffers al een week zoek, niemand neemt telefoon op of reageert op de mail. We kregen telefoon dat de koffers bezorgd zouden worden, werden ze niet. wel staan ze als 'delivered' in het systeem. Leugenaars zijn het en/of dieven. Hebben ze de koffers als 'bezorgd' aangemerkt en ze illegaal doorverkocht?

A understaffed office with know clue what is happening with the luggage they are handling.

Koffer ligt al 3 dagen op schiphol. Aviapartner neemt niet op. Kantoor in aankomsthal bij band 2 was dicht door personeelstekort. Op emails wordt niet gereageerd.

Aviapartner reageert niet op email, telefoon tevens niet op locatie Schiphol om kwijtgeraakte bagage terug te krijgen. Volgens de vliegmaatschappij heeft Aviapartner de koffers reeds 10 dagen in bezit.

Jokers, waited for hours

Trotz Ortung unsres Koffers fühlte sich niemand zuständig
Warten jetzt schon 2 Tage auf unseren Koffer der zwischenzeitlich schon bei einer anderen Fluggesellschaft gefunden wurde ( wo sich sofort jemand Telefonisch meldete )
Wurde dann zu Aviapartner gebracht
Seitdem keine Rückmeldung mehr
Werde den Flughafen zukünftig meiden

Worlds worst services. They work with Vueling and have not loaded the luggage of an entire flight. Its been 5 days and they have not informed on where and when we will receive the luggage.

My suitcase arrived damaged in Nice. I filed a complaint at Aviapartner's desk in the baggage hall and was told that the registration details of the complaint would be sent to me in an email shortly. The email never arrived and subsequent attempts to contact Aviapartner over several days have all failed. For example, I was kept waiting in a telephone queue for more than 10 minutes ("There is more than 5 minutes waiting time", "There is less than 5 minute waiting time") only to be greeted with a final "All lines are busy, call again later. Click". I still haven't been able to get the registration details of my complaint, which is necessary for reimbursement of the damage. Reading all other reviewers' experience with Aviapartner, the conclusion is that this is a terribly mismanaged company that should be avoided at all cost.

Bagage kwijt op 2 mei op Brussel airport. Vervolgens een gepingpong tussen Aviapartner en transportbedrijf Dynalogic. Uw bagage ligt bij het depot van de vervoerder. Vervolgens zegt het transport bedrijf dat de bagage niet bij hen ligt.

Ondertussen mails gestuurd want telefoon wordt niet opgenomen. Sta je eindelijk 1e in de wachtrij wordt de verbinding verbroken..

Kan ik ook -5 sterren geven???

Jessica vsn Aviapartner op luchthaven BRU heeft ons fantastisch geholpen om onze geboekte vlucht naar San José ook om te zetten naar de benodigde ticketnummers. Iemand die snapt wat een gastvriendelijke en proactieve houding is. Dankzij haar kan onze vakantie daar beginnen.

Rude, nasty and shameless attitude by Aviapartners staff on Monday 27th February 2023, handling the IBERIA 3205 flight to Madrid (19:50h), at the Brussels Airport, check in counter and boarding gate A49. Treating passengers disrespectfully, specially disabled, old people and children, in a humiliating and daring attitude. Amazing!

Terrible and messy organisation at the boarding gate A49, the flight was delayed and took off at 20:39 and cheeky Aviapartners employees showed no respect to passengers. Please train these people on manners and languages too!!!!

Shameful and daunting experience at the Brussels airport with Aviapartners staff on the 27th of February 2023, IBERIA flight nº 3205, from Brussels to Madrid at 19:50h.

A lady who refused to provide her name at the check in counter and who very rudely and ironically finally said she was called "Lucy", did not command English or her job properly, or made herself understood clearly what eventually generated a terrible misunderstanding concerning the payment for excess baggage as she just said “the luggage is not in the system” and kept us waiting a long time before the security check, not being reassuring, assertive or asking or explaining herself properly.

After a long discussion she made a few calls to the Aviapartners team at the boarding door and gave our names, spelling them several times.

When we left the desk, we realized that she had put us -a three-member family with a child, his mother and a granny- on two different boarding groups, what made no sense.

When we got to the boarding gate, we asked the Aviapartners employee -a man- handling the flight to tell us the reason why we had been assigned two different groups (2 and 4), claiming our rights as passengers, and as we had paid over 700€ for the three airplane tickets.

We couldn´t understand why he was so rude, and said he was not going to help us as we had been impolite at the check in desk with his colleague “Lucy” and should wait at the very end of the line to enter the plane. So, we realized that this lady “Lucy” was actually calling his colleague to humiliate and punish us. When we asked repeatedly for his name, he kept refusing to tell us and then said in a cheeky way he was called "Nico".

“Nico” and “Lucy” kept a 75-year-old visual disabled granny, a mother aged 46 and a child aged 10 waiting endlessly at the boarding door. They treated us all with no respect, worse than if we were animals!

Some of the things the Aviapartner staff shouted sarcastically while we were walking through the finger were: “… go to Spain and don´t come back” “You are not my mother, don´t tell me what to do”, “oh no, clients are not always right”.

Never in my life I had been through such a disgraceful and shameful event.

Moreover, the flight was delayed over 30 minutes and the handling was poorly done.

This stupid f!Cking company should be extinction, they are rude, incompetent, and do not give a sh!t about the job they get paid to do. I have spent 1000s of euros doing their job for them, they sent it the one bag to two wrong addresses, lied and said that it was in random places, then after 100 euros in cabs I find out they are scapegoating. Check if your airline uses them, if so, get a new airline because they are cheap, arrogant, d!ckheads. They had better tracking systems for baggage in the 1970s

NO CONTACT TO BOTH MAIL AND MULTIPLE CALLS.
Suitcase went missing. These contained wedding gifts with emotional value.
Airline referred me to Aviapartners.
Sent a mail. No reaction.
Called multiple times, was put on hold for hours!
Aviapartners states on its own website that listening to customers is a CORE VALUE. In this instance this is patently NOT TRUE.
I will also file a complaint at the airline Lufthansa. They claim to put the customer first, however they choose to do business with partners such as Aviapartners. Very disrespectful. The least Aviapartners could do, is to confirm reception of the mail and to AT LEAST RESPOND TO CALLS TO A PHONE NUMBER AVIAPARTNERS ASKS CUSTOMERS TO CALL TO.

I wish I could leave zero stars. Waited over an hour for our baggage to arrive in Amsterdam and at the time of writing this we are STILL waiting. Because of this we had to reschedule our timetable for the afternoon.

Customer service = 0
Rudeness= 10
Waiting time for luggage = average 60’