Autrella Anmeldelser 

1 343
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

My usual shop where I service my Ducati had never used Autrella before, but they said Autrella was smooth and easy to work with, they approved my claim for a new clutch master cylinder and brake light... Vis mer

Vurdert til 5 av 5 stjerner

Excellence customer service- filed my claim for my motorcycle repairs and was instantly approved for the repairs. This is the 4th time they have paid for repairs for me and I truly appreciate the fas... Vis mer

Vurdert til 2 av 5 stjerner

Your are not providing the coverage that I have paid for. I still had to come out of my pocket hundreds of dollars to replace my front wheel and tire because you only delivered partial coverage. Now m... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

While the reimbursement for the covered part is greatly appreciated, the time to respond to the repair center was disappointing. I was traveling out of town when I received a brake failure notice.... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Bilforsikringsselskap
  2. også i
  3. Forsikringsbyrå
  4. Forsikringsselskap

Skrevet av virksomheten

At Autrella, we believe vehicle protection should come with real support and real people behind it. We specialize in service contract solutions for powersports, luxury, exotic, and specialty vehicles, helping customers and dealers access coverage options that fit their needs. Our team is committed to responsive service, transparent communication, and making the ownership experience easier when unexpected repairs arise.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

1k anmeldelser

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4,2

Alle anmeldelser

(1 343)

57 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Alex was very helpful and…

Alex was very helpful and knowledgeable. He kept in touch with me without being pushy and was quick to respond with an answer to any questions I had.

20. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor service, not honest dodge repairs

On 9/6/2020 a 4 year extended warranty was purchased which was to expire on 11/15/2024. I had an issue with motorcycle and the bike towed to the shop. the shop diagnosed the bike was towed to shop on 10/09/2024 and filed a claim on 11/14/2024 prior to policy expiration. An adjuster reached out and stated that he would come by and inspect the bike the following day at the shop. On the following day the shop was called by the same adjuster and was told that the inspection was now cancelled without giving a reason. The shop then reached out to Discount ESP and spoke with Wally who stated that once the warranty expires that the policy information is deleted from the system and he cannot find my information in his system. Another call was made again by the shop and Phil at ESP then said the bike was not covered and became angry and vulgar and said the claim was made after expiration of the policy which was clearly not the case. The shop which is a preferred service station and whom was also a recommended service station and never had any issue dealing with ESP prior before. Now I am being told that I am stuck with a 4,000.00 repair bill which should have been covered. I called the company myself and spoke to Alex who easily pulled up my policy information and claim information. They have not been truthful and do not want to fulfill my contractual claim. They did not even attempt to come in and look at the bike! Spoke with Wally and he stated he will look into and call me back following day, that was 2 weeks ago, still waiting for a call.

14. november 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Autrella

We understand your frustration with the current failure of your motorcycle. Unfortunately, your frustration is misdirected in this case. We were not made aware of an issue until November 19th, a full four days after your contract had expired. As was explained to you and your repair facility, all that needed to happen was a simple phone call from you or the repair facility prior to the expiration of your contract to report a potential failure. If that had occurred, we would have been able to open a claim before your contract expired and we would have been able to review your claim for coverage. Unfortunately, when a new claim is filed after the expiration of a contract, we are unable to open a new claim against an expired contract. After your recent review, we took the liberty of listening to all call recording regarding this matter, and the only person that got angry and vulgar was the owner of the repair facility towards our staff once he realized he failed to report your claim in a timely manner. It is worth noting that there was no issue with us approving and paying no less than three claims for over $3,700.00, well over twice your contract price, when your contract was active and had not expired.

Vurdert til 5 av 5 stjerner

Warranty Extension process

I just went through the process of renewing my extended warranty with Discount ESP. Alex was incredibly professional, knowledgeable and treated me like family. I very much appreciate the excellent customer service provided by Discount ESP and especially Alex. Thank you sir.

13. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Buy extended warranty BMW K1600 GTLGTL

Dealing with Franko Cardozo was really great. He was so easy to talk to. No pressure at all. When I asked he explained all the details and answered all my questions so I could understand exactly what I was buying. Great guy. I'm not an easy guy to deal with.

29. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ask for Alex if you need to start service

Alex is one of the best representatives I have encountered in a long time. He truly cares about answering any questions you may have. Alex is very professional, patient, thorough, and super pro-active. Due to his excellent customer service, I am considering buying another package for our other motorcycle. The process is easy and you will be surprised how the staff is available to lead you every step of the way. Highly highly recommend!

29. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Alex

Alex, my sales representative, was and is the most informative and quick responsive rep EVER!
Be honest nobody really wants to spend extra money on these types of products but if you feel the need Alex is your contact and ESP is the company. ⭐️⭐️⭐️⭐️⭐️

5. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Simplicity

The experience has always been easy and of the two claims on two separate bikes, I never encountered a problem.

29. november 2024
Vurdert til 5 av 5 stjerner

Agent was professional

Agent was professional, cordial, considerate and thorough.
He made the entire process easy and took special effort to make sure the plan suited my needs.

2. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quick response for a extended warranty

Requested a quote for my Harley Davidson motorcycle and received a quick response for an extended warranty. Devin Cardozo responded to my request and sent me the information. The process was easy and Devin answered all my questions. We worked out the best coverage and now I feel relieved having protection for the next three years. Thanks Devin for all your help.

2. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I called to sign up for extended…

I called to sign up for extended warranty. I spoke with Alex who explained the policy in detail and answered all my questions and concerns. I am a returning customer to ESP only left because I bought a BrandNew bike. Hands down great company and service

27. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience

From the initial phone call all the way through the process it was easy and done fast.. My sales rep was Devin Cardozo ask for him and he will get it done...

22. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

wait time

aside from a time issue, where the claim was submitted and the dealership had to wait almost 10 days before Discount ESP responded, but everything was covered and eventually the bike was fixed.

21. oktober 2024
Vurdert til 5 av 5 stjerner

Sales Representative (Devin) great to work with

I have not had to use the warranty process and hope I don’t have to. I went with DiscountEsp after reading many reviews. My sales representative, Devin Cardozo, was excellent to work with and provided the necessary information I requested to make a decision on purchasing the warranty. Ask for Devin, he responds in a timely manner and provides all the information you need. I will do a subsequent review if I have to make a claim. Thanks Devin!!

20. november 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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