Phil was amazing at aura insurance, made sure i was well informed when updating my mileage allowance on my blackbox policy. Very well mannered and polite. Would recommend. He is honestly a star and... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Spoke to Mia James at customer service. Was completely rude and ignorant towards me not letting me speak. Also very poor communication from aura in general as they don’t reply to emails or calls.
Go somewhere else ….thwy never cancelled my insurance because everything was right …. All what they try to do is harass you to cancel your insurance and try get money of you in any way…. Then ur force... Vis mer
They helped me after I missed a payment due to an unexpected event, they was very helpful and understanding and made the whole stressful situation less stressful, thank you!
Informasjon om virksomheten
Skrevet av virksomheten
Aura is a motor insurance provider that offers a range of innovative and competitive telematics insurance products. We are part of the Premium Choice group, which was founded in 1999 and is one of the UK’s leading independent insurance brokers. As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
Kontaktopplysninger
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Storbritannia
- 0330 127 4509
- www.aurainsurance.co.uk
3,8
Bra
208 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 45 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The lady that was helping didn’t catch…
The lady that was helping didn’t catch her name but she was a absolute diamond helped out so much
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards
Aura
Changing my information accordingly
I have recently moved and required information on what the process was to ensure all details were correct and amended accordingly. The member of staff on the customer support line that I spoke to was extremely helpful and friendly offering excellent customer service and support throughout the little time it took to amend the details this really helped with the process I would have found stressful to be done as smoothly as possible. Overall, a great experience for my enquiry to be dealt with at a very high standard of customer service. Extremely satisfied with the end result.
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi,
We're so grateful you took the time to leave us a 5-star review. Thank you!
Regards
Aura
Svar fra Aura Insurance
Hi,
Thanks for your review and for choosing Aura.
Regards
Aura
very friendly and helpful person i…
very friendly and helpful person i spoke up on the phone today
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi,
We're grateful for your review. It means a lot to our team.
Regards
Aura
Amazing customer service
Amazing customer service, the lady on the phone was efficient and very understanding with my questions and concerns. Couldn't recommend more.
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi,
Thank you for taking the time to share your positive experience. We value your feedback.
Regards
Aura
Great so far
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards
Aura
I spoke to Skylar over the phone
I spoke to Skylar over the phone, very nice and i received a quick response from her aswell! :)
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi,
Thanks so much for sharing your experience with us. We have passed your comments onto Skylar.
Regards
Aura
I am really happy with the price for my…
I am really happy with the price for my insurance. Hope this continues through the year.
11. juni 2025
Svar fra Aura Insurance
Hi,
Thanks for your review and for choosing Aura.
Regards
Aura
Very good customer service
Very good customer service. The lady on the phone with me this morning was incredibly polite. I cannot remember her name but she was lovely. First time with aura and so far so good, let’s hope it stays that way :)
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards
Aura
Svar fra Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards
Aura
Svar fra Aura Insurance
Hi,
We're grateful for your review. It means a lot to our team.
Regards
Aura
Customer Service Experience
The lady on the phone was very helpful! Explained everything very clearly and sorted the issue out swiftly.
23. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards
Aura
Svar fra Aura Insurance
We're grateful for your review. It means a lot to our team.
Svar fra Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards
Aura
The lady was really helpful today and…
The lady was really helpful today and dealt with my enquiry.
The only complaint I have is that the time waiting for the call to be recieved was long!
3. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi Henna
Thank you for your review. I am delighted to hear that our agent was really helpful.
Thanks Kate
Absolute scam
Absolute scam, we have now wrote to the ombudsman- my daughter changed her address and that cost £250, and then coz it’s a slightly more rural area wanted an extra £100 a month!. My daughter has been offered a company car now, and we gave them two wks notice that will be cancelling and they want the whole years money- as apparently you can’t cancel🤣. So now I have got the ombudsman involved. I am looking forward to this company being struck off. Do not use!. 2 Bob scam company.
16. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi Lucy
Thank you for taking the time to write your review.
Unfortunately, I have not been able to locate your policy as you have not given us any details.
We offer several options for customers who wish to cancel their policy. You can cancel by calling us, sending an email instructing the cancellation, or completing our online cancellation form. Only the policyholder may cancel their policy.
If there is an open claim on the policy when it is cancelled, the insurer will not issue a refund of the premium. If the claim is settled non-fault at a later date, the insurer may issue a refund of premium.
As your insurance broker, we do not set the insurance premiums; this is determined by the insurer.
One important factor in calculating your premium is the policy address. The insurer may apply an added premium depending on where the new address is. If you choose to pay monthly, we will adjust your payment plan to reflect any premium increase.
Please reach out to me at feedback@premiumchoice.co.uk. I look forward to hearing from you so I can help you.
Thanks
Kate
Svar fra Aura Insurance
Hi,
Thanks for your review and for choosing Aura.
Regards
Aura
I would like to thank Mia James
I would like to thank Mia James, For being so kind and helpful this morning. The way she dealt with the issue was amazing and i appreciate the help thank you
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi,
Thank you for taking the time to share your positive experience. We value your feedback. Your comments have been passed onto Mia.
Regards
Aura
Lisa helped make my experience as easy…
Lisa helped make my experience as easy and straightforward as possible so I owe a massive thank you to her for helping to give me piece of mind throughout the whole process
23. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aura Insurance
Hi,
Thanks so much for sharing your experience with us. Your comments have been passed onto Lisa.
Regards
Aura
Good price and easy to use website
21. mai 2025
Svar fra Aura Insurance
Hi,
Your feedback is much appreciated.
Regards
Aura
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