Extremely poor communication and…
Extremely poor communication and follow-through from Audi Australia.
I have been dealing with unresolved issues in my Audi for over 21 months, starting when the vehicle had approximately 5,000 km on the odometer. The car has travelled less than 15,000 km in total. While the vehicle itself has had multiple defects, the most frustrating part of this experience has been Audi Australia’s persistent lack of correspondence and failure to engage meaningfully.
Since mid-2024, I have repeatedly reported an ongoing MMI / Apple connectivity fault, where the system intermittently fails to load user information and will not connect to Apple services, leaving navigation, music, and phone connectivity unavailable. This issue has been escalated to Audi Australia multiple times with written descriptions and image evidence.
Despite this, Audi Australia routinely takes days or weeks to respond, if at all. I have sent more than 23 documented emails attempting to obtain clear answers on responsibility, repair outcomes, and next steps. Requests for written confirmation of what fault was identified, what repair was carried out, or whether the issue is repairable have regularly gone unanswered. When responses do arrive, they are often generic, procedural, or contradict advice given by dealerships.
I have repeatedly been instructed to collect the vehicle without Audi Australia confirming in writing that faults were actually repaired. Responsibility between Audi Australia and individual dealerships has been unclear, leaving me to chase updates and coordinate communication that should be handled internally.
For a brand positioned as premium, this level of communication and customer care is unacceptable. The lack of timely, transparent correspondence has turned what should have been a straightforward resolution into a prolonged and exhausting process. I would strongly caution potential buyers to consider how Audi Australia handles issues once a problem arises.