Fast claim settlement of my Medical Evacuation Claim :) It was great experience with this company so far . I got full support from Team, Especially Mr. Gagan Deep Jain , who helped me lot during my... Vis mer
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Choosing ASC360 was one of the best decisions I made for the EBC hike. My spo2 dropped to 50 in Dingboche and after my guide coordinated with them around 630am, i was immediately asked to go to near... Vis mer
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I’m very satisfied with the service provided. No one ever wants to call upon their insurance provider because it means something has gone wrong but if they do, they want the service promised. I was... Vis mer
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I mailed them to know claim process for flight cancellations and trip delay which happened due to Nepal riots. Two days later they reply and DO NOT tell me the process or docs required , but ask that... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
ASC360 is India’s First and Biggest Adventure Safety Company which offers globally benchmarked safety and rescue solutions for high-level adventure sports and travel, led by a passionate team of professionals. Our promise is to do whatever it takes in every situation. As pioneers in the field, we also aim to build local safety infrastructure for the adventure community, providing trusted experiences and informed advice that inspires thrill-seekers across the globe.
Kontaktopplysninger
A-87/5, Wazirpur Industrial Area Road, 110052, Delhi, India
- 8448765102
- info@asc360.com
- www.asc360.com
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EBC trek emergency evacuation
I went to EBC trek from 1 Apr to 14 Apr 2024; Mr Anand helped me in whatsapp and calls to answer all my question. And my insurance buying process was just 10 minutes. On the 4th day of my trek, I got High Altitude Mountain Sickness - Since I was not in a condition to walk or talk my guide contacted ACS360 team and they acted so swiftly - Immediately a doctor called , prescribed medicines for first aid, and within 2 hours time I was heli evacuated ; admitted in Lukla hospital - They were too good in helping and saving me on time - Especially I was travelling alone and the ACS 360 made it easy for me ; During my hospitalization and discharge also Mr Prateek Gupta was checking with my doctor and also me through whatsApp/calls. He spoke so, assuring to me to make me feel safe. He ensured I do not have to pay a penny - everything was cashless. Thank you ACS 360 team; You guys are awesome - Continue saving lives - Three Cheers
4. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Dear Vinodha Ramanujam,
Thank you for sharing your experience with us. We're thrilled to hear that our team, especially Mr. Anand and Mr. Prateek Gupta, provided exceptional support during your EBC trek. Ensuring your safety and well-being is our top priority, and we're glad to have assisted you swiftly during a challenging situation.
Your kind words mean a lot to us, and we're grateful for your recommendation. We'll continue striving to provide the best possible service and support to adventurers like you.
Thank you once again for choosing ASC360. Safe travels, and we hope to assist you on your future adventures!
Warm regards,
ASC360 Team
Appreciate rescue & recovery support from ASC360
Past 5th April 2024, I had started my EBC 3 passes trek from Lukla with a team organized by a Nepal agency. Our itinerary was good with needed acclimatization at Namche, Pangboche & Dingboche. But after crossing Kongma la, I became sick with breathing trouble and made to Lobuche with local support.
Luckily I was trekking with ASC360 insurance. ASC was very prompt in rescuing me by helicopter from Lobuche to Luckla, getting checked & emergency treated at Lukla hospital and then bringing me & few other evacuation cases to Kathmandu and getting admitted in ERA international hospital.
I appreciate the constant touch, assurance & confidence from Mr. Prateek Gupta during my rescue and subsequent recovery at ERA hospital from 13th to 16th April.
It was very smooth cashless experience for me. ASC360 did all handling/ transactions/ payments with various parties and I did not have to worry about anything. Now I am fit, left Kathmandu on 18th, and came back home. Thanks to Prateek and ASC360 team for their good work.
Luckily I always take my ASC360 insurance in all my treks. And it saved me this time. I recommend ASC360 insurance to all adventure enthusiasts.
13. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Dear Indrajit Sanyal,
Thank you so much for sharing your recent experience with ASC360 during your EBC 3 passes trek. We're delighted to hear that our team, especially Mr. Prateek Gupta, provided prompt and efficient assistance during your medical emergency.
Ensuring the safety and well-being of our customers is our top priority, and we're thrilled that you had a smooth and cashless experience with us. We greatly appreciate your recommendation to fellow adventure enthusiasts and are grateful for your continued trust in ASC360 for your trekking insurance needs.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Safe travels on your future adventures, and we hope to continue being your trusted insurance provider.
Warm regards,
ASC360 Team
Great service
Had to change the dates as there was an issue. Interacted with Tushar Taneja and he helped get it done seamlessly. ASC 360 is easy to use and super responsive. Thanks for everythign.
18. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Thank you for sharing your experience! We're glad Tushar Taneja could assist you seamlessly. At ASC360, we strive to be user-friendly and responsive. We appreciate your kind words and hope to assist you again in the future!
Claim approved and money received in 1 week
I did the EBC trek SOLO in March-April 2024 and decided to take ASC360 insurance cover for the trek. First and foremost insurance provides the much needed peace of mind for this kind of altitude (5565 M). My flight from Kathmandu to Lukla was delayed by 3 days due to bad weather ( weather in the mountains is really unpredictable) and post my trip I contacted the ASC360 claims department for the claim ( Common carrier delay) and within 1 week I got the money in my account.
Thank you ! Highly recommend this for Indian travelers
3. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
We appreciate your feedback! It's wonderful to hear that ASC360 provided peace of mind during your EBC trek. We understand the challenges of mountain weather and are pleased to have assisted with your claim promptly. Thank you for recommending us to fellow travelers!
Very helpful and professional
They were very helpful and professional in their approach.
They patiently answered all my questions, and gave clear responses.
They had a group discount, and also accomodated different travel dates for one member.
17. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
We're grateful for your kind words! At ASC360, we strive to be helpful and professional, ensuring all your questions are answered clearly. We're pleased to offer group discounts and flexibility with travel dates. Thank you for choosing us!
Very professional and Mr Anand was very…
Very professional and Mr Anand was very courteous. They issued the insurance very quickly . Will highly recommend them for those who are planning travel . Particularly high altitude treks
17. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Thank you for your kind words and recommendation! We're thrilled to hear that you had a positive experience with ASC360 and Mr. Anand. Ensuring a smooth and efficient insurance process is our goal. We appreciate your trust and look forward to assisting you and others on their high-altitude adventures!
Compensate
First experience on copter. Should give partial compensation instead of no compensation.
14. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Thank you for sharing your feedback. We're sorry to hear about your experience. As per our operating procedures, our evacuation and hospitalization services are arranged by ASC360, and self-arranged services are not reimbursable due to our cashless benefit policy, which requires pre-approval. We appreciate your understanding and hope for the opportunity to assist you in the future.
Best insurance company .
Amazing company and staff. I was hesitant to take any insurance due to my previous experience but I was wrong. Lucky to find ASC360 company in katmandu. Mr Anshul, guided me to the whole process and in less than 10 min I had my insurance done with all certificate and detail std operating system documents. He shared even certain tips how to cope with any issue arises in the mountain. Unfortunately, I was hit with HAPE at one of the higher altitude location and was immediately treated by doctors. My guide spoke to the insurance and they immediately send the heli to rescue me and all my medical treatment went smooth. No hassel n no fraud. Pls don’t ignore ur safety and this is indeed best insurance company
9. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Thank you for sharing your incredible experience with ASC360! We're delighted to have been able to assist you swiftly and effectively during your trek. Ensuring your safety and providing excellent service is our top priority. We appreciate your trust and recommendation. Adventure safely with ASC360!
Needed medical attention at dingboche
Needed medical attention at dingboche, got claim reimbursement immediately,
13. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Thank you for sharing your experience! We're pleased to hear that you received prompt reimbursement for your medical expenses in Dingboche. Providing quick and efficient service is our priority. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Safe travels!
Easy accessable and supporting staff
Easy accessable and supporting staff, I will give 5 stars to Mr Tushar for his immediate respond anytime when I had an issue!!
9. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Thank you for sharing a positive feedback, We're glad Tushar helped you with on time responses.
I would like to thanks entire team and special thanks to Mr Gagan
I would like to thanks entire team and appreciate all the help from you for processing the claim soon. Special thanks to Mr Gagan for providing me with information on the required documents to be submitted and for providing me with timely updates on the status of the claim. Appreciate all your help during the tough times.
28. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Hello,
Thank you for your kind words! We're delighted to have been of assistance. We'll make sure to pass your appreciation to Mr. Gagan. Wishing you all the best, and stay safe on your future adventures!
Warm regards,
The ASC360 Team
Highly recommended
The insurance purchase was seamless. Anshul was very helpful throughout the purchase, as well as when we actually needed a claim.
I injured my leg on the very last day of my Everest base camp terk and was unable to walk downhill. The emergency number on the card was not available. Anshul helped me to arrange a cashless pony ride in the middle of the mountain. I was they arranged a helicopter, as riding a pony with injured leg was very difficult. But it was better than nothing.
The doctor consultation for my leg was also cashless and very seamless.
I would recommend ASC360 for adventure sports insurances
6. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Hello,
Thanks for your positive feedback! We're thrilled Anshul and our team could assist seamlessly during your Everest Base Camp trek. Your safety is our priority. Looking forward to ensuring more hassle-free adventures for you!
Best,
The ASC360 Team
EBC and Gokyo Ri trek
On my return from EBC/Gokyo Ri trek, my flight from Lukla did not take off due to low visibility. This delayed my return flight by 2 days which cost me a substantial amount in change fees. Gagan and thereafter the owner Mr. Prateek were very helpful in resolving the issues with my claim. I definitely recommend them for a stress free trek/adventure.
26. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Dear Lata,
Thank you for sharing your experience with ASC360. We are delighted that our swift responses played a crucial role during your Everest Base Camp trek.
At ASC360, our commitment is to provide comprehensive support and swift responses to emergencies. Your recommendation is valuable to us, and we look forward to assisting you and your fellow adventurers in the future.
Wishing you continued health and successful journeys.
Regards
ASC360 Team
Svar fra Adventure Sports Cover 360
Thank you for your kind review!
Ask for Jitendra
Jitendra was very helpful and fast. Very understanding and very cooperative.
21. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Thank you so much for your kind words! We're thrilled to hear that Jitendra provided you with helpful and speedy assistance. We truly appreciate your feedback and look forward to assisting you again in the future!
ASC360 Team
Easy Process
28. november 2023
Svar fra Adventure Sports Cover 360
Thank you for your positive feedback!
We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority!
QUICK RESPONSE TEAM
QUICK RESPONSE TEAM, MR BASANT FROM OUR GROUP GOT AMS, MR ANSHUL FROM YOUR COMPANY WAS THE BEST TO CORDINATE.
SPECIAL THANKS TO MR ANSHUL FROM OUR GROUP.
26. november 2023
Svar fra Adventure Sports Cover 360
Dear NIKHIL GUPTA,
Thank you for your kind words! We're pleased to hear that our quick response team, especially Mr. Anshul, provided excellent support during the critical emergency situation. Your safety is our top priority.
Best regards,
ASC360 Team
Snowsports professional for 17+ winters
I have worked in the snowsports industry worldwide since 2008. I have used this company 3 times recently, but so far never needed to use them in an emergency. On my last trip to Australia for snowboarding, my visa was delayed by a month. As i had used them a few times and intended to do so in the future, i asked them to be more personal and figure a discounted price for the delay before my final departure date. They have been unresponsive after telling me that they would find a solution. I have contacted them since and got no response. If i CANNOT get responses with just regular dealings, I feel INCREDIBLY UNSAFE AND UNSECURE to have to rely on them for an actual emergency.
7. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Adventure Sports Cover 360
Dear Cindy Khrime,
We genuinely appreciate your long-standing association with us and sincerely apologize for the recent inconvenience you've faced. It's disheartening to learn about your delayed visa situation, and we regret any frustration caused by the lack of a timely response.
Our commitment is to provide personalized and reliable services to our clients, and we understand the importance of addressing individual concerns promptly. We are currently investigating the communication lapse on our end and taking immediate steps to rectify the situation.
Your safety and peace of mind are our top priorities, especially in emergency situations. We assure you that your concerns are being treated with the utmost urgency, and we are working to find a resolution that aligns with our commitment to excellent customer service.
Please accept our sincerest apologies, and we encourage you to reach out directly to our customer service team at operations@asc360.com so that we can promptly address your specific case and regain your trust.
Thank you for your understanding, and we look forward to the opportunity to make things right.
Warm regards,
ASC360 Team
Very prompt response and hand holding…
Very prompt response and hand holding in emergency situation
22. november 2023
Svar fra Adventure Sports Cover 360
Dear BASANT KUMAR BHATNAGAR,
Thank you for sharing your positive experience. We're glad we could assist promptly in your emergency. Your safety is our priority.
Best,
ASC360 Team
Svar fra Adventure Sports Cover 360
We're grateful for your support and thrilled to know that you're happy with our service, prompt response, and swift action. We look forward to serving you again.
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