Ankernordics Anmeldelser 12

We purchased a robot vacuum (E25) from Eufy Nordic, but after only four months, it completely broke down and stopped working. It is advertised as a smart device capable of avoiding obstacles; however, in reality, it collided with nearly everything in its path. It repeatedly got stuck in different places and ultimately damaged itself.

We contacted Eufy Nordic, and since the product was still under warranty, they asked us to send it in for inspection. We are currently awaiting their response while they, as stated, “conduct a thorough inspection.” Apparently, the term “Nordic” refers to Germany, as we were required to ship the device there, which came as an unexpected inconvenience.

We will update this review once their final verdict is provided. For now, the experience has been highly frustrating. After getting used to the convenience of a robot vacuum, we are back to cleaning manually on a daily basis. The process may take several weeks, especially since the company is not located in Denmark.

Before you buy a Eufy vacuum in the Nordic countries, read this:
I ordered an S1 Pro during Kickstarter campaign. All went well. Now, however, I need some new filters. 15 euros in Eufys German store, but they won’t ship to Denmark. In fact, they are completely unable to help me, but at least they thank me for my understanding. My 1.500 USD robot vacuum/mop is soon rendered useless simply from normal use and simply from Eufy’s deliberate decision NOT to supply critical spare parts to Denmark, while our neighbouring country has plenty in stock. Unbelievable.

Seems like they have no intention on ever delivering the product i ordered 2 months ago.

Helt elendig service, hold jer langt væk. Jeg har en base til mit kamera der er 2 år og 1 måned som lige er blevet defekt. Ankernordics.com afviser helt at afhjælpe problemet da produktet er over 2 år gammelt. Man skulle ikke tro at de levede af kundeservice. Jeg har aldrig oplevet så manglende service fra sælger/producent. De vil give mig 20% rabat på samme vare, og de 20% kan ikke bruges på produkter der er nedsat. Produktet jeg har er sat 33% ned så den rabat de vil give er lavere end produktets nedsatte pris. Ankernordics.com har slet ikke sans for service og kundeservice, så hold jer langt væk fra deres produkter.

I bought eufy s340 combo thats supposed to arrive with a homebase. But i only received a camera. The fact that they may have sent two packages differently its not ok to advertise it as a combo. Delivery time takes forever. And i still dont know if they have sent the home base or not. I received another email in dutch language which states that there is another package wich will afrive after one more week. So if you are in a rush font buy from them . I still dont know what to do with this camera. Because all i really need was the home base. And it might arrive after i travel. When i placed an order two weeks before . Its irritating tbh

Jag köpte en produkt från företaget och upptäckte brister i batteriet och andra delar av produkten. När jag kontaktade kundtjänst för att få hjälp blev jag instruerad att lämna batteriet på ett vanligt postombud. Att skicka litiumbatterier eller andra farliga batterier via vanliga postombud utan särskild hantering och märkning upplevde jag som oansvarigt och riskfyllt; enligt min bedömning kan det även strida mot regler för farligt gods. Företaget gav inga tydliga eller säkra instruktioner för hur batteriet skulle förpackas eller skickas, och erbjöd ingen säker returmetod.

Jag har jämfört priser med motsvarande produkter på andra Amazon‑sidor inom EU och gjort en uppskattning av tillverkningspris. Min kalkyl visar att påslaget kan vara mycket högt — i mitt exempel uppskattade jag ett påslag på cirka 49–75 procent jämfört med tillverkningspris eller motsvarande marknadspriser. Produkterna känns inte värda den höga prislappen och jag upplever att prissättningen är orimlig i förhållande till kvaliteten.

Efter att garantin löpt ut fick jag ingen tydlig information om reklamationsmöjligheter eller hur jag skulle gå vidare, vilket jag uppfattar som vilseledande information. Sammantaget upplevde jag kundservicen som bristfällig och otydlig i en situation som rör både säkerhet och konsumenträtt.

Jag har dokumenterat allt: kvitton, orderbekräftelse, bilder på felet och skärmdumpar av kundtjänstkonversationer samt prisjämförelser. Jag har anmält ärendet till Konsumentverket och Elsäkerhetsverket och kommer att lämna in anmälningar till fler relevanta myndigheter om det behövs.

Råd till andra konsumenter
Spara all dokumentation: kvitto, ordernummer, bilder och all korrespondens med företaget.

Skicka aldrig farliga batterier via vanliga postombud utan skriftliga, godkända instruktioner från transportören eller säljaren.

Begär skriftliga instruktioner om företaget ber dig returnera farligt gods; be om en säker transportlösning.

Jämför priser mellan olika EU‑återförsäljare innan köp.

Anmäl allvarliga brister: vid säkerhetsproblem eller vilseledande information, anmäl till Konsumentverket, Elsäkerhetsverket eller din kommunala konsumentvägledare.

Avslutande uppmaning
Om du upplever liknande problem: dokumentera allt och anmäl till berörda myndigheter. Det skyddar både din egen rättssäkerhet och andra konsumenter.

I honestly don't think their support has any control at all.
Ordered my robot vacuum from their site.
No update for 1 week.
Contact them, they say it's out of stock and will never return.

It's a new item that since has been depleted and restocked twice since.

First they wanted to only refund the vacuum, and not the accessories for the vacuum.

What am I going to so with the accessories to a vacuum you don't wanna sell?

Now they say I'm going to get a full refund, but from their contact and other reviews I don't have high hopes

Hurtig levering og til billigste pris der findes på nettet, S1 Pro virker upåklageligt

Still waiting for my order
I ordered from Anker weeks ago and still haven’t received my package. Support promised a replacement, but nothing has arrived and they stopped replying to my emails. Very disappointing experience.

I have now sent them two emails two weeks apart without hearing anything from them.
I ended up ordering the wrong item and am trying to return it.

I tried to order "Anker MagGo Wireless Charger (Pad)", but i didn't get any update on the shipping. So I contacted Anker support and they said it was a shipping address issue. I provided my adress to them again and they still could not get it to work. So they did not ship the product at all. Instead they provided a full refund to me👍. And they recommend me to buy from another seller instead, like Amazon for example.

I hope the shipping address issue gets fixed soon.