Allianz Assistance Anmeldelser 

Worst breakdown insurer. Spent half a day trying to call for recovery. Every time I spoke to someone, after waiting 20 minutes hanging on, I was told they wanted payment up front and would transfer me to their payment section - then cut me off. So I started again and went through the same interminable wait only to be cut off again. This happened for several hours. Eventually someone competent told me the payment system was down, so they couldn’t help. What a bunch of cowboys!

Missed an event due to vehicle breakdown, tried to claim emails in German then when the eventually came to their decision they never replied to my emails. If your offered this insurance don’t waste your money

Booked Event insurance - on website it said policy would be emailed to me within a few hours. nothing received next day. Logged onto site to manage policy - nothing there.I tried contacting them no obvious phone no. , chat bot next to useless , so requested documents on their email contact page - still waiting following day

Absolutely disgraceful, immoral and unethical behaviour displayed by Allianz travel insurance arm.

Having just finished a call with one of their agents, who is clearly trained to say 'no' to every argument against the way he has viewed the terms and conditions, I have been left frustrated, angry and now determined to take this higher to both the FCA and NatWest (the provider of this insurance) as a matter of principle all for the sake of £250 refund on one night's accommodation that they refuse to reimburse.

On a recent holiday to Greece which included through ferry journeys from Sifnos to Santorini with a connecting ferry in Milos, the ferry company bought forward the second sector by 15 mins and therefore it was physically impossible to get off the first ferry and make the second ferry as the doors had closed and the ferry had already departed. Despite every effort to ask the hotel in Santorini to waive the first night charge, they understandably declined my request as it was within the cancellation period, we found ourselves having to spend a night in Milos, purchase accommodation and lose GBP407 for the first untaken night in our booked hotel in Santorini.

There was no physical way of getting off Milos for the rest of the day either direct or indirect and we were therefore stuck until the following day when we could take the same ferry to Santorini but 24 hours later. Apparently, this is not a delay according to the agent handling my request.

What I thought would be a simple claim has proved anything but especially as I am only going to get £250 (if they paid out) out of £407 I have lost. It is now with their customer complaints department who I'm sure given the comments I have read below, will be obstructive. However, Allianz if you bother to read these comments, I will be pursuing this through to the FCA/Financial Ombudsman, plus escalating this to your CEO if I have to, and taking this up with NatWest who are clearly offering a sub-standard product as part of their upgraded bank account package.

Totally disappointed with their claim processing

Recently my Aer lingus flight from Indianapolis to Dublin was cancelled due to security incident at Dublin airport. So I made a claim to get my ticket fare refund

In spite of all the proof, they replied saying that policy will cover only severe weather and natural disaster which 0.1% probability of all other unexpected reasons

This is total rip off from customers who is under impression that their trip is fully covered

I strongly advice not to buy this insurance policy when u book the flight

I would give negative rating if there is any option, as this policy sounds like a scam

WORST COMPANY FOR TRAVEL INSURANCE. WE NEVER GOT OUR REFUND WHEN OUR DAUGHTER GOT GRAVELY SICK IN MOROCCO.
WE HAD TO PAY EVERYTHING FROM OUR POCKET
DISGUSTING

This company constantly contacts me even though I have called them asking to have my details removed, emailed them asking them to remove my details and unsubscribed from their website, yet they continue to harass me. GDPR clearly means nothing to this organisation. I have now reported them to Trading Standards. I have never encountered such an unprofessional organisation.

I recently identified an unauthorized withdrawal from my bank account by this insurance company. I have never applied for, purchased, or agreed to any policy or service with them. I do not recognize this company, and I have no prior relationship with them.

This incident is highly concerning and raises serious questions about how my financial information was obtained. I am in the process of disputing the charge with my bank and filing a formal complaint with the appropriate regulatory agencies.

Consumers should exercise extreme caution when dealing with this company.

If I could rate a negative star, I would. This company takes more than their promised timeframe to review and reimburse for your claims.

They also transfer you multiple times and pass the buck. Do not purchase ticket event insurance through these scammers.

I hold NatWest Black travel insurance (underwritten by Allianz). We booked our trip on 17/03/2025. Three weeks before travel, my mother-in-law’s condition deteriorated and she was admitted to hospital, so we cancelled and submitted full medical evidence.
Allianz refused the claim because a doctor had recorded a terminal prognosis on 07/01/2025 and a cancer diagnosis on 18/11/2024, saying this falls under their exclusion for close relatives with cancer/terminal prognosis in the 12 months before booking—regardless of whether we were aware.
We acted in good faith and only cancelled due to an acute decline and hospital admission. Allianz showed zero discretion or compassion and now say it can take up to 8 weeks to issue a final response letter.
Outcome: no payout, no goodwill, thousands lost. If you’re considering this cover, read the exclusions very carefully—especially around relatives’ health—because they will apply the wording even in end-of-life circumstances. Extremely disappointed. -1/5. (Claim ref: UK2025 8010398)

Made a travel/medical Insurance claim on 1st August 25, for my son who was ill on holiday upload ALL INFORMATION as required in the first claim after emails back and forth only to re uploading the same information as we did from day one only to be told a month later we need to make a new claim for a travel insurance refund only.
Obviously 🙄 departments don’t talk to each absolute shocking service.. Don’t use..
Claim No 2025/8207628
2025/7032651

The initial phone call to get our claim number was great. Lovely understanding staff. However when submitting the claim it became a nightmare. I submitted all evidence required but kept recieving emails saying more evidence was needed but no explanation of what they wanted. They ask you to email them back for more details but no response to your questions and you get the same email back. So I complained to customer service and started copying them into all emails where I just repeated a list of all the documents and resubmitted it all. It got sorted very quick after after that. It sent all evidence 5 times in the end!
Also they tried to charge us excess from the newer rates for 2025. Our policy was bought in 2024 so I mentioned this. They then tried to charge us excess per person but I provided copies of our policy which said the excess was per policy not per person as it was a family policy. Customer service responded immediately and have given me a "good will gesture" which magically is the same amount they over charged us by.

Read your policy, screenshot all evidence and copy in customer service and hopefully you won't be stuck dealing with it for months. We got it sorted in 4 weeks.

Is this the worst insurance company ever? It would seem so. They can’t get even the basic details of a claim correct, don’t respond, call you the wrong name, ask you the same questions over and over even though you’ve answered. Run in the opposite direction and avoid dealing with these pirates.

Took 5 months to settle claim, tried everything to avoid paying , delaying tactics saying they’d not received the claim, then the claim had been delayed between departments. They refused to pay for transport from the hospital ( other side of the island ) and final insult insisted on paying the the claim in £ when we’d payed in euros ! This was an opportunity to scam us as their exchange rate was massively loaded in their favour . Definitely wouldn’t use this company again

Cover and price for an annual travel policy were good. When unexpectedly diagnosed with cancer, I had to cancel three trips. I managed to cancel most aspects, except deposits so submitted a claim for only £416. Claim response was quick, but insurer said it was three separate claims so deducted £150 for partner and I from each, leaving just £18 to reimburse. That did not seem fair.

This company should be shut down. They are scammers who take your money and refuse to honour claims without giving a reason. I have taken my complaint to the financial ombudsman.... I'm sure I'm not the first

Utterly appalling - I recently had a flight delayed which meant that we could not get the connecting flight so arrived 28 hours later . Refused any claim because original flight was only an hour and a half late. Avoid at all costs .

Appalling Company- this company looks for every loophole it can NOT to pay out on insurance claims. Even when the claim is an honest one. DONOT use this company.

A completely pointless organisation.
Usually forced upon a consumer as part of a separate purchase, whose cost has been inflated to cover this outfit's lousy offering.
In the first instance they will fault to deliver the service contracted, in this case roadside assistance. The techs are ineffective, IT illiterate [tricky when relying on diagnostic laptops], and will complete the required paperwork necessary for the next stage of the job, especially if an alternative to the time to do that is knocking off early.
Then when the customer is further inconvenienced due to Allianz's negligence and files a complaint, they will selectively interpret said complaint to somehow construe completely different events, thus failing to acknowledge any error on their part.
When you revert to correct them, you will be waiting months for a response.
They get their money through third party contracts so absolutely no incentive to deliver the service as advertised, as their actual clients are not impacted by the dismal service.
Absolutely useless.

I'm pretty sure this is a scam company.

Paid for missed event insurance for festival tickets just in case. Unfortunately had a massive flood at work the week of the event so needed to stay home to fix that. Because the flood happened more than 12hrs before the festival they wouldn't cover. What the heck! Why offer cover if you don't cover. Total rip off. AVOID THIS COMPANY.
Also took them the best part of 4 weeks to tell me that I won't be getting my money back. Fuming!