Allglass Windscreens Anmeldelser 

From the time of my on-line application I got first class service. Got call same day from Jody from HQ office, she was super efficient and friendly. She contacted insurance company and rang me back straightaway. She then arranged with the local windscreen centre who also called me that day to arrange fitting date. Got reminder day before and service guy rang me that morning to arrange suitable time. He arrived spot on time and job done in about forty minutes. He also was super efficient and pleasant. On my experience I’d give them 10 out of 10!!!!!

I was referred to Allglass by Zurich Insurance for a windscreen replacement. I called into the Ballybane Depot in Galway for a time and date. The secretary Jackie was super professional and arranged a next day call out by the Fitter to my residence. Tommy called me the following morning advising me of his schedule and was flexible with a slot that would suit me as I had a hospital appointment. His workmanship was second to none and he did a magnificent job. Brilliant experience all round. Thanks to the Customer Focused Allglass Team.

Kevin Lynch
Old Road
Tuam
Co Galway

On 14th December I received a phone call from the local depot in Letterkenny asking if we had had a phone call from Head Office in Dublin regarding the appointment that had been made, and paid for, for 9am on 15th December to replace a window on the driver's side of my partner's car. They informed me it had been cancelled and they wouldn't be able to fit us in now until 24th January. She said that Head Office should have contacted us on the previous Monday to inform us of the cancellation and said she was always left to deal with frustrated customers and that she wouldn't normally advise this but told me to ring Head Office and give them hell and they may sort it out for me. I told her that it was unacceptable, that we had been without a car for over a week already and she was Initially very nice and understanding of our situation.
So I called Head Office in Dublin and spoke to a girl there who told me that the glass wouldn't be available until the end of January and she apologised again but I insisted on trying to get this sorted as we needed the car. She then put me on hold and another lady came on the phone and said she was the person who had been dealing with it on the Monday and that the Letterkenny Office should have called me to cancel the appointment as they hadn't been able to order the glass. She also told me that the wrong glass had been ordered and sent back from the depot and that they had (since Monday!) been trying to source the glass and eventually approached a dealership who could order the glass but ETA would be 6 weeks and would cost an extra €321.95 on top of the €187 I had already paid!!!

I was very upset and frustrated at this point, to find out that in less than 24 hours we wouldn't have a car over the Christmas period and until the end of January not to mention the extra couple of hundred Euro. I felt like I had spent the morning in the Twilight Zone with 3 different women giving me 3 different versions of events and the Letterkenny Depot blaming Head Office and vice versa!

To make matters worse, the lady in the Dublin office told me that there was nothing more they could do for me but maybe to call the local depot and enquire if they could approach other local dealerships that Allglass don't have contracts with. She also said that for future reference to ask for her as she knew what the situation was. So, I called the local depot again and when I explained to her that Head Office had told me that she'd (Letterkenny) ordered the wrong glass and that it should have been her responsibility to contact me on Monday to let me know what was happening, she nearly blew a gasket on the phone. She denied that she had received any glass or returned any glass! When I told her that Head Office also indicated that she might have other dealerships she could contact, she got very angry and said they don't deal with anyone else and that she would call Head Office and call me back straight away. I waited for over an hour to hear back from her and she didn't return the call, so I called her again and tried to talk to her, she started getting very defensive saying "I went out of my way to help you..." and when I attempted to ask her if there were any other ways we could get our windscreen sorted SHE HUNG UP ON ME! I tried calling back immediately and she didn't answer, so I called head office and a girl answered and I asked for the one I had been talking to earlier and when I was asked who was calling, I was then told she was on a call and would call me back asap. I explained that I had just been hung up on by the owner in Letterkenny and I insisted on speaking to the girl in Head Office there and then but was fobbed off and told she would call me back. I waited for a quarter of an hour and still no call back. In the meantime I called a lovely local supplier who said he would be there the following morning at 9am to fix our window. So, I called Head Office again to tell her to issue a refund and to give me the email address for the complaints department.

I wrote a letter of complaint to Allglass and got a very blasé response apologising for my experience with Allglass but that their "team were willing to rectify the issues but I can see you have gone elsewhere to have your glass replaced". I only went elsewhere due to their lack of respect and competency! They neglected to address the fact that one of their employees/franchisees hung up on me! I have never been so disgusted at the level of customer care in my life. I wasted over 3 hours trying to sort this issue and in the end called your competitor who was amazing and who, within 5 minutes, had the issue sorted. I would never recommend this company after this experience!

In 2-3 weeks it will be the 6 month anniversary of my order for a window replacement. Fair enough, the window was quoted 3-6 months. But after no word or response to my email I called to see if there was an update as the 6 month mark approaches. Was it in delivery? Had it been dispatched from the manufacturer? I'd patiently waited all this time and I'm eager to finally get my car window sorted (fyi avoid imports). Girl on the phone had no idea. Couldn't give an estimate on how much longer. Didn't care in the slightest. Just kept repeating that I'd agreed and because it wasn't 6 months yet I should basically shut up and go away. Then, as my frustrations rise, she says 'sure it could be more than 6 months' as its still just 'on order' all of 5.6 months later. I could actually cry. I can't be alone in thinking more than 6 months for a small rear 1/4 window is nuts? The near 400 euro I've already paid for this is probably going to be needed as the weather worsens and bills rise. A proper window in my car will definitely be needed. I swear I'd have probably been better off teaching myself glasswork and making one myself. Would probably have been quicker.

Dear friends at Allglass,
absolutely happy about today's repair by Ronan and his colleague.
Super professional, tidy and satisfactory !
Thank you !
Kind regards
Nicola & Holger

One star was removed because of some initial confusion with customer service from Allglass customer phone line - who stated I would have to wait up to 4 weeks for a new windscreen to be fitted - four stars added for the swift handling and excellent work of the Sligo team who dealt with it in a matter of days - and did a fine job on the replacement - utter professionalism - no hassle and a great relief!

Over a month since first contact. Dire communication. Paid an excess charge 2 weeks ago and was told a rep would be in touch. No update since. 18 to 20 inch crack in windscreen, in drivers eyeline. Utterly useless company, avoid if in Sligo/Mayo area.

My windscreen smashed late last week and AllGlass were very quick to get my windscreen ordered. Neil who fits the windscreens for AllGlass made sure to keep my mind at ease, updating me on when the windscreen would come in to stock and he would do it straight away. Neil fitted me in to his very busy schedule this morning as my windscreen arrived at AllGlass over the weekend. Couldn't recommend AllGlass enough and Neil has been an absolute pleasure to deal with.

If I could put 5 minus stars I would.
Nothing but a bunch of Scam Artist / Charlatans!!.
They ask you to pay up front then send an email to say payment didn't go through.
I foolishly paid & am down €95
If anyone reads this, don't go near them they are actually daylight robbers

I am sure this company may do a good job for some customers, but when we tried to have a windscreen replaced, the engineer came out without the windscreen, but did a repair on the glass. This is right in the drivers eyeline. He said he would come back with the windscreen. That was the last we heard of him. I have been trying to get the windscreen repaired now for three weeks. Now they want us to pay the VAT on the replacement without supplying an invoice.

This is a terrible site to try to book windscreen replacement, was unable to process because i was not using insurance to pay. Then we’re unable to offer replacement within a week. I was giving a date and was happy to proceed. Then received a call saying autoglass were changing my date to next week as they were double booked I said no as had NCT in the evening amd did not want to make a second visit. Eventually autoglass Callcentre agreed to 08:30 but when I got to the centre they had booked in the wrong vehicle. Asked to return at lunch. It then took two hours to complete repair when I returned. Over 4 hours of my time really rubbish customer service. Job completed ok but shambles of a Booking system and no consideration of customer time and pretty aggressive customer rep on phone.

Replaced window no problem but the plastic covering on bottom was never screwed back properly and now missing rubber washer off wiper 4 plastic screws and 2 other screws on bottom,just pure lazyness,this was part of my insurance free windscreen cover but would probably pay a different company than use them again

I had a badly leaking windscreen, so I took my vehicle to #Autoglass in #Tallaght. I was met by Dave who was extremely friendly & helpful. He diagnosed very quickly that unknown to me, my windshield had some damage & organised an appointment for the next morning. The office staff dealt with my insurance company, I only had to confirm my details to AXA for less than 5 minutes. The replacement screen was fitted in just over an hour & the vehicle was cleaned inside and all door handles etc were rubbed down. I really could not of asked for a better customer experience & along with their lifetime guarantee, I would have to problem in recommending THIS branch to anyone.

Absolute joke 3 weeks after paying for my window I am now told it's still going to take 3 to 5 days to be delivered,
The people that work there are clueless and certainly don't know how to speak to people in a professional manner, not helpful whatsoever I always read up reviews before I order from any company but I was really in need of the glass which they told me they had got it in stock and a technician will be with me today so I paid straight away for my glass to be fixed on that same day, 3 weeks on with multiple agonising phone calls to unprofessional people to be told it's only being ordered and will take 3 to 5 days,
Cancelled my window for a full refund now let's hope I get my money back in the 3 to 5 day timescale, reading other bad reviews and a customer is complaining about not getting her refund and it's being 10 working days so these are obviously no worth the hassle or grief I don't mind paying extra for professionals not cowboys

I booked a windscreen replacement with Allglass, you have to pay for the windscreen replacement upfront. I cancelled it the day after and requested a refund which they told me the money would be in my account no longer than 5 days later (260€). It is 10 days later and still no sign on the money and numerous calls have been made to all glass since and they keep “looking into it” and saying it should be in it the following day!

this is a bad company . i went to cavan all glass recommended insurance company and it am allowed 250 in one claim . i just happened the windscreen cost 250 then they wanted 100 to fit it so it be 350 to fit. i was outraged by this as i knew they were over charging went to another company and it cost 210 all in for a rx 8 with my insurance. they did the same to a friend of mine also the a dishonest company stay away

I got a chip in my windscreen contacted my insurance they put me in touch with allglass.ie arranged to have my windscreen fixed by allglass associate Donegal windscreen letterkenny. I arrived at depot to have windscreen replaced. I left them to it and arrived back 2 hours later what a complete mess. Glass everywhere glass dust glass shards all over inside dash the windscreen was not the correct screen it didn't even fit properly or correct colour the left window wiper hardly touched the glass. There was glass shards in the fan and when turned on you could hear it spinning around. The treatment I got from allglass was unbelievable they refused to replace the window so I had to contact my insurance again and a solicitor. In the end allglass wanted me to pay nearly 400 Euro for their assessor to assess the windscreen only 100 miles away too I might add. I went to a different assessor only cost 200. He could tell it was wrong glass and wiper didn't touch so he awarded in my favour so I got the windscreen replaced by a professional firm who did a fantastic job. I never got the 200 Euro back even though manager Aidan Keating said I would, nor will I get countless hour's of emails and visits to solicitors back. Allglass well the letterkenny branch were extremely unprofessional and just basically cowboy's they left a terrible mess behind the glass thank god the professional fitters fixed it all for me. The windscreen is a integral part of the cars safety it is extremely important it's done professionally. Take my advice never sign off on a job until after you are happy with it, thank god I did not sign the papers they wanted me to even before they started. This is a snipet of a 3 month struggle to get my windscreen fixed after a botched job by Allglass