Buyer Beware - Do Not Buy From This Website!
On June 8th I placed an online order for a JCB 4in Chipper. I paid in full online and have been waiting for an update on it.
As I had heard nothing after 2 weeks I called to get an update and was told that my order had been fulfilled and shipped to someone else in "Ireland".
Since then I have called every day and spoken to Kimmy, Rachel and Becky (but never Alan) and they always have to find out from Alan what the status of my order is and the promise of a call back each time but in fact not one of them has called my phone or answered my WhatsApp. I spoke to Rachel before i went on holiday for 10 days hoping that there would be some movement when i came back on the 28th July. It is now 18th August and I called today again to speak with Becky and she was unable to find out because Alan was not at his desk and there is nothing showing for my order.
I understand there was a bereavement but this does not excuse the lack of poor service i have received for over 2 months.
I was hoping to use this chipper during the summer but now that has passed and I still have no update on where my order is. Honestly I wouldn't mind if they contacted me to tell me it was a supply issue and gave me weekly updates but they have done absolutely nothing but take my money and give me excuses about Alan not being there to give an update. I do not know how this company does business but it is the worst service I have ever received from any retailer and if I could give negative stars I would.
I am actually getting to the point where I will go to my bank and request the money back as I cannot get an answer. I will also be contacting Consumer Rights about this.







