affidea.ie Anmeldelser 

Would give 0 stars if it would be possible. Had an MRI scan on my knee in the beginning of July in Tallaght. The report came back with one of my conditions not noted when it was noted in the report from 2019 done by the same centre. Contacted them asking to review the report and reissue it to my consultant and myself. It's now September and still no review on the report. Just useless emails asking to speak with my consultant first when they made a mistake in the first place and they need to fix it. So much for the customer service. Can't even get anyone on the phone. Don't waste your time and money and use their service.

I attended last week and the week before dealt with receptionist both time Katie, what a lady to the highest order I was so nervous and on edge goin for the mri she assured me I’d be fine as I’d be in an out in the space of 5 songs which was a great way to put it she proceeded to joke unless it was the stone roses song fools gold which is one of the longest songs ever, we both had a giggle an I felt at ease whilst this was all going on the printer was broken there was a young chap in her ear also asking a lorry load of questions while answering him showing him what to do on his system she reassured his customer fixed the printer booked an appointment for a lady with no English an directed someone to a room with a red clipboard before she even asked a question she done all this while still attending to me, what I loved most was when I came back the following week she greeted me by name mr pardy is your Walkman broken would you like to hear another few songs? I’ve attended the Mater for everything I will now be going to affidea absolute gem Katie thank you

I attended the Santry clinic Friday the 25th of August and I have to the say the staff are wonderful especially Denise on reception who went out of her way to assist me in every possible way, thank you Denise you made a very nervous person totally at ease.
Kind Regards,
Helena Kiernan Doyle

I had the pleasure of dealing with a lovely lady on reception her name is Ruth, she was so helpful in every way possible. Ruth is the kind of person everyone wants to talk with when you might be anxious and needing to sort out your appointments.

I would tgive no stars if I could. Waited weeks for a scan apt after referral sent in by doc. Ended up missing apt due to bad tummy bug. Have been trying to rearrange for almost a month now. Either I can't get anyone on the phone or I do but they obviously hate their job and are extremely rude. They don't pass on requests. Via email, back and forth constantly. They keep asking the same questions and directing me to their useless phone number. I complained about these guys a few years ago and absolutely nothing has changed.

Shocking how you can't talk to anyone from Affedia over the phone and they only put you talking to prerecorded messages and info. Considering the service they are offering it's appalling you can't talk to an actual person and get relevant info.

Needed to have an ultrasound. Arrived to my appointment at Northwood facility, unsure of where I was going I asked ‘security guard’ At reception was I in the right place, his response was did I want him to open the door and hold my hand! Went and had my ultrasound and afterwards staff called her colleague to review my scans, while I was there they discussed my scan results in Filipino .When I asked what they were saying and if anything to worry about was told it was not urgent and results would he went to my gp. Very unprofessional. Gp confirmed further treatment required as soon as possible’n

My second time having a MRI with them. Reception staff lovely. But once that door closes behind you the rude and mean staff appear. I will never attend Dundrum again. I had difficulty with something. The women told me I had three minute to sort it or I should get dressed go home and make a new appointment. I am paying for this treatment. They should be ashamed .

You would not want to be in pain
CT scan Referral to Affidia 20/07
Follow up on line 24/07 no reply
Follow up 29/07 on line as a complaint no reply
Follow up 31/07 on line no reply
Run through their web sites and try to find a “human” contact number you won’t find one
Eventually found a number and rang at 13.00 today 2/08 awaiting reply
Still no reply at 16.00

I brought my mother for a MRI recently to the cork clinic, appointment was for 2.30 and we arrived early @2pm and were seen @2.15.

The staff, service and care was second to none. I would highly recommend affidea. This service is second to none

Have been to Affidea many of times and always have been treated well and quickly by staff ! Staff very polite !

Trying to make an appointment for CT. Only available dates are two day in July while I am holiday. Next available appointment is in October. So much for having Laya Insurance, 4 month wait period a disgrace.

Affidea Tallaght sent a 6-year-old child with a fractured elbow home with just a simple sling, Calpol and a return date of 2 weeks’ time for review. Advice given was to return if 6-year-old child couldn't handle the pain. No compassion, empathy or aftercare advice given. We went to A&E at Tallaght hospital for proper treatment and care. Barbaric treatment by Affidea Tallaght - Avoid going, especially with children.

I have needed to attend on three occasions and Honestly could not fault anything.
Staff all very friendly and helpful.

My experience was amazing.staff were so kind and helpful.

I had to attend for an ultrasound scan. I arrived 20 mins before as requested.
20 minutes passed my appointment time so I spoke to receptionist to see what the delay was.
If I were 20 mins late for an appointment, it would be cancelled. Only that I went to enquire I would probably still be waiting.
It irritates me beyond belief that no one has the courtesy to keep you updated. If I knew I was going to be late I'd have called in advance.
Quick enough to look for payment in advance of appointment.

Central team said we could walk in for a doplar scan and travelled over 1 hour to be told they don’t do that type of scan and in any event the team had gone at 5.
TRAIN YOUR TEAM ON PHONES

Excellent customer care. Even though there was a complication with the scan, the team nurse followed up with me, to see if there was anything else they could do. This was over and above what I expected

I have been to affidea on a number of occasions and they have been consistently efficient and friendly on every occasion. At no time was I kept waiting for more than a few minutes. The staff couldn't be nicer.

Looking at all the reviews here I don’t understand why doctors are still referring patients to this place. Unbelievable how bad they are. Booked an appointment for my father and told lady on the phone that he was a complete invalid can’t walk or stand up and was wheel chair bound and needed a hoist to be moved from wheelchair to bed. Was told as long as someone was with him on the day who could lift him from wheelchair to MRI trolley that he would be scanned. Arrived on the day and was told that under no circumstances could he be scanned as that he was not allowed be lifted onto trolley that he would have to be able to get onto it himself. An 80 year old man who had to pay for a wheelchair taxi to get there and to be just turned away after waiting weeks for appointment and also to be told not to blame them because these things happen is a disgrace. Shambles of a place. Avoid Kilkenny Affidea at all costs. They can’t even admit or apologise for there mistake. SHAMBLES.