affidea.ie Anmeldelser 

Waiting two months after the doctors referral, I finally rang them and got a cancellation, the receptionist had no Idea why it took so long, received the MRI image 3 days later with no report, my doctor still hasn't received the image or report after 2 weeks, still waiting after contacting them.

Very pleasant experience in Naas clinic..Appointment was on time..Staff were very helpful

Treated horrifically by radiologist in Kilkenny. I am a wheelchair user with a physical disability and the medical professional ignored me and refused to speak directly to me. He spoke above me and only directed conversation to the person accompanying me. When told that I could speak for myself as an intelligent woman he said in a sarcastic surprised tone ‘oh really?’. He continued to refuse to speak to me and made orders to the person accompanying me ‘tell her to move here’ ‘tell her to put her feet here’. I’ve never experienced such a blatant lack of respect and pure ignorance- disability discrimination in its obvious form. Hoping nobody else experiences this, if you have a physical disability do NOT go to affidea, for anyone do not choose affidea if you want appropriate customer service and to be treated with respect.

My son had a refferal for a wrist mri through the gp direct access scheme.
This was Affidea tallaght tonight 12th April 2024.
My gp told me he could have an mri though this scheme I was sent a link and filled out everything on line all the time I filled information out it stated right wrist mri and payment was ok as it was the gp scheme I got confirmation of appointment and another link yesterday to confirm everything.got there tonight and receptionist said to me oh this isn’t covered anymore only certain body parts that will be 355 euro I explained everything and she turned around and said well that’s not part of it anymore but if he has another body part that can be done .
Is she for real I couldn’t believe it I was there for him to get a wrist mri she was super rude another girl came out and said it wasn’t covered I explained that all the way through booking it stated wrist and that was covered with this scheme.
My poor son just stood there
Was so mad and annoyed with there attitude
Complete waste of time

I have never experienced such terrible customer service. The agent simply ignored me and didn't reply when I asked a simple question.
I rang on Friday morning and was told to submit a referral letter and processing was 48 hours. This aligns with what they advise on their phone system (dial 2 for information on referral letters). I rang back on Monday and was told 7-10 days. I explained the urgency and was told they couldn't do anything until the referral letter was processed.
I rang again on Wednesday and was told 10-14 days. When I asked why the time kept changing I was simply ignored. The agent would not speak.
I have never dealt with such bad service. I explained the urgency and the agent simply repeated 10-14 days but would not answer whenever I asked why it kept changing. Eventually I had to hang up because there was nothing but silence, I asked was anyone there but nothing...
Still in shock and particularly upset over this experience.

Receptionist was extremely unprofessional and rude . I've since emailed twice and no-one has contacted me back. Such poor service would never use here again

Had my ct scan on 9th March
Was told I would receive a link and download their app and I could view the images .
A month later and 6 telphone call and e mail the results have not being sent to my Doctor and still no link
An absolutely appalling service and experience.
I was told today there was a back log and to sign into my account now.
I said I haven't received the link.
This is a totally unprofessional firm with customer service practically nil

Excellent efficient service and timely xray and report uploaded / centralised to my app profile - app is ease to use! #Medtech

I visited Affidea, Dundrum. My appointment was made within 24 hours. I arrived on schedule and was greeted by Colette in a very friendly manner. George was the person who performed my ultrasound. All done in a very friendly, relaxing and professional manner. Highly recommend those two staff members and Affidea Dundrum in general.

I just got an MRI in affidea dundrum and Jonathan and Terry looked after me.They were great 100% relaxed me and lovely people,would be happy to go back to affidea dundrum again ...great service and very friendly people.

Affidea Tallaght was fine when we were there in person, all dealings were professional and efficient but I've since had a lot of frustration trying to contact them by phone or email afterwards, their phone rings out constantly and when it was finally answered it was dealt with by an unhelpful person.
Pity, because if they got that part of the customer service right they might have a lot more satisfied customers.

Complete waste of time. It is not a walk in service. It's a walk in a make an appointment service. If you are public you pay for the scans, x-rays etc which are not cheap. If you have private insurance then you pay a % and they claim the rest from your insurance company. That's all standard. The bad part is how long it takes to hear back from them after your MRI or x-ray. I received my MRI images through their app in about 48 hours (I'm not a doctor so they are not much use to me) but I am still waiting for my report/results from the 20th February. If you try contact them you just get told to go through their website for generic copy and paste answers. Swift care centers are much quicker and cheaper.

Drove all the way down to naas to attend minor injury clinic on Monday 27.2.24. Got there just before 5pm and advised they are full. Go to a&e. It advertises walk in clinic no appointments. It doesn't close until 8pm. Waste of time

Dr dean, what can I say! You are absolutely amazing. A credit to Affidea. Helped my mom a lot; followed up so efficiently in a professional manner. We wish we could have dr dean as our gp.

This service was absolutely awful. My son had an appointment for an MRI. There was no one at the reception as we walked in. Afterwards everything felt really rushed. I didn't even finish filling out the paperwork for my son and they processed to say that they would finish it with my son even though he is under age and I as an adult should have signed those documents by law. But the worst of all, as I was in the waiting room more people were coming in for their appointment and there weren't any more available seats and so the receptionist told me to go and wait in the car for him. But we didn't come over with a car so I just stood outside the building in the cold rainy weather waiting for my son. I would definitely not recommend this place based on the lack of respect and the attitude towards their customers from the receptionist!!

The Customer Service Centre is horrendous to deal with. Absolutely horrendous. You can see why they have a 2 star rating, most of it points back to their customer service team. They follow up all reviews online with a generic "get in touch with our quality team here" with an email address given - how about instead of asking your customers to give feedback that the company works on improving the reviews: retrain staff, improve procedures, give customer service training. It's really obvious why everyone is rating the company so badly, its really unpleasant trying to deal with them. I'd love to name names of the agents I dealt with as they were so bad.

Avoid Rabia Humayun 433534, she prescribed UNLICENSED medicine and didn’t advise so, caused a lot of inconvenience, suffering and she got paid 150 euro for this. By the looks of it quality department is also fake.

Rachel the secretary in the Tallaght clinic made our whole visit. She was helpful, kind and incredibly professional. She is an absolute credit to your team. Thank you Rachel

Very professional experience for booking appointment, to check in and the Radiology assistant who brought me to the changing areas. Everything was clearly explained to me.

In December 2023 I contacted Affidea Belfast to check that they received the referral from my cardiologist, they claimed they hadn't even though the cardiologist confirmed they had. I contacted them again a week later on Monday 18th December, they confirmed they had received the referral but complained about my cardiologist (he had asked them to contact me 15 minutes before they were due to close on Friday 15th December - apparently 15 minutes isn't enough time to pick up the phone to a worried patient). They went through a series of questions with me which I answered. At the end of the call they said they would email confirmation within a few minutes. No confirmation arrived, I emailed them the next day requesting email confirmation, I received a blunt one line response to confirm the following day. Two days later I received a more comprehensive response.

After the MRI scan was complete I was shocked to learn the the price I had to pay was not the £395 as advertised on their website but £850! Despite the numerous contacts I had with them at no time was I advised of this extra charge. To say the customer service team were awful would suggest that Affidea Belfast customer service existed. They are at best misleading and unprofessional and at worst duplicitous and incompetent.