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Active Hound Anmeldelser 

2 091
•
TrustScore 5 av 5

4,9

Dyrebutikk
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I always had excellent service from Activehound and I'm really sorry they have closed down. I was looking forward to may years supply of Chukkit balls and other treats for my furry friend Alfie.

Vurdert til 5 av 5 stjerner

Have used this company a few times now. Small business, but still manage to offer competitive prices and unbeatable service. Speedy delivery, well packaged and a free gift thrown in! What's not to l... Vis mer

Vurdert til 5 av 5 stjerner

I've used Active Hound for a while now and always receive my orders quickly. The team are GREAT at answering any questions regarding their services or any of their products, the customer service over... Vis mer

Vurdert til 5 av 5 stjerner

at first was alarmed when Post Office informed me that the article had been delivered. Got in touch withActive Hound who acted immediately. the problem was with the Post Office and article arrived t... Vis mer

Informasjon om virksomheten

  1. Dyrebutikk

Skrevet av virksomheten

Active Hound was a small, British business based in Devon but is now closed.

Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(2 091)

0 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

I always had excellent service from…

I always had excellent service from Activehound and I'm really sorry they have closed down. I was looking forward to may years supply of Chukkit balls and other treats for my furry friend Alfie.

17. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Taken our money and not sent goods

Ordered a couple of dog beds on the 8th January. They have taken the money but we haven’t received the beds. We have sent numerous emails, and called multiple times but are yet to hear where our beds are.....

18. januar 2019
Anmeldelse skrevet uten oppfordring
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Svar fra Active Hound

Hello Elliot,

Thank you for your review. Active Hound very sadly, is in the throws of liquidation.

We have been taking advice from our accountants and The Insolvency Service (the government) on how best to proceed as not to accidentally pay monies to parties that can be considered as “preference payments”. The rules are very strict and punitive for those that break them. I am pleased to however confirm that all customers expecting an order or exchange ‘should’ qualify for a refund.

Unfortunately, your name does not match our records so I would be grateful if you could reach out to me personally on zak@activehound.co.uk so that I can identify you and deal with your refund myself.

Kind regards and sincerest apologies for the annoyance of this issue.

Zak Taylor
Founder

Vurdert til 2 av 5 stjerner

Shopped once never again

Shopped once never again
Blame Black Friday blame the post office
I say stop blaming everyone else got on with your job by been active and get items sent out in a reasonable time. Too slow will not be recommending you to any one very disappointed and a waste off my time emailing you and ringing never again and please delete my details from your mailing list that’s how bad you was

13. desember 2018
Anmeldelse skrevet uten oppfordring
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Svar fra Active Hound

Hello Robert,

Thank you for your honest feedback.

Whilst I am genuinely very sorry for the delay to your order, I am pleased to say we were proactive in reaching out to you first just to keep you posted. When your order was despatched on the Saturday, this was done so on an upgraded Royal 24 Tracked service with a tracking number provided to you. Royal Mail have taken four days to deliver this to you which is very disappointing and I can only apologise for this further delay. Sometimes, no matter what we do the rub of the green just doesn't go our way so we just have to hold our hands up and apologise.

Please forgive us for the annoyance of this order and we are very sorry to see you go.

With very best wishes for the Christmas period.

Zak

Vurdert til 1 av 5 stjerner

I ordered through an offer on facebook…

I ordered through an offer on facebook Yak chews order £23 buy 2 get 3rd free. receipt said 2-3 days, when I called to chase order I was told that it had not been send , when I questioned there managing expectations, I was told I could cancel, which I didnt want to do. He then said he was cancelling my order and hung up. I called back they hung up, then I called again and they remained silent, I asked them to not cancel my order and I apologised but no response. Their campaign may be successful and profitable, however when business is slow customer service is crucial. Disappointed as I looked forward to dealing with a small independent business.
I saw your reply I was not abusive I never swore or anything, yes I expressed displeasure at not getting a notification email saying there was a delay,(i got one saying you were a lovely family ran business, which I thought very nice) but at no point did I ask or expect to have my order cancelled. If you cannot accept a customer being annoyed (not abusive) its very poor. I didn't see you address the hanging very unprofessional.

28. august 2018
Anmeldelse skrevet uten oppfordring
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Svar fra Active Hound

Hi there Cath,

Thank you for your review and feedback.

I have to hold my hands up to apologise for the slower than usual despatch which has been due to a rather unprecedented demand from a Facebook advert we ran. New stock has arrived and we are approximately 1 day behind schedule.

As expressly explained to you in our telephone conversation, we will not tolerate abusive nor aggressive behaviour because quite frankly, there is just no need for it. We are a friendly bunch and bend over backwards to help customers.

I am very sorry but due to what was directed at me from yourself, on this occasion I elected to cancel your order and refund you in full.

Thank you again and we wish you well.

Zak

Vurdert til 5 av 5 stjerner

Great company

Great company. Very fast response to my enquiry and an extremely fast despatch.
Well packaged and a nice style of doing business
Thanks

15. mars 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I would highly recommend Active Hound …

I would highly recommend Active Hound to anyone who expects excellent customer service. I loved the experience of buying a Hurtta harness for my Labrador puppy from Active Hound. As soon as I emailed Zak (at the company) I had a reply within minutes. I placed the order and it arrived the next day. The little quirky additional touches to the email address and supporting paperwork brought a little smile to my face. I would highly recommend Active Hound to anyone and I will be telling all of our dog walking friends. An excellent level of customer service and I will be a repeat customer.

Mike Atkins

2. september 2017
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I bought a few item for my dog free …

I bought a few item for my dog free delivery, nice balls as a present. Unfortunately harnesses were the wrong size so sent back and a few days later I ve got the new ones. Very happy. cons I paid for my parcel return postage back to then.

19. august 2017
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

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