Bought this software nearly two years ago and aways find a way to utilize its core functions on a nearly daily basis. Perhaps even more amazing than the software is the stellar customer service. D... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had ACE PDF license on my old laptop that broke. I requested a replacement one to use the software on my new laptop. The customer service was excellent and they provided with a new one and deactivat... Vis mer
Began using Ace PDF a week ago. Seems to be a very good application, but I had problems with the printing function. After reporting the problem and sending some log files to Customer Service it did... Vis mer
I downloaded the video recording programme, back in November 2023 but forgot to give a review. I've been using it about twice a month, since. Whilst not exactly intuitive, their Customer Service is pr... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
AceThinker offers handy solutions including video creation, PDF editing, iOS management and more for digital users around the world.
Kontaktopplysninger
59 Great Eastern Road , E15 1DX, London, Storbritannia
- 07423256322
- acethinker7@gmail.com
- www.acethinker.com
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great Product - Awesome Technical Support
There are a lot of good products on the market. What can make a 4 star product a 5 star is when you have a problem and it is addressed professionally, promptly with the solution provided. I have used this product for 2 years now. I had my first technical problem. I sent a help message, it was responded to immediately and it was resolved immediately and they followed up. Gold Star to the tech support team. You make an already very good product, great!
Experience was great
Experience was great, in fact it was awesome. Software is great and customer support is equally awesome. The team is a good listener and made all efforts to solve the problem, they were very prompt to reply as well. The software is absolutely great for my line of profession. I wish them all the best and to keep it up.
VideoKeeper not up to date and bad customer service
I started using VideoKeeper last summer for downloading videos, especially some live video to be able to watch them later. At first, it worked perfectly, hence I bought the software. But then probably Youtube changed their protocol, and Videokeeper cannot download live videos anymore... I immediately wrote to customer service to tell them, but only got a vague answer. It's been more than 2 months and the app still hasn't been updated. And I received no reply to my last e-mail asking for an update. Other softwares have already adapted to the change, so it's possible to do it. It seems Acethinker just doesn't care...
tech support promptly
Video Keeper is a LIFESAVER
I bought Video Keeper to help with some aspects of my job and it has been a LIFESAVER and timesaver! I had one tiny problem at the beginning, I emailed the support team and they immediately emailed me back and resolved the problem within a matter of minutes! I am extremely pleased with their product and customer service.
Excellent Customer Service for Music Keeper
I downloaded Music Keeper and used the free trial. Converting videos to mp3 and downloading the mp3s at any quality was simple and always successful.
Once I had exhausted all my free downloads entitlement, I bought a 1 month licence. I didn't go for anything longer as I wanted to check it wasn't a company that took your money and disappeared. I was disappointed that the keycode I was allocated didn't work. However I emailed support and was sent a new code within minutes, which worked.
Assuming I can continue to download as I have done so far, I recommend this product and the customer service.
Best product, best customer service
Best product, best customer service.
I have been using the Video Keeper for a few years now. Along the way, I had a bit of issue with it and wrote to Acethinker for help. To my surprise, their response was prompt and most helpful in resolving my issue.
I definitely recommend this company.
Video downloader
L'ho appena scoperto e lo stò usando online.
Come indicato: Si deve cliccare sui 3 puntini per fare il download, nella pagina che si apre.
ah..... oltre che ai limiti vari ci sono i limiti di download, a 3...
Good Products Good Support
I've been using two of Ace thinkers products (Video Keeper & Screen Grabber) for a number of years now and haven't found better TBH. I've rarely had to use support but when I have issues have always been resolved in a timely manner.
All AceThinker software products are…
All AceThinker software products are quality products. The support is good and the updates are fantastic. I hope they can expand to other operating systems even more.
It was a great software
It was a great software, you should must try this.
It's a great 👍🏻
It's a great 👍🏻
I'm very happy for company service and product.
Recommend ✅
Exceptional Support
Incredible follow up and help through a series of issues with installing their PDF Editor for Mac. I purchased a lifetime license through a third party seller and when I downloaded the app it didn't look and function anything like the product description. The AceThinker support team got back to me quickly and stayed in touch through a series of communications to help me get a new version and get the license registered.
VideoKeeper, bad product, bad service
Bought a year-subscription last year. The activation-proces was very frustrating, but in the end it worked. Sometimes I used VideoKeeper to download MP3's from youtube-clips, but very often it resulted in a error "can't find the video clip" (just normal regular popsong-video's). In the end it hardly worked. It posted several complains and asked for help through the website-mailform, but never received any reply. Very bad service and bad product.
Purchased a lifetime subscription but…problem with activation
Purchased a lifetime subscription but had problems activating it because the Verification Code request wasn't working. Contacted Support and it came back to me very quickly. Another small hitch relating to password change but again Support was quick off the mark.
Have PDFElement on my other computer and this seems to be better
Excruciatingly slow and fails to download from the marketed sites
Youtube downloads are extremely slow. I downloaded the same video on 4kVideo Downloader way faster.
This software fails to download anything from Facebook and Instagram. Using the Detector just downloads random mp4 files. The Detector wont even open Instagram. Oh and the Detector crashes after logging in to Facebook through the Detector. Don't waste your money on this.
An excellent and useful screen…
An excellent and useful screen recorder. Unmatched. And an highly efficient and prompt after sales service support team.
AceThinker Video Keeper is excellent!
Video Keeper is an excellent app. It has several features and everything works perfectly. I use it for personal purposes and for work as well. AceThinker's after-sales support is flawless. When I need it, they always help me quickly and kindly. I recommend!
The Best Product and Service for its kind.
Always helpful with a solution that presents a positive outcome for a great product!
Excellent product(Videokeeper) and…
Excellent product(Videokeeper) and works better than others I have used. I had a small problem with activation but the company contacted me within hours and resolved it and I really appreciate that kind of support.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








