The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We just booked for access self storage in Kingston /norbiton. Malkay ( I hope I spelled it right) the assistant at the reception was extremely helpful, polite and explained everything calmly and clea... Vis mer
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First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what wa... Vis mer
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We sorted out our storage issue within minutes after popping into the West Norwood office on the off chance last Sunday. By Monday lunch time we were moving stuff into lit unit A the finance and insu... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Kontaktopplysninger
93 Park Lane, W1K 7TB, London, Storbritannia
- 0800 122 5220
- customerservices@accessstorage.com
- www.accessstorage.com
4,6
Enestående
6k anmeldelser
Har svart på 87 % av de negative anmeldelsene sine
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Svar fra Access Self Storage
Thank you for your wonderful feedback, Marshall.
We are delighted to hear you received fantastic service and truly appreciate your recommendation. It means a great deal to us.
We look forward to helping you again in the future.
My access storage unit
From contacting access to book the storage space to moving in was incredible . The staff team were very supportive, kind and professional. I was welcomed on the day by a lovely gentleman. I travelled two and a half hours on the day and, I was offered a drink on arrival. I had time to breath. I was shown the unit before signing the contract. I found the place very clean, airing, and secure was tight. I was told anytime I visit the unit I would use a different code to my unit. there is one thing I like most of all is that I am able to drive into the storage unit car park and don't have to worry about parking on the street. How awesome. Well done access
6. mars 2026
Svar fra Access Self Storage
Thank you Sandra, for such a thoughtful and detailed review.
We are absolutely delighted to hear that your experience, from first contact through to moving in, was such a positive one. Travelling two and a half hours is no small journey, so we are especially pleased that the team made you feel welcome, offered you time to settle, and ensured everything was clearly explained before you signed up.
It is wonderful to know you found the site clean, airy, and secure, and that the easy parking made things even more convenient for you. Creating a smooth and reassuring experience is exactly what we aim for.
Thank you again for your kind words and for choosing Access.
The transaction was very smooth
The transaction was very smooth, staff very friendly and professional.
14. mars 2026
Svar fra Access Self Storage
Thank you for your feedback, Lyn.
We are delighted to hear that everything went smoothly and that the team were friendly and professional throughout. That is exactly the experience we aim to provide.
We appreciate you taking the time to share your experience.
Access Self Storage
The right place to store your items
Easy, quick, cheap.
Staff helpful and professional
Luke helped me a lot, very kind
All perfect
Happy to be here
11. mars 2026
Svar fra Access Self Storage
Thank you for your fantastic review, Ile.
We are so pleased to hear that you found everything easy, quick, and great value. It is wonderful to know the team were helpful and professional, and Luke will be especially happy to hear your kind words.
We are delighted you are happy to be here and truly appreciate your feedback.
The way the team attended to me was so…
The way the team attended to me was so quick and efficient and the deal was good and even the reception was good and so professional. even the day I showed up the reception was warm and professional. I am greatful and happy to refer others and recommend Access Self Storage.
8. mars 2026
Svar fra Access Self Storage
Thank you for your wonderful feedback.
We are delighted to hear that the team provided quick and efficient service, and that you were happy with the deal offered. It is especially lovely to know that you felt warmly welcomed and experienced a professional reception throughout.
We are truly grateful for your recommendation and appreciate you taking the time to share your experience.
Good self storage place. Recommended!
I received a competitive quote when searching for storage space locally. The communication with the Access Self Storage staff was very positive, they explained all details and were happy to answered all questions, for peace of mind. When decided to book the storage the registration process was easy, and we were given a mini tour of the place when moved our stuff in. Again the staff were friendly and helpful. We received a generous space for the price paid, which was lower than other self storage spaces locally. We would recommend this business.
11. mars 2026
Svar fra Access Self Storage
Thank you for such a detailed and thoughtful review, Donald.
We are delighted to hear that you found our quote competitive and the communication clear and reassuring. It is great to know the registration process was straightforward and that the team made your move in smooth with a helpful tour of the site.
We are especially pleased that you felt you received generous space at a great value compared to other local options. Your recommendation truly means a lot to us.
Thank you again for choosing Access.
I was looking to store some furniture…
I was looking to store some furniture during a house move I wasn’t sure of the dates the staff were really helpful and accommodating when I had to change I was shown the different units before I made my mind up I would use these guys again
9. mars 2026
Svar fra Access Self Storage
Thank you for your kind feedback.
We are delighted to hear that the team were helpful and accommodating, especially while your moving dates were still uncertain. It is great to know you were able to view different units before deciding, so you felt confident in your choice.
We truly appreciate you saying you would use us again and look forward to helping you in the future.
Svar fra Access Self Storage
Thank you for your lovely feedback, Katarzyna.
We are delighted to hear that the team explained everything clearly and supported you with the app. Providing clear guidance and making things easy to use is very important to us.
We truly appreciate you taking the time to leave a review.
Svar fra Access Self Storage
Thank you for your great feedback.
We are delighted to hear you received excellent service and that Paul and the team were so helpful. Your kind words will mean a lot to them.
We truly appreciate you taking the time to share your experience.
Svar fra Access Self Storage
Thank you for your feedback.
We are delighted to hear that you found the transition quick and easy, and that it was handled well. We truly appreciate you taking the time to share your experience.
Ive had a storage unit in Erdington…
Ive had a storage unit in Erdington since September 2025. Originally I was given a 6 month discount to price match and offer made elsewhere, however the manager had charged me the full price instead of the agreed discount, so he extended my discount period which should have covered me until June 2026. This was confirmed via email.
I received an email in February to advise me that the full price will be going up in March, so I went into the unit to confirm with the manager, who advised me they would not be able to honor the agreed extension of June.
I explained in that case then I would be due a partial refund of 1 month as he had overcharged me in the original 6 month period and I agreed not to refund, based on the extension period alone.
After some back and forth he advised he would be able to extend it until April, and then the unit would be charged full price from May.
Today I have noticed that I have been charged the full amount instead of the still promised discounted amount.
The majority of the staff are really lovely, unfortunately the manager Dean does not seem competent and doesn't keep agreements that he has made. Most the time he doesn't actually seem aware of what hes actually agreed to. Definitely don't think the manager is as professional as he should be, which lets this unit down.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Access Self Storage
Hi Ellie,
Thank you for explaining everything so clearly.
We are very sorry for the confusion and frustration this has caused. We understand how important it is that agreed prices are honoured and applied correctly.
When you first signed up, the manager was still new in the role and unfortunately some administrative errors occurred while processes were still being settled. The confusion seems to have happened when you received a rent increase email and there was a misunderstanding about how this affected your extended discount.
Because your agreement was a unique arrangement, the discount needed to be manually reapplied, and this was missed. We can confirm that the refund you are owed is now being processed.
We have since put measures in place to make sure manual discount extensions are properly tracked so this does not happen again.
We are sorry again for the inconvenience this has caused and appreciate you bringing it to our attention.
Access Self Storage
All very easy and seamless
All very easy and seamless. Gret team at the Battersea branch , all very helpful
5. mars 2026
Svar fra Access Self Storage
Hi Sanober,
Thank you so much for your kind words.
We are delighted to hear that your experience was easy and seamless, and that the team at our Battersea branch were so helpful. Your feedback means a great deal, and we will be sure to pass your comments on to the store team.
If there is ever anything further we can assist you with, please do not hesitate to get in touch.
Excellent service and very helpful team at Access Battersea
I had a very positive experience with Access Self Storage Battersea. From the initial enquiry through to move-in, everything was handled smoothly and professionally.
Angela, David and Julian were all absolute stars — always friendly, helpful and willing to go the extra mile to make sure everything worked seamlessly. They took the time to answer questions, explain the options clearly and made the whole process very straightforward.
The facility itself is clean, well organised and feels very secure, with strong access control and 24/7 security monitoring, which gave great peace of mind when storing my belongings.
Overall, a very professional operation with an excellent team. I would highly recommend Access Self Storage Battersea to anyone looking for reliable storage and great customer service.
4. mars 2026
Svar fra Access Self Storage
Hi Soren,
Thank you very much for your detailed and thoughtful review.
We are delighted to hear that your experience with Access Self Storage Battersea was such a positive one, from your initial enquiry right through to move in. It is fantastic to know that Angela, David and Julian made such a strong impression. We will be sure to pass on your kind words to them, they will be thrilled to hear your feedback.
It is also great to hear that you found the facility clean, well organised and secure. Providing a professional service and peace of mind for our customers is always our priority.
We truly appreciate your recommendation and thank you for choosing Access Battersea.
Excellent service from the…
Excellent service from the beginning..easy access and professional staff.
9. mars 2026
Svar fra Access Self Storage
Thank you for your kind feedback, Steve.
We are delighted to hear you received excellent service from the beginning and found access easy with professional staff on hand to help.
We truly appreciate you taking the time to share your experience.
Excellent Customer Service mindset with a better deal.
The team called me straight after the initial online quote, and so did the nearest competitor. On the plus side, I was able to visit the room 15min after the competitor closed, so more flexible. On top of a better deal, the manager upgraded me to a bigger storage, so really impressed with that. When moving in, he also extended the hours so we could finish that evening, that is really nice service minded too. There has been a small admin error that ended to be corrected in an extra month discounted! Again nice touch! One tiny drawback is the hours of access, it is less extended than the competitor, but overall, Access is well head and shoulders above.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Access Self Storage
Thank you for such a detailed and thoughtful review.
We are delighted to hear that the team acted quickly following your enquiry and that the flexibility around viewing, upgrading your unit, and extending access on move in day made a real difference. It is great to know the manager was able to offer a better deal and ensure everything worked smoothly for you.
We also appreciate your understanding regarding the small administrative error and are pleased it was resolved positively. Thank you for noting the access hours as well, feedback like this is always helpful.
We are thrilled that overall you feel we are head and shoulders above, that truly means a lot to us.
Svar fra Access Self Storage
Thank you for your feedback.
We are pleased to hear that everything was simple to set up and that you received a good introduction. Making the process clear and straightforward is exactly what we aim for.
We appreciate you taking the time to leave a review.
Svar fra Access Self Storage
Thank you for your feedback.
We are pleased to hear that you found a good choice of units and that the team were friendly and helpful. We appreciate you taking the time to share your experience.
Svar fra Access Self Storage
Thank you for your feedback, David. We are pleased to hear that moving into your unit was made easy by our friendly and helpful team. We appreciate you choosing us.
The staff were very helpful kind and…
The staff were very helpful kind and accommodating.Excellent customer service
3. mars 2026
Svar fra Access Self Storage
Thank you, Editha. We are delighted to hear the team were helpful, kind, and accommodating. Excellent customer service is always our goal.
very friendly and helpful staff
very friendly and helpful staff, answered all our questions knowledgeably and put oour minds at rest about various queries. They also recommended some removal companies.
8. mars 2026
Svar fra Access Self Storage
Thank you for your lovely review, Michele. We are so pleased the team were friendly, knowledgeable, and able to put your mind at rest. We are glad the removal company recommendations were helpful too.
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