I had a fantastic moving team who were punctual and fast, and had no problems overall on the day. I was pleasantly surprised at everything fitting into the locker and with room to spare. I could hav... Vis mer
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Beliggenhet
Bytt filialWindmill Road, Dolphin Ind Estate, TW16 7HT Sunbury-on-Thames, England, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The initial induction was poor. I expected 24hr access as advertised on the website and on notice boards walking around the site. I therefore couldn’t unload the van on day 1 and had to keep it an... Vis mer
Selskapet har svart
Great access great location from my home and at a great price. Alisha is an amazing asset to the company, she dealt with everything very efficiently and was able to answer all my queries and give go... Vis mer
Selskapet har svart
Really easy process to book the storage that I needed Really friendly helpful staff when I popped in for the information that I needed and when I came back to finalise my storage Really smooth se... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Kontaktopplysninger
Windmill Road, Dolphin Ind Estate, TW16 7HT, Sunbury-on-Thames, England, Storbritannia
4,6
Enestående
25 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Access Self Storage - Sunbury
Dear Elizabeth, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Very good customer service-everything…
Very good customer service-everything was explained very well -I would definitely use again and recommend to family and friends-only one thing I still haven’t received refund yet
7. januar 2023
Svar fra Access Self Storage - Sunbury
Dear XXXX, thank you for your review. All feedback helps us continue to deliver the service our customers expect. I will pass your comments on to the storage manager regarding your refund and if you need any further assistance please get in touch with our Customer Service Team - email customerservices@accessstorage.com.
The initial induction was very poor
The initial induction was poor. I expected 24hr access as advertised on the website and on notice boards walking around the site.
I therefore couldn’t unload the van on day 1 and had to keep it an extra day with associated costs. On day 2 was informed out of hours access needed to be authorised in advance by Head Office for any given day required. While I get the rational behind the policy, it needs to change.
13. januar 2023
Svar fra Access Self Storage - Sunbury
Dear Chris, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed, we hope you can understand our reasons for not allowing access to all customers on a 24hour basis due to security risks. Should you require out of hours access please speak with the store as they may be able to make arrangements for you should this still be required. Customer Service Team
Svar fra Access Self Storage - Sunbury
Hi Timothy, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
Great Customer Service
The staff were incredibly helpful and friendly. They even offered me pizza whilst we were moving our items in :-)
2. desember 2022
Svar fra Access Self Storage - Sunbury
Hi Scott, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
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