Not prepared to the Online Business. Be careful!
On Saturday 26 September I decided to buy a shirt, (order #77860) since the shipping conditions advertised that by paying for premium shipping (15€), I could receive the product within 3 business days.
It is now 1 October, 4 business days have passed and I have not received the product,.but the most disappointing thing is that when you ask for information, beyond the tracking information they provide for the order (very generic without knowing where the product is), when you use the customer service channels, email or Bot on the website, we receive no response. 2 emails sent without a response and a Bot that goes around in circles and only knows how to ask for information and remind you of the opening hours. I have also left the Bot the question twice to find out where the product is and to let them know that they are not fulfilling their commitment to deliver it within 3 business days.
The customer service is not up to standard and I feel deceived by having believed that by paying the 15€ I would receive the product within 3 days, considering that this is misleading advertising.
I recommend that you go to the store to buy as I used to do in Barcelona, but now that they are no longer there, what I cannot do is go to Rome.
I think 7camicie are not prepared to provide good online service








