24Bettle Anmeldelser 142

Svar fra 24Bettle

21. des. 2022

Dear Jepu,

Thank you for your feedback.

We apologize for the delay in your payout. We understand that this may have caused inconvenience for you, and we sincerely apologize for any frustration this may have caused.

We take all customer feedback seriously, and we are actively working to improve our processes to ensure that payouts are made in a timely manner in the future.

Unfortunately, we can't access your account from here to see what exactly happened and therefore we have sent a request for you to provide us with your personal details through TrustPilot platform.

Once we will have your personal details we will check your account and send you an e-mail.

Best regards
Customer Experience Team

Svar fra 24Bettle

6. okt. 2022

Dear Laurent,

Thank you for your feedback.

We strive incredibly hard to make every customer experience enjoyable and we're really sorry we've not been able to meet your expectations this time.

Please be informed that our bonus terms and conditions are easily accessible at the bottom of our site and we are sorry to hear that you have not been familiar with them. In case our players can't find our bonus terms and conditions our dedicated customer support department is always ready to share them and answer any questions our players might have.

30% rule applies only on placing single bets and if a player is placing multi bets the only rule that needs to be followed is that odds of the multi bet need to be 1.8 or higher.

Regarding the rollover of our bonus players can always use our buy-off option that will allow them to request a payout for the share they have played through.

We still would like to check your account and provide you with a detailed explanation via e-mail.

Since we can't check your account from here we have requested your details through the TrustPilot platform and we would kindly ask you to provide us with them.

Best regards
Customer Experience Team

Svar fra 24Bettle

30. sep. 2022

Dear Rillba,

Thank you for sharing such nice feedback!

We are happy to see that you are enjoying our casino. One of our main goals is to offer the best games for our players :)

For sure we will share your review with our staff as they will love to see it!

Best regards
Customer Experience Team

Svar fra 24Bettle

16. sep. 2022

Dear Steve,

Thank you for your feedback.

We're sorry to hear that our casino did not live up to your expectations.

Please be informed that we are obligated to request documents from our players due to our license and the strict regulations that we need to follow.

The verification process is also used to ensure a safe environment for our players.

We want to follow up with you directly so we can figure out what happened so we have requested your personal details through TrustPilot platform.

Please be so kind to provide us with your personal details so we could check your account and we will provide you with all pieces of information via e-mail.

Best regards
Customer Experience Team