I used the Wordtune Pro version throughout the writing process of my PhD, primarily to refine and improve my own texts. It helped me preserve my own academic voice and prevented me from relying on A... Vis mer
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Definitely satisfied, but... I love the web-based version. In the future, I will rate the app 5 stars once it becomes more stable (sometimes it doesn't recognize the selected text) as well... Vis mer
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I’ve had a really positive experience with Wordtune, especially for my university coursework—it’s been very helpful in improving my writing. I also want to highlight their excellent customer supp... Vis mer
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I was charged without authorization and have been charged almost $360 over the past two years without knowing. I cancelled the subscription 3 times two years ago and somehow I was still signed up fo... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Wordtune is a Generative AI powered platform designed to enhance productivity and creativity in writing. It offers features like content rewriting, AI-driven suggestions, content creation, and summarization. Millions of professionals use Wordtune every day. Try it for free and get things done faster.
Kontaktopplysninger
Shlomo Ibn Gabirol St 124, 451523, Tel Aviv-Yafo, Israel
- help@wordtune.com
- wordtune.com
4,0
Bra
569 anmeldelser
Har svart på 92 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Effortless experience
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Jessie!
Thank you for the time you took to write such great feedback! We are glad you're enjoying your app experience!
We appreciate you, and we're so glad to have you around. Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have.
Happy writing!
I had the pleasure of talking to Niki
I had the pleasure of talking to Niki, and I couldn’t be more impressed with the level of support I received. Niki was not only incredibly knowledgeable but also patient and attentive throughout the entire process. Niki took the time to understand my issue, provided clear and effective solutions, and followed up to ensure everything was resolved to my satisfaction. I truly appreciate their professionalism and dedication to helping me.
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Krenare,
We really appreciate the time you took to write such great feedback! All feedback is highly appreciated, as it enables us here at Wordtune to further develop our products and services.
We’re very grateful for customers like you and hope you stick with us for years to come!
Have a great day!
My niece was on my laptop an…
My niece was on my laptop an accidentally subscribed to this tool. I’ve tried contacting their chat and emailed them but have received no response all I’m getting is that it cannot be refunded. I tried multiple times to cancel this subscription and the website kept crashing next thing I know there’s £92 taken from my account that it doesn’t look like I’m going to get back!! I’ve lost my job and explained that multiple times and there’s no response at all!
10. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Cloe!
Thank you so much for bringing this to our attention. We're sorry to hear you had trouble cancelling your account.
We take our users' concerns with the utmost importance and urgency, and we hope you would allow us to make things right with you, and hopefully turn this into a smoother Wordtune experience.
Keeping that in mind, we're requesting a few information from you to verify the details we have on file and have this resolved as soon as possible.
We hope to hear from you soon!
Unauthorized Subscription Renewal without any Refund
I was accidantally charged last year for unauthorized subscription renewal and immediately cancelled my renewal. This year AGAIN they charged me for subscription renewal. I don't know why they keep stealing from poor people but there should be a way to cancel the subscription without any tricks. They don't let me cancel my subscription and charge me every year. They don't respond to emails/chats/and there is no customer service. There is only one but saying we don't have any refunds. But they don't respond to unauthorized subscription renewal!
7. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi there!
Thank you for taking the time to share your thoughts with us. We apologize for any frustration caused by this situation.
Please note that our plans are recurring, which means they will automatically renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed. In addition, users have the option to cancel their subscription through their account page if they do not wish to have their subscription automatically renewed. Please refer to this article for detailed instructions: https://support.wordtune.com/en/articles/5304438-how-to-cancel-my-wordtune-plus-or-unlimited-subscription
We hope you will allow us to investigate this further, and to help you have a smoother Wordtune experience. Please let us help you by sending us an email at: help@wordtune.com
Our team would gladly look into it. We hope to hear from you soon!
Great Application
7. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Issa!
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day! Happy writing.
Powerful accurate re-writing site
This site helped tremendously when it came to rewording sentences and paragraphs we were stuck on. Site rewrites quickly and accurately. Highly recommend to anyone looking for the extra little push to get them through.
2. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Brandon!
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day! Happy writing.
If you cancel your subscription
If you cancel your subscription, please screenshot it and save it. If you are charged $119.88 for a recurring subscription you will NOT be able to get your money back. Please check BBB reviews. Also, if you try to contact their customer service, good luck. They operate by chat and it can take 24 hours to respond back to you, if they respond. I did try sending emails, they never responded! I had to reach out to their parent company, AI21 labs. Seems like I finally got a response via chat the next day. So if you like poor customer service this is the company for you.
31. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Chris,
Thank you for sharing with us your experience. We understand that this situation can be frustrating, and we apologize for that.
Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed. In addition to this, users always have the to option to cancel their subscription through their account page to stop the auto-renewal of their subscription. You may check out this article to know how: https://support.wordtune.com/en/articles/5304438-how-to-cancel-my-wordtune-plus-or-unlimited-subscription
We hope you would allow us to make things right with you, and to help you have a smoother Wordtune experience. Please let us help you by sending us an email at: help@wordtune.com
Our team would gladly look into it. We hope to hear from you soon!
We are here for you.
Wordtune is an excellent software
Wordtune is an excellent software for writing. It provides ample of alternative selection to choose from. Whatever problems you encounter, their staff are always helpful and response very quickly.
30. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Po Yu!
Thank you so much for taking the time to leave your feedback, and share features you enjoyed from Wordtune. We love hearing from our users, it puts a smile on our faces.
We hope you stick around. We're glad to have you here.
Happy writing!
I have had a great experience with word…
I have had a great experience with word tune. Starting school again after being away for 10 years and having children, I was very uncertain of my writing. Through word tune, I was able to effectively and easily paraphrase, shorten, and write more professionally and concisely. They also have the best customer service support.
18. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Hina!
Thank you for taking the time to write us a feedback. We take pride in providing exceptional quality and ensuring that our customers have a seamless and enjoyable experience. It is through feedback like yours that we are able to continuously improve our product. Your input is invaluable, and we are grateful for your support.
Please know that we are always here to assist you and address any concerns or questions you may have. Our dedicated team is committed to providing excellent service and ensuring that you have a positive experience with us.
Once again, thank you for your positive feedback. Have a great day!
Wordtune is great but...
It is an excellent grammar and spelling checker. I wanted to install it today, and I discovered it was no longer available on the Chrome web store. Several days ago, I had to uninstall it because it didn’t want to load or show a pop-up window when I clicked on the icon. Does anyone on the team know what happened? It is a hassle to type the web client’s URL constantly or search through your browsing history to find it. What a bummer.
18. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Filip!
Thank you for taking the time to write us a feedback. We take pride in providing exceptional quality and ensuring that our customers have a seamless and enjoyable experience. It is through feedback like yours that we are able to continuously improve our product. Your input is invaluable, and we are grateful for your support.
Please know that we are always here to assist you and address any concerns or questions you may have so we've requested more information from you so we can better assist you with this and rest assured, our dedicated team is committed to providing excellent service and ensuring that you have a positive experience with us.
That's what we're here for! If you have any further questions or feedback please feel free to reach out at help@wordtune.com or through out Help Center: https://support.wordtune.com/en/
Talk to you soon!
Absolutely appalling
Absolutely appalling
I entered a free trial for their premium membership, which i then cancelled on the last day before I was supposed to be charged. That took over 5 tries to do, as their website kept not allowing me to cancel and crashing me out the server. I received no confirmation of cancellation, to then look into my bank account the next day and they have taken over £90. I did not receive no notification to state my free trial ended or a confirmation of payment absolutely nothing, and I evidently did not want to pay £90 for something i only needed to use once. I then contacted them on their live chat which seems to be their only way of contacting, to be told by a robot refunds aren’t available and for my chat to be deleted, i then continued to open new chats in order to speak to someone that is not a BOT, and still have gotten no where. They are a scam, I should be refunded my money back, yet they never respond nor do they have another method of contact. I will be reporting them.
1. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Bianca!
Thank you for sharing with us your experience. We understand that this situation can be frustrating, and we apologize for that.
We hope you would allow us to make things right with you, and to help you have a smoother Wordtune experience. We have received your inquiry on our website, and one of our Support Experts will be reaching out to you as soon as possible.
Please expect an email from help@wordtune.com. See you there!
After so many years
After so many years, I decided to go back to school and pursue continuous learning. However, I quickly realized that the education system has changed significantly since I was last in school, and I needed some help to catch up. Thankfully, I stumbled upon this app, and it has been a huge aid in my studies.
25. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hello Esperanza!
We really appreciate the time you took to write such great feedback! Thank you for sharing how Wordtune has helped you with your studies and we are glad you are enjoying!
All feedback is highly appreciated, as it enables us here at Wordtune to further develop our products and services.
We’re very grateful for customers like you and hope you stick with us for years to come!
Have a great day!
Wordtune is very helpful tools
Wordtune is very helpful tools, I really recommand it.
28. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Maede,
Thank you for the recommendation! We're so glad to hear that Wordtune has been helpful for you.
Please know that you can always reach out to us through (help@wordtune.com) with any questions or concerns you may have.
Have a great day!
Wonderful product
Wonderful product, and support
27. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Ocean!
Thanks so much for the great feedback! We’re glad you’re happy with the product and our support.
Please know that you can always reach out to us through (help@wordtune.com) with any questions or concerns you may have.
Have a great day!
Good support and intuitive design
Wordtune does exactly what I was looking for in an AI writer. I love the amount of suggestions it provides and how seamless it is using the extension and desktop app.
Also, the support has been fantastic, they always reply and provide detailed information.
24. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Ryan!
Thank you for taking the time to write us a feedback. We take pride in providing exceptional quality and ensuring that our customers have a seamless and enjoyable experience. It is through feedback like yours that we are able to continuously improve our product. Your input is invaluable, and we are grateful for your support.
Please know that we are always here to assist you and address any concerns or questions you may have. Our dedicated team is committed to providing excellent service and ensuring that you have a positive experience with us.
Once again, thank you for your positive feedback. Have a great day!
amazing frank
I have been using Word Tune for the past four years and find it to be an amazing app that simplifies my emails, expands my mind set, and enriches my vocabulary.
24. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Jobish!
We're so glad you're enjoying Wordtune, that means a lot to us! It's awesome to hear that you're finding Wordtune so useful and impactful! Also, Frank will be delighted to hear your warm feedback.
We appreciate your support and willingness to spread the word about Wordtune.
Once again, thank you for your positive feedback. Have a great day!
Renewing Subscription
I am wondering how you can renew my subscription with a debit card on file that is expired. I no longer want this service and think your policy is absolutely ridiculous that refunds are not provided. I will be passing along to everyone to not use this service.
17. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Kimberly,
Thank you for sharing with us your experience. We understand that this situation can be frustrating, and we apologize for that.
Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed.
Nevertheless, we hope you would allow us to make things right with you.
Someone from our team will contact you and would gladly look into it.
I canceled 1 year ago, My membership was renewed again
My membership was renewed after I canceled one year ago when they tried charging me after cancellation. This makes no sense, I will be reporting them to BBB this is the dirty business they are conducting. I like the product but I stop because they are dirty.
3. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Sandra,
Thank you for sharing with us your experience. We understand that this situation can be frustrating, and we apologize for that.
Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed.
Nevertheless, we hope you would allow us to make things right with you.
Someone from our team will contact you and would gladly look into it.
Helped me withdraw subscription thanks
14. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Jessica!
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day!
Membership renews despite cancellation
Last year, I canceled my Wordtune subscription. Somehow, it was renewed, and the annual plan charge was taken from my bank account. When I checked my account, it appeared that the subscription was not canceled. I am 100 percent sure I canceled it last year and have not used the account since. I canceled it again, but I did not receive a confirmation. The account settings now show it as canceled, but the payment for the entire year has already been taken for premium plan. I can not fine any email address or phone number to contact them. Can someone please help.
11. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wordtune
Hi Zarah,
Thank you for sharing with us your experience. We understand that this situation can be frustrating, and we apologize for that.
Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed. In addition to this, users always have the to option to cancel their subscription through their account page to stop the auto-renewal of their subscription. You may check out this article to know how: https://support.wordtune.com/en/articles/5304438-how-to-cancel-my-wordtune-plus-or-unlimited-subscription
Nevertheless, we'd love to make things right. A team member will be reaching out to you shortly to discuss how we can help.
We are here for you.
Dette er Trustpilot
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Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.