WoodUpp - USA Anmeldelser 

422
TrustScore 4.5 av 5

4,4

Beliggenhet

Bytt filial

Hickory Street 391, 27030 Mount Airy, North Carolina, US


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Se hva andre synes

Vurdert til 5 av 5 stjerner

The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to b... Vis mer

Vurdert til 1 av 5 stjerner

Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... Vis mer

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Vurdert til 5 av 5 stjerner

Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... Vis mer

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Vurdert til 5 av 5 stjerner

We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... Vis mer

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Informasjon om virksomheten

  1. Møbelprodusent

Om WoodUpp - USA

Skrevet av virksomheten

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Skrevet av virksomheten

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Kontaktopplysninger

  • Hickory Street 391, 27030, Mount Airy, North Carolina, USA

  • 336 755 2268

4,4

Enestående

TrustScore 4.5 av 5

422 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 94 % av de negative anmeldelsene sine

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Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(422)

1 611 anmeldelser i de siste 12 månedene

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Vurdert til 4 av 5 stjerner

The long felt wood panels should come…

The long felt wood panels should come with more packaging padding on the ends. Several panels I ordered were damaged.

The amount of felt wood panels they pack, I was left with a surplus and did not know what to do with them. I wish I was able to order the exact amount I wanted.

For accessories, some of the screws don't come with the felt pins, which makes the screws useless. Luckily I had some other accessories that came with felt pins and was able to use it. I would suggest all screw accessories come with the felt screws.

Overall, great product.

5. mars 2026
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Svar fra WoodUpp - USA

Thank you for your review.
Please reach out to our customer service team with any damages and we can send you replacement panels. You are able to order per panel so I'm not sure why you were left with a surplus but you can return unused products and we will refund you. Please reach out to our customer service team for help with that.
Thank you again,
The Woodupp Team

Vurdert til 5 av 5 stjerner

Awesome Shelves!

WoodUpp is an awesome company. I previously bought screwless shelves from another company and mounted them on our new slatted walls. Even without anything being placed on them, they started sliding down. Needless to say, I returned them. I saw WoodUpp’s ad on Instagram so I decided to give them a try and boy am I glad I did. I bought two and the install was easy. They are unbelievably secure even with items on them. The shelves are powder coated high quality metal and nice and heavyweight. Extremely well made. Yes, they are more expensive than the cheap others, but you get what you pay for. These are made to last. They arrived quickly in well packaged protection to insure no damage.

5. mars 2026
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Svar fra WoodUpp - USA

Thank you for your awesome review!
We love our Create shelves and so glad you do too!
Thank you again ,
The WoodUpp Team

Vurdert til 1 av 5 stjerner

STAY AWAY Premium Price, Zero Support: AI Errors & Damaged Product

I chose WoodUpp for my English Walnut project because they market themselves as a premium brand. Unfortunately, the experience has been a disaster from start to finish.

Inaccurate Tools: I followed their "Sona AI" agent's specific calculations to place my order on Feb 8th.

Conflicting Advice: On Feb 9th, after they took my money, a human staff member (Angel) reached out to tell me the AI was wrong and I actually needed more panels.

Out of Stock: When I went to buy the extra panels they told me I needed, they were suddenly out of stock. Now I have a stalled project and a half-finished wall.

Poor Quality & Support: To top it off, a panel arrived damaged at the bottom. When I reached out for help, I was told to "just check the website" and "use a calculator."

For the price they charge, this level of service is unacceptable. They offer a "100-Day Satisfaction Guarantee," but they make it nearly impossible to actually get a resolution when their own tools and staff cause the error. I’m currently stuck with cut panels and no way to finish my room.

8. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WoodUpp - USA

Thank you for your review,
We apologize that you had a bad experience with WoodUpp. I looked up your order we did reach out before you placed your order that one more panel would be needed because sometimes each customers projects are different and the AI agent doesn't quite recognize that but you chose not to. And yes unfortunately we did put our English Walnut out of stock but we do keep several in our warehouse for any issues customers have and when you reached out we offered to send out a replacement panel immediately. Our customers and their satisfaction is of the upmost importance to us.
Thank you again,
The WoodUpp Team

Vurdert til 4 av 5 stjerner

Communication was incredible

Communication was incredible, prompt delivery packaging could be better with extra layer on top of Wall Slates in the box. Wishes: 9-10ft pieces and end trim for horizontal applications. maybe even electrical box wrap.

16. mars 2026
Anmeldelse skrevet uten oppfordring
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Thank you so much for your awesome review!
I will definitely pass along your feedback on the packaging and product suggestions.
Thank you again,
The WoodUpp Team

Vurdert til 3 av 5 stjerner

Quality let down

While I do like the finished look and functionality with the attachments I was underwhelmed by the quality. I bought a new saw blade in anticipation of this project to make sure the cuts were clean as this is a focal wall in our living room. despite this, many of the cut edges splintered the veneer causing rough edges. Apart from this some staples were missing from the panels causing the slats to be very loose after cutting. We had to cut around a fireplace, wall outlets and a thermostat and every time we struggled to reattach the slats that came loose because the cuts were between stapled parts. Would love to have the option to buy replacement staples for these situations. The attachment like the dupps feel like pretty cheap plastic, I was expecting metal for the price. Overall a bit let down by the quality of the products.

21. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I’m excited to be a reseller of your…

I’m excited to be a reseller of your product didn’t order my first order yet, but I hope to do that today

18. februar 2026
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Svar fra WoodUpp - USA

Thank you for your awesome review!
We can't wait to partner with you also!
Thank you again,
The WoodUpp Team

Vurdert til 5 av 5 stjerner

Absolutely great product

Absolutely great product. My wife and I couldn't be happier with the Grey Oxide. Completely changed the feel of our bedroom. Such an easy process to put up. Thank you WoodUpp!

21. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Shipping was good but mirror had some…

Shipping was good but mirror had some damage on it. Far away you won’t spot it but up close you can see the damaged spots

23. februar 2026
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Svar fra WoodUpp - USA

Thank you for your review! Please reach out to our customer service and we can help you with any damages.
Thank you again,
The WoodUpp Team

Vurdert til 5 av 5 stjerner

The installation was super easy

The installation was super easy. I am not a diy person but I was able to do it with a help of a friend. I am getting tons of compliments.

18. februar 2026
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Svar fra WoodUpp - USA

Thank you for your awesome review! We love to hear how much of an ease the installation was and how many compliments our products are receiving!
Thank you again,
The WoodUpp Team

Vurdert til 4 av 5 stjerner

It took quite some time and a few…

It took quite some time and a few emails to get my order delivered. Why? I have no clue. Once delivered I was happy with the quality and the colors.

18. februar 2026
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Svar fra WoodUpp - USA

Thank you for your review,
We love to hear that you were happy with the quality. Sometimes we have longer production times since we do produce the panels here in North Carolina. We make sure to state on our website that shipping times are 5 to 10 business days.
Thank you again,
The WoodUpp Team

Vurdert til 5 av 5 stjerner

Great product to upgrade a room

Great looking product, good quality, and easy to install. Adds a nice richness and depth to our family room.

9. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WoodUpp - USA

Thank you for your wonderful review! We love to hear from our satisfied customers!
Thank you again,
The WoodUpp Team

Vurdert til 2 av 5 stjerner

Installation screws have been on…

Installation screws have been on backorder for more than a month! Purchased panels a month ago and am still waiting to install them.

20. februar 2026
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Svar fra WoodUpp - USA

Thank you for your review. We apologize for the screws being out of stock. They are back in stock now. A comparable screw could be purchased at your local hardware store.
Thank you again,
The WoodUpp Team

Vurdert til 5 av 5 stjerner

Love our new wall

Product shipped quickly and came with everything we ordered. Putting it up was easy and cutting it to exact size ( we have a 1920 bungalow) with our circular saw went fast. Using the screws that we ordered and the spacing method shown in the video, we were able to completely finsh the wall in a hour and a half. Designing the wall was fun and simple using picture hangers and shelves that we purchased. It is a beautiful addition to our room. The only downside was a couple of the pieces of wall had too much material on the side that should not have had any.

4. mars 2026
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Svar fra WoodUpp - USA

Thank you for your awesome review!
We love to hear that installing was easy and fun!
Thank you again,
The WoodUpp Team

Vurdert til 3 av 5 stjerner

Cheaply made way overpriced

Cheaply made way overpriced, is functional.

17. februar 2026
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Svar fra WoodUpp - USA

Thank you for you review. I looked up your order and it only looks like you purchased a Dupp and not Akupanels. If you had an issue with the Dupps please reach out to our customer service team. We are hear to help.
Thank you again,
The WoodUpp Team

Vurdert til 5 av 5 stjerner

I love my wood up panels

I love my wood up panels, they are made from really good material and they look amazing on my island and fireplace. I will use this company again.

19. februar 2026
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Svar fra WoodUpp - USA

Thank you so much for your kind review!
Please feel free to share your pictures with our customer service team we love to see how well our panels look with our customers install.
Thank you again,
The WoodUpp Team

Vurdert til 5 av 5 stjerner

Great product and excellent service

I ordered three boxes of the oak with dark backing and they arrived on time and are beautifully made.

19. februar 2026
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Svar fra WoodUpp - USA

Thank you so much for your awesome review!
We are happy to hear that our customers have had a great experience with our company.
Thank you again,
The WoodUpp Team

Vurdert til 5 av 5 stjerner

Adds great character to a room - weird optical illusion though

We ordered the Akutiles for a large office wall to help buffer sound. The product arrived securely packaged and without any damage to the items.

As we currently have the Akupanels installed in another office, we wanted to see if we liked tiles over panels. The tiles are more versatile for directional pattern placement and such, but panels are much easier to install.

I have to mention something weird... an optical illusion occurs. While we love the look of the panels and tiles, they can mess with your eyes a bit. It's hard to explain, but we discovered if you put something on the paneled/tiled wall (picture or tv -using their mounting hardware) it diverts the eye and reduces this weird optical illusion. It probably wouldn't be as noticeable on a small wall (guessing). Our walls 10ft high and 18-24ft long.

The videos sent from the co-founder and from Tara are a nice touch and because of this follow-up on my order, I am giving you 5 Stars. I will order from you again.

9. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WoodUpp - USA

Thank you so much for your 5 star review!
We love to hear that our customers will be repeat customers. I will definitely pass along your feedback.
Thank you again,
The WoodUpp Team

Vurdert til 5 av 5 stjerner

We love this product

We love this product! We first installed this in our own home and now sell it in our kitchen and bath store. Ordering is easy. Great customer service with great communication whether it's email, chat or phone. Now I need this on the outside! Excited about the new product. Don't hesitate!

18. februar 2026
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Svar fra WoodUpp - USA

Thank you so much for your kind review!
We love to hear back from our customers on how great our customer service team is. You should definitely reach out to us on our outdoor Aluwood products. We are excited about them!
Thank you again,
The WoodUpp Team

Vurdert til 2 av 5 stjerner

Poor quality laminate product

The quality of the product was horrible. I wasn't expecting the best, but the laminate they use makes it nearly impossible to cut clean edges, or otherwise sand the edges to appear clean after being cut properly.

17. februar 2026
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Svar fra WoodUpp - USA

Thank you for your review. I'm sorry to hear that you were dissatisfied with our products. The akupanel you ordered was wood veneer and not laminate but should have been able to cut a clean edge with sharp circular saw. We are here to help so please reach out to our customer service and we can help.
Thank you again,
The WoodUpp Team

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