I guess I am in the minority but something is terribly wrong with this company. I am an interior designer. I placed an order for some fire screens back in late May and to date, I have not... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Levi was my sales person and walked me through every aspect of what we needed. I felt very comfortable with my purchase. Delivery through Fedex freight was surprisingly flawless and accommodating.... Vis mer
Selskapet har svart
Nathan went above and beyond to get us what we needed for a last minute change order. We had a fire table and 2 bowls delivered. They look amazing and showed up 3 days before they were suppose to.... Vis mer
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Initial ordering/interaction was very smooth and easy. Any and all questions I had were answered and with patience. Placed order, log set chosen was on back order. Would've liked proactive interaction... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Kontaktopplysninger
2025 Taylor Road, 48326, Auburn Hills, MI, USA
- 877.919.1904
- woodlanddirect.com
4,0
Bra
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
High quality products
High quality products and a large selection of inventory
25. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you, Jack. We were glad to have a selection that had what you needed and we are thankful for your business. The entire team here at Woodland Direct appreciates you.
Great customer service ordering by…great staff
Great customer service ordering by phone; timely delivery
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Phil, you picked a very popular and reliable Flint Hill gas log set from Empire. Mac here at Woodland Direct was able to help you find it and he'll be pleased to know he made such a good impression. Thank you for 5 stars and a great review.
Receipt of the order worked well
Receipt of the order worked well. The fireplace screen did not fit our fireplace -- the natural uneven finish of the stone fireplace did not allow a proper fit of the screen. Therefore, we will need to return the screen. Hopefully, the return process will go well.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
We regret it didn't work out. Items can be returned within 30 days and our service team will be happy to help you get it done.
Ken was very knowledgeable and helped…
Ken was very knowledgeable and helped me with the right product for my outdoor fire place. He responds fast, the service was great
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you, Roxana. We were glad to have you visit and we'll be sure to let Ken know about your kind words and great review. Congratulations on your new Empire vent free appliance!!!
Customer service is great.
Customer service is great.
I had quite a few questions answered prior to my purchase.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you for the chance to help when you called. We are glad to hear our help was appreciated.
Item arrived on time and as expected
arrived on time and as expected
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you, Jim. Five stars means a lot to us and we were glad to serve you.
Svar fra Woodland Direct
Janice, we appreciate you. Thank you for vising Woodland Direct.
Easy to navigate and fast shipping
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
We have a great team that is always working to make our site current, easy, and convenient. Thank you for letting us know our efforts are appreciated.
A few items were broken
A few items were broken. I sent images in and no response. The remote with variable control is very poor quality and hard to ignite
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Mark, thank you for the chance to help. Our service team is busy this time of year, but our promise is to help everyone that calls and contacts us. Thank you for your patience.
Great product
Great product delivered ahead of commitment date!
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
We were glad to get you what you needed a little sooner than promised. Woodland Direct appreciates the chance to serve you.
Help from customer sales support.
Help from customer sales support.
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Jim, we were glad to be there for what you needed, Thank you for contacting Woodland Direct.
High Quality, Easy Setup
Shipping was extremely fast and the fireplace door arrived very well packaged. Installation was super easy and the instructions were clear and straightforward. The tinted glass looks great and the built-in magnets keep the doors perfectly closed. I also love that the screen doors are easy to remove when needed. Very happy with this purchase.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
A fireplace door takes a little doing on the customers part as well. Great job picking the right door and getting the installation done. Woodland Direct appreciates the chance to help you along the way.
Still Gonna Buy Another
The item arrived with scuffs and stains on the cover. Item appeared to have been a return, though the cover was in a new and sealed bag the stains came right off; and were only on one corner... apparently just water. The scuffs being nothing, as if they would not be created by my own use, overall superficial but still a white blemishes on the nice green powder coat.
Overall still likely to buy another. Solid construction and everything lined up precisely. Great Rack.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you for this honest and valuable feedback. We regret the product came less than perfect but also are glad to hear your recognized and appreciated the high quality of your new wood rack. We'd love to hear from you when you are ready for another purchase.
It came as expected and in great time!
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Hello and thank you, Sarah. Thank you for visiting Woodland Direct.
The delivery person was very accommodating
The delivery person was very accommodating, but it would be nice if the product being delivered could be brought into your home and placed where you want it. Honestly, when I pay $5k for a product, I expect more than curbside delivery.
17. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you for this feedback and a chance to see where we can get better. We do our best to provide high quality products at competitive prices which includes free delivery with liftgate service. Our delivery and freight details are available on our site and our team is always ready to help with questions by phone.
It came quickly after ordering
It came quickly after ordering. Thank you.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
This is a great news, Kacey. Thank your for sharing your experience along with a 5 star rating. We appreciate you.
Excellent sales and customer service
What a breath of fresh air! After placing an order for a gas log set from a online competitor that said it was in stock and then after a couple weeks I find out it actually wasn't in stock and just a ploy, I found Woodland.
I can't even describe all the differences but this is the way a company should actually be! I call and get a hold of a human who wants to help me! Then I get transferred to the correct sales associate who spends a lot of time on the phone answering the questions giving me ideas about things I didn't even think of. Then I place an order and wouldn't you know, everything they said was exactly how it happened! They helped me find a product even better than I originally thought I wanted! And it shipped and arrived when they said it would!
Did I pay a little more? Yes! And it was definitely worth it! This is the kind of honest company with good customer service that I want to work with and I highly recommend you do the same!
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you for taking the time to give such a detailed account of the experience you had when you called Woodland Direct. We are thrilled to have made the entire process enjoyable. Congratulation on your new log set and we hope you'll enjoy it for years to come.
Ash Caddy Replacement
I had an ash caddy in my fireplace for almost 50 years. It has exceeded its useful life, and the Woodland Direct product is the perfect substitute. I couldn't find one anywhere else!
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Wow....that ash caddy served you well. Thank you for sharing this and for honoring Woodland Direct with your business when it came time for a replacement.
Disappointed
Ordered the exact same fireplace screen a couple years ago and this one was not finished properly at the edges and doesn’t look as nice as our first. But we had no choice but to keep it cause we needed for Christmas. A bit disappointed.
25. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
We were glad to have you come back and regret that you were disappointed in what came to you. If a product is less than perfect our team is able to help and we would have been glad to do so. Thank you for your feedback.
Product delivered on time and only…
Product delivered on time and only missing one log component.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Jon, thank you for a 5 star review and we hope you got in touch with our team regarding the missing log. We appreciate you and the chance to help.
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