Wood Flooring Kent Anmeldelser 

Svar fra Wood Flooring Kent

14. sep. 2026

Hi Maxine,

We’re very sorry about the experience you had with this order.

Unfortunately, the supplier’s stock records showed the product as available when your order was placed and your delivery was arranged. We were then informed of a stock discrepancy only one working day before the scheduled delivery date, at which point we contacted you as soon as we became aware that the order could not be fulfilled as planned.

We completely appreciate how frustrating this was, particularly after you had already been given a delivery date. Although the stock discrepancy originated with our supplier, we recognise that from your perspective you placed the order with Wood Flooring Kent and expected it to arrive when promised.

Regarding the refund, we’re sorry if our request for written confirmation caused any further frustration. We require cancellation and refund instructions to be confirmed in writing so that we have a clear record of the customer’s request and can process it correctly; an email confirmation is sufficient.

We certainly understand your disappointment with the way this order unfolded, and we’re sorry that we were unable to provide the service you reasonably expected on this occasion.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

14. sep. 2026

Hi Pak Hin,

We are sorry to see this review, particularly as the photographs supplied to us do not currently show the damage to the flooring described here.

We have reviewed all of the photographs provided. They show a puncture to the outer cardboard packaging of one pack and protruding nails in the timber pallet. However, none of the photographs shows a damaged flooring plank, despite the review stating that multiple boards were “deeply scratched/damaged”.

We have therefore asked you to provide photographs of the actual flooring concerned, removed from its packaging, together with confirmation of how many boards are affected. If flooring has genuinely been damaged in transit, we will of course investigate this and provide an appropriate remedy.

We cannot, however, accept liability for the £400 fitter cost referred to in the review.

Our delivery policy specifically advises customers not to book professional fitting until their goods have arrived and have been inspected. Your email confirms that the flooring and your fitter both arrived on the same day, meaning the installation had been booked before the goods could have been received and inspected.

Hard flooring also requires an acclimatisation period prior to installation, commonly 48–72 hours depending upon the manufacturer's instructions.

We will therefore continue to investigate the reported product damage separately, but fitter attendance or re-attendance costs cannot be passed to Wood Flooring Kent.

As soon as photographs showing the reported damage to the flooring itself are supplied, we will review them promptly.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

3. aug. 2026

Hi Keith,

Thank you very much for your 5-star review. We’re delighted to hear you found our team helpful and that your order was delivered quickly.

We really appreciate you taking the time to share your feedback, and we hope to be able to help you again in the future.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

22. juli 2026

Hi Kerry,

Thank you so much for your fantastic 5-star review. We're delighted to hear that, although you experienced a few issues ordering through the website, our team was able to help you get everything sorted over the phone.

It's wonderful to know you're so pleased with your new floor and that it looks amazing! We're also glad to hear our delivery driver made a positive impression by being friendly, helpful, and bringing everything inside for you. We'll be sure to pass your kind words on to them.

Thank you again for choosing us. We hope you enjoy your beautiful new flooring for many years to come.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

21. juli 2026

Hi Lucia,

Thank you so much for your wonderful 5-star review. We're delighted to hear that you loved the sample and that you've chosen it for your extension.

It's fantastic to know the thickness, beautiful finish, and durability have given you confidence that it will be a great fit for your busy family home. We look forward to receiving your order and hope you enjoy your new floor for many years to come.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

Oppdatert: 22. juli 2026

We're sorry to read this review, as we always aim to resolve any concerns fairly and transparently.

After carefully reviewing the photographs you provided, we were unable to identify any evidence of a manufacturing defect. The images instead showed a number of installation-related concerns, including boards that were not fully engaged at the locking joints and expansion spacers remaining in place, meaning we could not conclude that the issues were the result of a fault with the flooring itself.

We explained our findings and also offered to progress the matter through the manufacturer's formal warranty process by providing the necessary claim form. Unfortunately, this was not returned, so the manufacturer was not given the opportunity to carry out their own assessment.

We appreciate this was not the outcome you were hoping for, however our decision was based solely on the evidence provided, and we remain happy to assist should you wish to continue with the manufacturer's warranty process.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

15. juli 2026

Hi Lynda,

Thank you very much for your lovely 5-star review. We’re delighted to hear you were pleased with our prompt service.

We really appreciate you taking the time to share your feedback, and we hope to be able to help you again in the future.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

10. juli 2026

Hi,

Thank you very much for your fantastic 5-star review. We’re delighted to hear your order arrived in excellent condition, in the correct colour, and with the exact quantity you ordered.

It’s also great to know you found the whole process polite, efficient and timely. That’s exactly the experience we strive to provide for every customer.

Thank you again for your kind words and support. We’re so pleased you had a brilliant experience.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

22. juni 2026

Hi John,

Thank you for taking the time to leave a review. We’re pleased to hear the samples arrived well packaged and that you were happy with their quality.

We’re sorry to hear the colour wasn’t quite what you were looking for. Colours and finishes can sometimes appear differently on screen depending on device settings and lighting conditions, so we’re glad the samples gave you the opportunity to see the flooring in person before making a final decision.

We also appreciate your feedback regarding the delivery time and will take this on board as we continue to improve our service.

Thank you again for your feedback, and we hope you find the perfect flooring for your project.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

5. juni 2026

Hi Susan,

Thank you very much for your wonderful 5-star review. We’re delighted to hear the sample size gave you a clear indication of the pattern and helped you make your decision straight away.

We always try to provide samples that make choosing the right flooring as easy as possible, so it’s great to know they did exactly that. We’re also pleased that the delivery was quick.

Thank you again for your kind feedback, and we look forward to helping you with your flooring project.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

20. mai 2026

Hi John,

Thank you very much for your fantastic 5-star review. We’re delighted to hear you found both our prices and service to be first-class.

While we operate online-only, we work incredibly hard to provide the same level of care and support customers would expect from a traditional showroom experience, so your feedback truly means a lot. We’re especially pleased we could resolve the transit damage quickly and keep your installation on schedule.

You’re absolutely right — true service is measured by how issues are handled when they arise, and we really appreciate you recognising our team’s efforts.

Thank you again for your recommendation and support.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

7. mai 2026

Hi Helen,

Thank you very much for your fantastic 5-star review. We’re delighted to hear that everything from the delivery and driver through to the price was worthy of 5 stars.

“Perfect” is always wonderful to read, and we truly appreciate you taking the time to share your feedback.

Warmest Regards,
Wood Flooring Kent

Svar fra Wood Flooring Kent

23. apr. 2026

Hi Colin,

Thank you very much for your fantastic 5-star review. We’re delighted to hear your delivery arrived early and that our driver was polite and helpful — that always makes a difference.

It’s great to know you’re pleased with the quality and value of the flooring, and even better that it looks fantastic once installed 👍

Thank you again for your kind words and for choosing us.

Warmest Regards,
Wood Flooring Kent