WOO.design Anmeldelser 

65
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

The order came on time, no issues with packaging and the product itself. I love the product There was no order tracking option available, had to contact Woo design directly to ask about ETA, I got re... Vis mer

Vurdert til 2 av 5 stjerner

They are not good at customer service. They plead that they have no control over the manufacturer or delivery company. If so, why are they even in business? In contrast, Bo Concept receive the goods a... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Really happy with my wall mirror from Woodesign. The quality is excellent and it looks even better than expected. It was also very well packaged and delivered safely and on time. Great service from st... Vis mer

Vurdert til 5 av 5 stjerner

I’m a returning customer of Woodesign and couldn’t be happier with their service! They are always very responsive, provide excellent customer service, and offer a beautiful selection of products from... Vis mer

Informasjon om virksomheten

  1. Møbelbutikk

Skrevet av virksomheten

WOO.design is where your home gets its wow factor. Discover cutting-edge furniture and décor from Europe’s most innovative designers, and turn every room into a space full of style and personality. 🍀 Designer Furniture & Home Décor 🛋 🍀 One of the largest online retailers in Ireland 🍀 Trusted for 10 years ☕️ @woocafe.dublin


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

65 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 85 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(65)

65 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Great quality

The order came on time, no issues with packaging and the product itself. I love the product
There was no order tracking option available, had to contact Woo design directly to ask about ETA, I got reply the same day but would be great to get some more notifications if waiting time is quite long.

29. september 2026
Vurdert til 5 av 5 stjerner

I’m a returning customer of Woodesign…

I’m a returning customer of Woodesign and couldn’t be happier with their service! They are always very responsive, provide excellent customer service, and offer a beautiful selection of products from a variety of designers. A pleasure to shop with, and I highly recommend them!

29. september 2026
Vurdert til 2 av 5 stjerner

They are not good at customer service

They are not good at customer service. They plead that they have no control over the manufacturer or delivery company. If so, why are they even in business? In contrast, Bo Concept receive the goods at their own facility and then ask me when it would be convenient for me to receive furniture from them. The delivery people for the goods I bought at Woo tell me to wait around all day for two days so they can deliver at their own convenience. The goods cost way too much for this kind of treatment.

28. september 2026
Logoen til WOO.design

Svar fra WOO.design

We are sorry to hear about your frustrating delivery experience. However, we feel it is important to distinguish between the service provided by our team and the delivery arrangements made by an independent logistics company.

Your shelving system was shipped directly from the manufacturer, who appointed Dachser to handle transportation and scheduling.

When deliveries are managed by WOO.design, our customers receive a confirmed delivery date and a specific time window.

We fully understand your frustration with the carrier's scheduling. However, we believe it is unfair to judge the quality of our customer service solely on the performance of a third-party logistics provider, particularly when no shortcomings in our team's assistance have been mentioned.

Vurdert til 5 av 5 stjerner

Really happy with my wall mirror

Really happy with my wall mirror from Woodesign. The quality is excellent and it looks even better than expected. It was also very well packaged and delivered safely and on time. Great service from start to finish — I would definitely recommend Woodesign! ⭐⭐⭐⭐⭐

24. september 2026
Vurdert til 5 av 5 stjerner

Really happy with our table

Really happy with our Osaka Table. It arrived even earlier than the estimated delivery time and we absolutely love it. Great quality and looks fantastic!

15. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience with WOO Design!

The whole process was easy, communication was great, and the team was always helpful whenever I had a question. The furniture looks even better in person and the quality is excellent.

Would happily order from them again.

7. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Poor quality for the price

The doors are not symmetrical and the holes are unaligned meaning the cabinet is unstable.

The open mechanism is push-to-open but the holes for this hardware are misaligned meaning the right is unusable because it’s pointing at an angle.

29. august 2026
Logoen til WOO.design

Svar fra WOO.design

We’re sorry to hear about the issues with your cabinet. The door hinges are adjustable, and alignment issues can sometimes be related to assembly. We’d like to check what’s causing the problems with your cabinet so we can help.

Please contact our customer service team with your order details and photos of the affected parts. We’ll be happy to look into this and work with you to resolve it.

Vurdert til 1 av 5 stjerner

Read Small Print.. All Print. I paid €1500 for Flat Pack

Do not be lured by the words "In Design We Trust". I am architect and missed critical words at end of product info on self assembly. READ small print ie. ALL PRINT . If buying on a mobile like I do, scroll passed description, keep scrolling past photos and dimensioned drawings, scroll pass delivery info and return policy.. Depending on item alternatives in the collection pop in here. Scroll down until you get to good to know , and then last words .. self assembly.. yes... Other retailer place assembly instructions in with product documents. In terms of interaction I had one conversation with the manager whom explained the item was too big to ship. I explained I partially assembled would have been perfectly acceptable to arrive in two components. It arrived in 299 pieces. The proposed back of cabinet made up of strips is 3mm MDF not solid pine per description. I studied woodwork as part of Architecture so will make up alternative back. I had to cover exposed screw holes with stickers provided . Imagine!!!

2. september 2026
Anmeldelse skrevet uten oppfordring
Logoen til WOO.design

Svar fra WOO.design

We are sorry that the delivery did not meet your expectations. However, the product page clearly states that this cabinet requires self-assembly. This information appears directly alongside the product details, in the same font and format as the other specifications—it was not hidden in any “small print.”

Given the cabinet’s substantial dimensions, it cannot reasonably be delivered fully assembled and is therefore securely transported in several packages. Customers are encouraged to review all product specifications before placing an order.

During our telephone conversation, we explained where this information appeared and offered to arrange collection of the item. Unfortunately, the call involved shouting and insulting language directed at our team. While we understand that receiving an unexpected flat-packed item may be disappointing, we expect our staff to be treated respectfully while they work to resolve any concerns.

Vurdert til 5 av 5 stjerner

I love my bubble tree coat rack

I love my bubble tree coat rack, it's like a piece of wall art which is what I was looking for. The online picture was lovely but the actual bubble tree WOW! Woodesign are great to buy from no problems whatsoever and my order arrived ahead of time. I would certainly recommend WOO.design absolutely fantastic.

25. august 2026
Vurdert til 1 av 5 stjerner

Disastrous over priced garbage

I ordered a rustic bench. It was very expensive. It took three weeks to arrive and I was told it was coming from Denmark and that it was made to order . I received somebody else's order. I then had to be available in order for my incorrect delivery to be picked up or I couldn't receive my order which went to the wrong person. Once it finally arrived, it had a label saying it was made in china . The craftsmanship was very poor and wood filler was shoved in everywhere. Also one keg was shorter that the rest which means it wobbles every time I sit on it!! I would never order from this company again and definitely do not recommend.

17. august 2026
Anmeldelse skrevet uten oppfordring
Logoen til WOO.design

Svar fra WOO.design

We’re sorry that you were unhappy with your experience, but we would like to clarify a few points for anyone reading this review.

The bench was priced at €149, and as a rustic-style product, natural variations, imperfections and visible characteristics of the wood are part of its intended appearance rather than the perfectly uniform finish you would expect from a different style of furniture. We always welcome customers contacting us directly if they believe there is a genuine defect with an item, so we can investigate and offer an appropriate solution.

Regarding your comment that you were told the bench was coming from Denmark and was made to order, I would also like to clarify this point. The bench is supplied by House Doctor, our supplier based in Denmark. However, the bench is not a made-to-order product, so I’m unsure where that information came from.

There was unfortunately a delivery mix-up, which we sincerely apologised for. Mistakes can occasionally happen, although they are very rare, and in this case the issue was corrected within 2 days. Your bench was delivered approximately 3 weeks after ordering, despite the original estimated lead time being 4–8 weeks.

We understand that receiving the wrong delivery was frustrating, but our team acted quickly to put things right.

We feel it is only fair that the full circumstances and the steps we took to resolve the situation are also reflected here.

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