Wondergifts Anmeldelser 

Daisy is the definition of an exceptional customer service. She went on an extra mile just to book our dinner at Celavi… keep up the amazing work Daisy… 🤗🤗🤗

Ms Daisy help me with my booking she is so helpful and understanding ❤️❤️

I have been extremely patient and understanding regarding this matter and I believe I deserve to explain my side clearly.

Yes, you were able to pay our basic salary on time. However, we were only informed one day prior that our basic salary and incentives would not be released together. This understandably alarmed us as employees because our expenses had already been calculated and scheduled around the payment date stated in our contract, which was the 1st or 2nd of the month as a one-time payment.

Despite this, we tried to understand the situation. I repeatedly asked you, Maria, when we could expect our incentive payments because I had bills and financial obligations that needed to be settled. At first, you could not provide a definite date, but I continued to follow up because I genuinely needed to plan my finances. Eventually, you told me that the incentives would be released on August 10.

Unfortunately, a personal emergency happened on my end. My nephew passed away, and I reached out to you, Maria, asking you to please consider my situation because I badly needed the money that I had already earned. I even provided proof of the situation, including the death certificate and a photo. However, I was told that because it was the weekend, you could not provide a definite answer regarding the payment because Finance was closed.

I was extremely frustrated and overwhelmed because, on top of dealing with the loss of my nephew, my electricity bill was also due on August 10. Since the incentive payment was not released on the date I was told, I was unable to pay my electricity bill. I informed my Team Leader, Joyce, that I would not be logging in until I received my incentive payment because I needed the money to settle my electricity bill and have my electricity service restored.

I eventually received the incentive payment on August 11 at exactly 11:28 PM Philippine time. I did not immediately notice that it was being processed because I was dealing with so many things following my nephew's passing.

When I checked the payment, I immediately questioned why the amount I received was significantly different from what I expected. You, Maria, then explained the process regarding how the incentives were being calculated.

This is the part I have repeatedly tried to explain: I have no problem with the company changing, adjusting, or implementing an incentive process, as long as employees are properly informed beforehand.

If this was the correct process that we were expected to follow moving forward, then it should have been clearly communicated to us before we were pressured to meet the quotas and work toward those incentives. We worked based on the information and understanding that had been provided to us at the time.

I even confirmed this with Suleman, one of the Team Leaders who checks the review incentives. He told me that whether or not our name appeared on the customer's review, the incentive would still be counted as ours as long as we knew that the customer was ours.

I also specifically asked him about situations where I was asked to assist another department and handled a customer through my personal WhatsApp, and that customer later left a review. I asked whether that would still be counted as my incentive, and Suleman confirmed that it would.

Again, I am not complaining about the incentive program itself, nor am I saying that the company has no right to change or reduce the amount being offered. My concern is the lack of proper communication.

If the process had changed, we should have been informed ahead of time. We should not have been pressured to meet quotas and work toward incentives, only to later find out that the calculation or qualification process was different from what we understood.

I also want to make it clear that my decision to resign should not be attacked or misrepresented.

Maria, you messaged me saying that because I did not log in, you would consider it as me quitting. I want to clarify that my decision was not simply because I did not want to work or because the job was difficult. I reached a point where I felt that my concerns regarding my compensation and the lack of communication were not being properly addressed.

I worked for that money. I earned it. It is not something I was asking for as a favor.

All I have been asking for throughout this situation is fairness, transparency, proper communication, and to be paid correctly for the work I completed.

I have been patient and understanding for a long time, and I believe I have shown my dedication to the company through my work and the feedback I received from customers. I simply expected the same level of fairness and consideration from the company in return.

Tanzeel Hanif was extremely helpful and patient especially with a person like me who has zero tech knowledge, I ended up booking the wrong order and Tanzeel was so calm and composed, made sure I was at peace and sorted everything out for me. Truly appreciate the service provided by Tanzeel.

I want to be fair, so I'll start with the one thing they did right: earlier this year I bought several experiences (dining, a helicopter ride, and more) as a gift for my wife. When regional tensions forced cancellations, WonderGifts handled it properly and issued us official replacement vouchers, with email confirmation from their own team.

That's where the good part ends.

When we tried to actually USE those vouchers to book a different experience, everything fell apart. For nearly two weeks now, WonderGifts has been "validating" whether their own vouchers — issued by them, confirmed by them in writing — are genuine or fake. We have the entire email trail, including their own confirmations, and they still can't verify their own paperwork.

The process so far:

Days of messages simply ignored
Then a form WE had to fill in, doing their verification work for them
We submitted everything they asked for — again — and were met with more silence
Meanwhile, the vouchers have an expiry date THEY set, and we are now approaching that deadline while waiting for them to accept their own vouchers
So the company that issued the voucher, set the expiry date, and confirmed everything in writing is now running out the clock on us through its own inaction.

And here's the thing I'd tell anyone considering this service: compare the prices directly with the actual experience providers. The difference is roughly 5–10% at most — and if you contact the provider directly, you can often negotiate that yourself. So what you're really paying WonderGifts for is the "convenience," and the convenience is this: ignored messages, forms, delays, and a fight to redeem a voucher they issued themselves.

If you're buying a gift for someone you care about, book directly with the provider. What we gave as a gift turned into weeks of chasing, paperwork, and frustration. I do not recommend this company.

Iffah was very helpful and cooperative which encouraged me to purchase a voucher. Thanks.

⭐ Absolutely the worst service I’ve ever subscribed to.

The whole point of a voucher like this is to make your life easier, but with Wondergifts, it’s actually the complete opposite.

I have been trying to use my voucher and make a booking for almost TWO FULL YEARS. Every time I contact them, they take forever to reply, and when they finally do, there’s always a new excuse: “You should have contacted us earlier,” “It’s not available,” “We don’t have it,” or some other restriction.

And the funniest part? You only discover all these rules and limitations after you’ve already paid. 🙃

I honestly don’t understand what exactly we are paying AED 600 for. At this point, the voucher is basically AED 600 thrown in the bin.

After almost two years of trying, I’ve had enough. This is absolutely my last time dealing with them.

If you’re thinking about subscribing, my advice is simple: DON’T. Save your money, your time, and especially your patience.

Iffah Was very helpful

Appreciate the support and the help in activating my voucher in such a short notice.

My experience was honestly extremely frustrating.

The confirmation process for my booking, which was made on Monday, was handled entirely through WhatsApp. Unfortunately, throughout the entire week, none of the agents who assisted me were able to successfully complete and confirm my reservation with the hotel.

Every day, I had to follow up, explain the situation again, and provide the same information repeatedly, without receiving a clear solution or final confirmation. This experience eventually led me to consider not redeeming my gift and requesting a refund, even though I had paid specifically because I was looking forward to having a unique and enjoyable experience.

After all the stress and frustration throughout the week, I would especially like to recognize Daisy, who assisted me on Friday. She was the only person who genuinely took ownership of the situation and made a real effort to resolve the issue that others had been unable to solve. I truly appreciate her dedication and the excellent job she did.

However, I believe it is important to point out that a customer should not have to continuously follow up in order to get a booking confirmed. Once the process has been initiated, it should be the company’s responsibility to follow up with the hotel and ensure that the reservation is properly confirmed, while keeping the customer informed throughout the process.

I sincerely hope this feedback will be taken into consideration, as the purpose of this type of experience should be to provide customers with peace of mind and enjoyment, rather than stress and uncertainty throughout an entire week.

Once again, I would like to thank Daisy for taking ownership of my case and finally finding a solution. Her effort and professionalism were truly appreciated.

Really appreciate Iffah helping me in utilizing my voucher and the whole booking process.

Very accommodating, friendly and fast service. Highly recommended. Thanks Daisy for all your support.

I was a loyal customer and purchased many times from them. I had a voucher as a gift, due to the war was not able to use it since I was out of country. They didn’t accept to extend the expiry using the excuse of the system. Bad customer service… requested to speak to a manager. They didn’t provide any support l. Not recommended.

Daisy went out of her way to help me can’t thank her enough

Great offer, smooth booking process, some of the dates didn't work for the restaurants eg weekend but the service was efficient

I booked my skydive several days ago and was informed that I would receive my booking confirmation within 24 hours. Unfortunately, I still haven’t received any confirmation.

I followed up today, and instead of receiving my confirmation, I was asked to provide a new preferred time slot. This is disappointing, as I expected my original booking to be processed within the promised timeframe.

POOR SERVICE!!!!

Great support from Liza Wendy

​I deeply appreciate the support provided by Liz Wendy. She is professional, supportive, and extremely helpful. She responded to my request quickly and sorted everything out. Highly recommended.

Liza Wendy handled our booking in a very quick, efficient and professional way. We are really looking forward to our couples massage which was a gift from friends for our 50th birthdays.